| Address: | HERO Electric Vehicles (P) Ltd. 57, Udyog Vihar IV, Sector 18, Gurugram - 122015, Haryana, India Tel no.:- +91 1246830000 |
I Ghanshyam Premratan Bhatter Bought HERO OPTIMA CX ER in month of Oct 2022.
My Battery Number is HE5130TK22134217
MY REGISTRATION No is:- GJ05MT0771
CHASSIS No:- MEPHEHPSB08AP1466
MOTOR No:- HENY[protected]
MY DEALER IS :- Vakilna Motors (Surat)
From October 2023 I am facing battery Charging issue it's not being charge, I Requested to dealer for the same he check the battery and raise replacement request. And even I also mailed several emails for the replacement but almost 120 days Expired but till now it has not been resolved. They Just reply in mails to wait for sometime, but didn't suggest any time frem and how long one should wait. If company is not having infrastructure to supply the battery why they commit for 3 years warranty to customer. Just to Cheat us.
Without battery Electric Vehicle is worthless.
Since October 23 I am unable to use my vehicle even though for 1km. Then whats the mean of buying it.
They cheated us also for subsidy, at the time of purchase Dealer said Subsidy will get credited in 3 months and still we didn't receive the same and now we are asking the dealer they Reply us to fight with Government. Government will provide subsidy.
Please Do the needful earliest possible.
Or suggest me some path to way out from both the issue
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