Hero Electric Complaints & Reviews

I have purchased my Optima in last Feb2022 and i m facing many problems in this scooter.

very bad experience with this scooter.

Viraj Automobiles, Panipat services is very poor and talking behavior is not goods, no body attending right way.

battery backup problem after first service. then I have check my scooter again in viraj service center and after few days i have found my scooter very dirty condition and nobody's listening about this.
inside battery parts and covers not fit properly.

so that my experience is very bad for Hero electric and viraj Automobiles.

so give me some solutions and updates.

Thanks
Ashwani Kumar
+91-[protected]

I have purchased my scooter on Feb 2022 and now I m facing battery back problem after 1st service.

Viraj Automobiles - Services is not good, very poor, not person attending right way.

behavior is not good like talking,
scooter found very dirty in service center and parts not fit properly.

thanks,
Ashwani Kumar
+91-[protected]

Hi there!

I have given my bike (Hero Optima dual battery) on 16th of December and today it is 23rd of December and till now the bike is not ready. They firstly said to take bike after two days but i didn't got any any response from them. I personally touched the service center in each of two alternative days but they replies that the bike servicing will take more two days and we'll inform when the bike is ready.

K motors service center located at Habeeb Nagar, moosapet, Hyderabad Telangana. Contact number:- +[protected]

I request you to kindly look into the matter and do the needful at the earliest.

I have called for electric 2wheeler enquiry for Hero Electric at Guwahati showroom and i called the dealer and he asked my whatsapp number to send a Hi
Later i have not got any price details and product available details and my messages are seen from his end but he has ignored

I purchased hero electric photon on 6th of march 2022 after use of 1 month issue occurred in locking system i go to company but they were not give proper response & their staff behaviour was too poor. I use this scooter since 8-9 months in this period it's locking system were issuing 4-5 times but not resolve by your authorise dealership Hero electric Nayra Traders situated at A 52, opp. MAHILA P G COLLEGE Akhliya Choraha, Pratap Nagar, Jodhpur, Rajasthan 342001.
I am still suffering much issues from hero electric photon but not resolving by your authorise dealership Nayra Traders.
Please solve my issue as soon as possible.
Regards
Gulamdastgir
[protected]
Vehicle No. RJ19-DG-2206

E regret to inform you that we have recently been disappointed with your sale and after sale service and also we would like to point out that the quality of your company's After Sale Service is extremely very very poor.
I purchased a Eclectic scooty (Hero Electric Optima) ( DL12GD1047) on July-22 from your dealership and i had faced product issue from first day of scooty purchased, Brand New scooty motor found defective with in 15-20 min after moved from your company showroom then you have return back my brand new stcooty after 15 days after repaired.
Now from last 2 months my New Eclectic scooty ( DL12GD1047) lying at your authorised dealer " Diva Ecogreen Khanpur delhi summitted on Oct-22 for replacment of right front side panel but till date it is pending for replace right front side panel and scooty lying with your Authorised Dealer.
After countinus followups with Authorised dealer they are still unable to return my scooty after replace the front right parnnel even they used my sctooty for his person used now my scooty both panels has defaced.
I look forward to settling this matter amicably and waiting for your reply with resolution to my problem.

Hello sir/madam,
It has been 9 months i.e in February I have purchased a vehicle Optima HX _____.So many problem has arrived from May.
1.Handle has became lose
2.Shocups has a shrill sound
3.charging decreases very fast
4.Battery and Display Problem(display photo is attached)
5.Since it has not been a year I had changed real wheel motor
6 .Vehicle gives so many problems during riding
7.It has 1 year garantie as well as 5 years warranty but they are asking chargers 750 for repairing t that's why I had not done repairing of handle
8.They have taken 450 for charger shocket repairing
9.Now i.e on 5 December 2022 vehicle has stopped completely, by pushing I had reached our destination from 2 km. I have given it for repairing, hope so now the chargers will not be taken.
10. I had demanded them to change the battery 2 times but they have told me we had checked the battery it is ok but still when I ride the vehicle it's not satisfying me .today completely decharge battery onny 20 to22 celometer
I hope you will not disappoint me .
Please give me reply as early as possible...

I have purchased 2 electric optima about 6 months ago.now both are not showing any battery percentage, kilometer driven .even headlamp of one of them is not working.we have complaint 2-3 times at panchkula office.they said we will visit and resolve the issue but there is no visit till now. and this issue is from 3rd month of the purchase.

Ever since i bought Hero optima hx er vehicle, I have had this problem.
1. Its steering is faulty.
2. Reverse button doesn't work in it.
3. and yesterday its key came out with its mechanism.
4. Not getting proper response from customer care.
*If there is no answer in this then it will be your responsibility and I am filing a complaint in its customer protection.
Giving answer as soon as possible.
I'm waiting for your reply.

1 the battery got dead within 5 manth and rude response from there agency and service team. Waiting from past two months for issue resolution, but no response from there higher authorities.
Its a big scam from Hero going on and they are reluctant to hear and resolve the issues.bhavya motors

Hi this is Bhuvaneswari from chennai. I bought hero photon hx from chennai mudichur dealer on 20 Oct 2021. From starting itself make some issues on that scooter. Last 10 NOV 22 battery suddenly dead and service center they put mail for battery replacement complaint id is 11041. But till now there is no proper response from dealer and chennai service head even I talked to toll free customer care executive they also didn't give proper response.All are treated me as a beggar and they don't want to take my calls also. I trust hero Electric company compared to other ev companies because it is a Indian reputed company but now I realise that this company does not care about customer service. Very very worst customer service.

One of the Worst Post Sale service experience from Chromepet - Chennai Jayabharath Hero Service centers.

It's not even 1 year since the Optima HX electric scooter bought, the scoter is dead though battery all fully charged.

More than one week yet to receive any service visit.

No proper solution of my Hero splash silver model at Jamanagar service Center done inspite of many verbal complaint and product is under warranty only 9 months old scooter and no service response from concern persons

I given my bike for service 1 week before due to accident still they didn't check my vehicle and they didn't provide quote to claim insurance.All are very busy there and ignoring new customers.

My vehicle got accident and damaged on 24/11/22 and I need a quote for damaged parts to claim the insurance amount. Still I didn't get quote and the workers on service centre are always busy and ignoring calls and I visited directly also but their is no proper manpower to respond.kindly sortout the manpower issue their to address the customer complaint.

Kota electric showroom not given proper services and even not given positive response

My ATRIA LX battery have problem from 10.10.2022. battery not charge properly . so i deposite the battery to kolkat bidan street service center. they reply me battrey have a problem and they send for a exchange procedure but till now i am not getting the new battery.
so i request you to please solve my problem.

thanking you
regards
Devesh kumar jain [protected]
kolkata

I bought hero electric optima dula battery I used one month after one battery fully spoiled I go for service one month over till bike issue not solved they don't return my bike till I gave on 26/10/2022

I bought new hero optima cx single battery scooter on 29/09/2022..and even my friend bought the same on 27/09/2022...my subsidy is still not credited in my account...but his subsidy credited on his account...sir..please help me

From first day bike started giving problems... I asked to refund but they refused and said will change all parts... but they have not replaced any parts... due to this I got in accident.. & they said we will remove cut out for you...after that I left bike for 2 weeks but still there is pick up issue display issue, battery returned to company by service dealer due to they provided damage battery... used below 200 km.. I am totally disappointed due to cheated by dealer...please help me to get my money back... because I can't ride on this bike with my kids, as we have already suffered the accidencial issue. ...