Hero Electric Complaints & Reviews

I purchased hero electric photon on 6th of march 2022 after use of 1 month issue occurred in locking system i go to company but they were not give proper response & their staff behaviour was too poor. I use this scooter since 8-9 months in this period it's locking system were issuing 4-5 times but not resolve by your authorise dealership Hero electric Nayra Traders situated at A 52, opp. MAHILA P G COLLEGE Akhliya Choraha, Pratap Nagar, Jodhpur, Rajasthan 342001.
I am still suffering much issues from hero electric photon but not resolving by your authorise dealership Nayra Traders.
Please solve my issue as soon as possible.
Regards
Gulamdastgir
[protected]
Vehicle No. RJ19-DG-2206

E regret to inform you that we have recently been disappointed with your sale and after sale service and also we would like to point out that the quality of your company's After Sale Service is extremely very very poor.
I purchased a Eclectic scooty (Hero Electric Optima) ( DL12GD1047) on July-22 from your dealership and i had faced product issue from first day of scooty purchased, Brand New scooty motor found defective with in 15-20 min after moved from your company showroom then you have return back my brand new stcooty after 15 days after repaired.
Now from last 2 months my New Eclectic scooty ( DL12GD1047) lying at your authorised dealer " Diva Ecogreen Khanpur delhi summitted on Oct-22 for replacment of right front side panel but till date it is pending for replace right front side panel and scooty lying with your Authorised Dealer.
After countinus followups with Authorised dealer they are still unable to return my scooty after replace the front right parnnel even they used my sctooty for his person used now my scooty both panels has defaced.
I look forward to settling this matter amicably and waiting for your reply with resolution to my problem.

Hello sir/madam,
It has been 9 months i.e in February I have purchased a vehicle Optima HX _____.So many problem has arrived from May.
1.Handle has became lose
2.Shocups has a shrill sound
3.charging decreases very fast
4.Battery and Display Problem(display photo is attached)
5.Since it has not been a year I had changed real wheel motor
6 .Vehicle gives so many problems during riding
7.It has 1 year garantie as well as 5 years warranty but they are asking chargers 750 for repairing t that's why I had not done repairing of handle
8.They have taken 450 for charger shocket repairing
9.Now i.e on 5 December 2022 vehicle has stopped completely, by pushing I had reached our destination from 2 km. I have given it for repairing, hope so now the chargers will not be taken.
10. I had demanded them to change the battery 2 times but they have told me we had checked the battery it is ok but still when I ride the vehicle it's not satisfying me .today completely decharge battery onny 20 to22 celometer
I hope you will not disappoint me .
Please give me reply as early as possible...

I have purchased 2 electric optima about 6 months ago.now both are not showing any battery percentage, kilometer driven .even headlamp of one of them is not working.we have complaint 2-3 times at panchkula office.they said we will visit and resolve the issue but there is no visit till now. and this issue is from 3rd month of the purchase.

Ever since i bought Hero optima hx er vehicle, I have had this problem.
1. Its steering is faulty.
2. Reverse button doesn't work in it.
3. and yesterday its key came out with its mechanism.
4. Not getting proper response from customer care.
*If there is no answer in this then it will be your responsibility and I am filing a complaint in its customer protection.
Giving answer as soon as possible.
I'm waiting for your reply.

1 the battery got dead within 5 manth and rude response from there agency and service team. Waiting from past two months for issue resolution, but no response from there higher authorities.
Its a big scam from Hero going on and they are reluctant to hear and resolve the issues.bhavya motors

Hi this is Bhuvaneswari from chennai. I bought hero photon hx from chennai mudichur dealer on 20 Oct 2021. From starting itself make some issues on that scooter. Last 10 NOV 22 battery suddenly dead and service center they put mail for battery replacement complaint id is 11041. But till now there is no proper response from dealer and chennai service head even I talked to toll free customer care executive they also didn't give proper response.All...

One of the Worst Post Sale service experience from Chromepet - Chennai Jayabharath Hero Service centers.

It's not even 1 year since the Optima HX electric scooter bought, the scoter is dead though battery all fully charged.

More than one week yet to receive any service visit.

No proper solution of my Hero splash silver model at Jamanagar service Center done inspite of many verbal complaint and product is under warranty only 9 months old scooter and no service response from concern persons

I given my bike for service 1 week before due to accident still they didn't check my vehicle and they didn't provide quote to claim insurance.All are very busy there and ignoring new customers.

My vehicle got accident and damaged on 24/11/22 and I need a quote for damaged parts to claim the insurance amount. Still I didn't get quote and the workers on service centre are always busy and ignoring calls and I visited directly also but their is no proper manpower to respond.kindly sortout the manpower issue their to address the customer complaint.

Kota electric showroom not given proper services and even not given positive response

My ATRIA LX battery have problem from 10.10.2022. battery not charge properly . so i deposite the battery to kolkat bidan street service center. they reply me battrey have a problem and they send for a exchange procedure but till now i am not getting the new battery.
so i request you to please solve my problem.

thanking you
regards
Devesh kumar jain [protected]
kolkata

I bought hero electric optima dula battery I used one month after one battery fully spoiled I go for service one month over till bike issue not solved they don't return my bike till I gave on 26/10/2022

I bought new hero optima cx single battery scooter on 29/09/2022..and even my friend bought the same on 27/09/2022...my subsidy is still not credited in my account...but his subsidy credited on his account...sir..please help me...

From first day bike started giving problems... I asked to refund but they refused and said will change all parts... but they have not replaced any parts... due to this I got in accident.. & they said we will remove cut out for you...after that I left bike for 2 weeks but still there is pick up issue display issue, battery returned to company by service dealer due to they provided damage battery... used below 200 km.. I am totally disappointed due to cheated by dealer...please help me to get my money back... because I can't ride on this bike with my kids, as we have already suffered the accidencial issue. ...

I have gifted a optima HX to my wife and she is surprised to see a beautiful gift but after few months met with an accident and front mudguard and wind shield destroyed in accident and now after 2 months we are visiting regularly in agency to change the parts due to this we are unable to drive the two wheeler and today again I have visited the local agency but now they said the parts will come on or after Jan 2023. I wish to confirm from Hero Company if you are unable to arrange or produce the parts as required in the market then you have no rights to play with all the common people emotions.
Hope team will under stand ny concern
If still unable to resolve the issue then please confirm us where we fire 🔥 our vehicle.
Also share the issue in social Medi so that other people not suffer with the services from Hero Electric Agency

Regards
Akhil
Abohar
M [protected]

I have Hero electric two wheeler rear wheel of the two wheeler is leak 15 days have been passed but no response from the dealer/company representative

Company name - Imperial cycle (Karol bagh)
The owner of this company is highly pathetic human being.. The way he treats people is not acceptable and i am filing a complaint against him and his company ..!
He overcharges for everything and everytime ..
Multiple charges for everything and try to avoid questions when ask about pricing..
Always misbehaves with people and try to take unnecessary amount from their customers..
When in need he always wants to take that advantage of that problem and charge multiple charges for everything..
Is this the way Hero electric handle their customers..!
I request you to take strict action against him

I have purchased a electric vehicle on 22/10/22.
The showroom address is
358, Amna Salai, Chennai 600006.
The vehicle was delivered with only one battery.
Even after 3 weeks the second battery is not delivered yet.
Today I found 2 electric vehicles with 2 batteries which are going to be delivered to some other customer who booked the vehicle after me.
While enquiring about this issue, a staff named Magudapathy misbehaved with me.
I request you to deliver the battery immediately and take action against the staff who misbehaved with the customer.

Waiting for your reply