Hero Electric Complaints & Reviews

Ever since i bought Hero optima hx er vehicle, I have had this problem.
1. Its steering is faulty.
2. Reverse button doesn't work in it.
3. and yesterday its key came out with its mechanism.
4. Not getting proper response from customer care.
*If there is no answer in this then it will be your responsibility and I am filing a complaint in its customer protection.
Giving answer as soon as possible.
I'm waiting for your reply.

1 the battery got dead within 5 manth and rude response from there agency and service team. Waiting from past two months for issue resolution, but no response from there higher authorities.
Its a big scam from Hero going on and they are reluctant to hear and resolve the issues.bhavya motors

Hi this is Bhuvaneswari from chennai. I bought hero photon hx from chennai mudichur dealer on 20 Oct 2021. From starting itself make some issues on that scooter. Last 10 NOV 22 battery suddenly dead and service center they put mail for battery replacement complaint id is 11041. But till now there is no proper response from dealer and chennai service head even I talked to toll free customer care executive they also didn't give proper response.All...

One of the Worst Post Sale service experience from Chromepet - Chennai Jayabharath Hero Service centers.

It's not even 1 year since the Optima HX electric scooter bought, the scoter is dead though battery all fully charged.

More than one week yet to receive any service visit.

No proper solution of my Hero splash silver model at Jamanagar service Center done inspite of many verbal complaint and product is under warranty only 9 months old scooter and no service response from concern persons

I given my bike for service 1 week before due to accident still they didn't check my vehicle and they didn't provide quote to claim insurance.All are very busy there and ignoring new customers.

My vehicle got accident and damaged on 24/11/22 and I need a quote for damaged parts to claim the insurance amount. Still I didn't get quote and the workers on service centre are always busy and ignoring calls and I visited directly also but their is no proper manpower to respond.kindly sortout the manpower issue their to address the customer complaint.

Kota electric showroom not given proper services and even not given positive response

My ATRIA LX battery have problem from 10.10.2022. battery not charge properly . so i deposite the battery to kolkat bidan street service center. they reply me battrey have a problem and they send for a exchange procedure but till now i am not getting the new battery.
so i request you to please solve my problem.

thanking you
regards
Devesh kumar jain [protected]
kolkata

I bought hero electric optima dula battery I used one month after one battery fully spoiled I go for service one month over till bike issue not solved they don't return my bike till I gave on 26/10/2022

I bought new hero optima cx single battery scooter on 29/09/2022..and even my friend bought the same on 27/09/2022...my subsidy is still not credited in my account...but his subsidy credited on his account...sir..please help me...

From first day bike started giving problems... I asked to refund but they refused and said will change all parts... but they have not replaced any parts... due to this I got in accident.. & they said we will remove cut out for you...after that I left bike for 2 weeks but still there is pick up issue display issue, battery returned to company by service dealer due to they provided damage battery... used below 200 km.. I am totally disappointed due to cheated by dealer...please help me to get my money back... because I can't ride on this bike with my kids, as we have already suffered the accidencial issue. ...

I have gifted a optima HX to my wife and she is surprised to see a beautiful gift but after few months met with an accident and front mudguard and wind shield destroyed in accident and now after 2 months we are visiting regularly in agency to change the parts due to this we are unable to drive the two wheeler and today again I have visited the local agency but now they said the parts will come on or after Jan 2023. I wish to confirm from Hero Company if you are unable to arrange or produce the parts as required in the market then you have no rights to play with all the common people emotions.
Hope team will under stand ny concern
If still unable to resolve the issue then please confirm us where we fire 🔥 our vehicle.
Also share the issue in social Medi so that other people not suffer with the services from Hero Electric Agency

Regards
Akhil
Abohar
M [protected]

I have Hero electric two wheeler rear wheel of the two wheeler is leak 15 days have been passed but no response from the dealer/company representative

Company name - Imperial cycle (Karol bagh)
The owner of this company is highly pathetic human being.. The way he treats people is not acceptable and i am filing a complaint against him and his company ..!
He overcharges for everything and everytime ..
Multiple charges for everything and try to avoid questions when ask about pricing..
Always misbehaves with people and try to take unnecessary amount from their customers..
When in need he always wants to take that advantage of that problem and charge multiple charges for everything..
Is this the way Hero electric handle their customers..!
I request you to take strict action against him

I have purchased a electric vehicle on 22/10/22.
The showroom address is
358, Amna Salai, Chennai 600006.
The vehicle was delivered with only one battery.
Even after 3 weeks the second battery is not delivered yet.
Today I found 2 electric vehicles with 2 batteries which are going to be delivered to some other customer who booked the vehicle after me.
While enquiring about this issue, a staff named Magudapathy misbehaved with me.
I request you to deliver the battery immediately and take action against the staff who misbehaved with the customer.

Waiting for your reply

Hello,

I have Purchase New Scotty, Hardly it runs 500 Km so far.
I can see issue with Battery or else it Performance of 1 charging comes less then 10 km. earlier it was claim to 80 KM per charging. many time I faced issue as on the way its discharged.
I have visited to Hero electric Dealer from where I purchase they given me estimate 25 days to battery replaced. no alternative is provided to me. My sooty is deposited for 25 days, there is no alternative Mechanism to share another battery during that duration.
I am still not sure how much trouble I have to face due to mistake of buy hero electric sooty.

My name is Dhiraj Dhall. I bought the Hero electric Optima CX from Siddhivinayak Automobile, Palwal Haryana-121102. On 20th Oct 2022.
The guy named Vinayak Agarwal showed me a demo and stated that it can easily run 50 to 60 KM on full charge. I started using it and found it's not even reaching 40 KM on one charge. Moreover, it starts indicating the red status (battery draining) at 35th KM itself. Today all battery got drained off after 40th KM, stuck 5 KMs away from home and I started calling to Vinayak Agarwal - for help but this guy is totally unresponsive(called him 10 times in 2 hours time) in this kind of critical situation whereas he promised me that I would get immediate help within my city (Palwal).
Considering the Hero electric scooter performance and that kind of service I am getting from local Palwal Hero Electric vendor/showroom (Siddhivinayak Automobile, Palwal Haryana-121102. ), I would like to return my Hero electric Optima CX. I am really frustrated now.
I paid 82539 rupees to Siddhivinayak Automobile, Palwal Haryana-121102. I request you to please arrange a pick of Hero electric Optima CX scooty and post that initiate a refund of 82539 rupees to my account.

Dear Sir/Madam,
I, Sayanta Bose have purchased a Hero Optima CX ER purchase on 21/10/2022. After taking it to the showroom was told that the new battery will arrive in 15 days but till now I have not received it.

& Second issue is our price Difference. We have done the payment amount of RS.98000 but received invoice only 85000 why ??

Regards,
Archana Mishra

Dear Sir/Madam,
I, Sayanta Bose have purchased a Hero Optima CX ER ChASSIS NO - MEPHEHOSB08AL1776 purchase on 03/09/2022. After taking it to the showroom was told that the new battery will arrive in 15 days but till now I have not received it.
I have got a complaint number (B0023) from the showroom.

I have purchase this product from Fortune EV on 3rd September '2022, The Bike is now a liability for me, It's battery life experience is horrible, I got a damage/ error battery which creating a massive trouble from day one, The company took a complain aganst the issue, But till today (29.10.2022) after more than 55 days, I did't get the battery. It's couse me enormous problem for my business, I even can't take a ride on it as it facing sudden power failure in the middle of road.

Therefore, I request you to please resolve my problem and look into this matter as soon as possible.