KTM Sportmotorcycle Customer Care
KTM Sportmotorcycle GmbH
Customer satisfaction rating: 3%
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159
COMPLAINTS

KTM Sportmotorcycle Customer Care

KTM Sportmotorcycle GmbH

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Address
Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230
Mattighofen
Austria

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
3%
Complaints
159
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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KTM Sportmotorcycle Complaints & Reviews

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KTM Sportmotorcycle — I am complaining about your services

 Sham Patel on Aug 14, 2018
I am complaining about my new duke 390 2017 model i have faced many issues like starter motor issue and battery low issue heating issue and on 25/07/2018 i was on highway on 5 the gear the speed was 120 around and suddenly the gear box stuck and my rear tyre locked i controlled the bike but i was not even moving when i press the clutch and the gear is also locked on 5 th after this i got the motorcycle towed to the service center this guy told me that we have so many works so will let you know the problem tomorrow next day i called him he was like sir will open your bike when our service head technician...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — switching off while vehicle is running, and the problem is not rectified till date by ktm india

 Rishi Nandan on Aug 14, 2018
I regret being the customer of ktm, in spite of 6 mails and repeated services done at ktm services kasturaba bangalore, they have still not rectified my complaint from the day i bought the bike. Every time i give the bike for the above complaint they advice me to change the different electrical parts which i did and this is the worst thing. Still the complaint persist and the ktm isn't able to rectify the complaint. My bike has the odo of 27000 odd kms and its been 3 years from purchase. Every time i go they would convince me to go from the service station by clearing the bills. This is intolerable,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — not getting any parts on time

 Sebastian Valdaries on Aug 8, 2018
I hav ktm duke 200 and inm from mira road mumbai. I m not getting any parts wher were i going they r telling out of stock of seat, sticker, holder strip or any parts wht kind of service ur provideing its really very poor ktm
Surely this wil b my last ktm and i wil tell about it to my friends also that parts r not aviable also
I waiting fir past 1 month for seat n all its really frustrating i cant go for. A long ride also ktm plzz lock after it this problem is in mira road, vasai, than, borivali, goregao, malad...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — overcharged

 Pawan Kumar Chourasia on Aug 6, 2018
I have bought ktm rc 390 on may 20, 2018 (I. E. Sunday) from khivraj motors, rajajinagar, bangalore, karnataka, india and the price of bike they said rs. 2, 97, 800 but after giving some discount they charged me rs. 3, 00, 000 which includes price of helmet of rs. 4500 and they have given me a invoice* of rs.300000.
And the detailed invoice* they have mailed me after few days which is of total only rs.2, 91, 867.
When i asked them they said 300000 includes the price of rsa (Which they have not mentioned at the time of purchasing and i don't want rsa) and helmet but still on sum up...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM — oil leakage

 Shohebshaikh on Jul 30, 2018
To manager,

I purchased bike from ktm ulhasnagar (Kanchan auto pvt ltd), registration no: mh05dt9496 chassis no: md2jucyb9jc017423
Engine no: 8-906*31842* model ktm duke 200. After first serivce (Jobcard no. Pbrjc[protected]) the bike worked fine for few days, yesterday on 28 july 2018 the engine started to leak oil. It was not minor leak but engine oil was dripping like water from running tap.
This same problem happend after two days of purchase. At that time the showroom dealer person (Mr. Adesh) told me to get the bike to service center and get the issue fixed....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — poor performance

 Jeffrey George on Jul 30, 2018
I have a ktm 200 2017 model kl43j7233. I had a problem with an initial drop six months ago and gave the bike for repair at ktm service centre vytilla. It also had a vibration issue in the cylinder head. My bike has a very poor performance now for which i approached the ktm service centre multiple times. The complaint has not yet been rectified by them. Hope you will take an immediate action and do the needful....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — electrical problem

 Abhilash Neeradi on Jul 30, 2018
Hi,

Recently my bike broke down and wouldn't start, thats because of the battery problem.. I recharged it and started somehow and reached ktm service.. They sait its the stator problem issue then i asked them to change it and set it right..
Its just been two days they fixed it and now the cockpit isnt showing suddenly..
Its been 4 years and there are problems every now and then i think these people intentionlly create new issues. I cannot pay them any more on the same issue.
They arent solving the issue completely....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm duke 250

 Sanjuktmduke on Jul 30, 2018
I have booked a ktm duke 250 from kalayani ktm banashankari showroom in bangalore on 20/07/2018 and they delivered a bike which was displayed at their showroom and had test driven by so many customers. While receiving the bike from showroom the silencer pipe was in rusted condition and trip 2 meter showed 180 kilometers in the display when i asked about this sales man convinced me with fake reply...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — false information about servicing

 Pratik kad on Jul 19, 2018
I recieved a call from KTM phugewadi (Shubhangi) saying that i have my free service pending... when i came here people over here said that free service was not availabe and i have to pay for my servicing... This is not so done calling customers and giving false information just to make your serviece mark clear... And the staff here was not even ready to tell the name of that employee who called me for the free service... This is a cheap thing to for KTM to keep such stupid useless employes who dont even have sense of monitoring the systems......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — spare parts not available

 Rohan Kavalloor on Jul 14, 2018
I have ordered a fuel pump motor as I was stranded my bike was not in running condition I was asked to travel from Goregaon ktm to vasai ktm as they had the part available Ktm could not get it to Goregaon for one customer. Now my bike is in vasai for over 2 months and I have no update about my parts I had to keep my bike at a friends place as they did not have a place for my bike. I am calling them on a daily basis but no update. How can Ktm keep their customers stranded and without a bike for 2 months and now I have been asked to take my bike some place else don't you guys have coordination can...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — battery issue

 Anindya Taraphdar on Jul 14, 2018
I bought my Duke 390 2017 on 16th august 2017.
I almost done about 4000 km on my duke.
I have a issue with my bike battery in just 11 months.
And my bike stops in middile of no where.
After this incident i contact to local KTM service center and they told me that they provided me a warrenty of my bike battery that takes almost 3 work days
but after 5 days they told me that my bike battery has some water issue
but i told them that my bike battery has some water leaking issue from day 1.
So they told that they try to cover the battery in warrenty.But...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm model 200, domestic version my13

 ranba on Jul 11, 2018
I purchased a KTM Duke Motorcycle Model 200 Duke IN, on 24 June, 2014 (Inv. No. DB/HB/14/KTM/75), after visiting the KTM showroom in Shantinagar, believing that this was a great buy.
1) Unfortunately I faced tremendous problems a few months after purchase.
2) The bike would suddenly shut-off and on complaining to M/s Khivraj Motors, Kasturba Road, Bangalore-1, they would merely clean the air filter and service the vehicle as necessary. The bike would then run for some time and then repeat the sudden shut-off.
3) Often by pressing the starter button for a long time, the bike...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — engine work

 Sathish Sad on Jun 23, 2018
I am sathish... Two weeks before i gave my bike ktm duke 200 for engine service at dharmapuri ktm service center... When they delivered my bike at that time sound came from engine piston... I asked the service manager about that sound he said after 500km the noise will be reduced... I completed driving 500km (40 -50km speed) and then engine piston sound get increased more... I complained about this issue to the dharmapuri service center they are not giving proper response to this issue... They are not giving solutions to this problem... They are not attending my phone call also... Please take action...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — regarding the poor quality of servicing at ktm servicing durgapur

 Jagadheesh1994 on Jun 11, 2018
I bought ktm duke250 motorcycle at durgapur on april 2017.
Recently from three months i am facing problem of sevior noise from back portion (Disk/chain).
I took my bike to serving centre durgapur two times. I m very dissopointed with the servicing. The quality is very poor.
Without solving problem they are telling that problem solved. But after servicing the noise is becoming very sevior than previous.
So please resolve my problem as early as possible as problem is very sevior....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — my fuel injection, body vibration, gear shifting and bad service.

 Sudhanshu231 on Jun 5, 2018
I have bought a ktm 250. On very next day of buying, i started feeling vibrations and gear shifting and jerks in bike. I took it to my near by ktm service which is in btm, bangalore, karnataka. They have not fixed any above problem and treated badly the bike. Which results in lots of scratches and time waste. I am highly disappointed with bike and as well as the service center. I am not sure, what will they do to my bike if again i give... Please help me to resolve these issues. Service center is ktm btm, bangalore, karnataka.
Contact no. Of mine..[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — fake sale receipt

 Sindhur Prasad on May 22, 2018
Dear management,

I had purchased a ktm duke 200cc in the year 2014 and i sold the bike in the same showroom from where i had purchased on 15/09/2017.
Show room adress (Ktm banashankari #180, 1st block, 100 feet road, hosakerehalli main road, banashankari stage 3, bengaluru, karnataka 560085)

Till now i have not received any details to whom the vehicles has been sold.

We are calling them but they are least bothered and every time when i ask the details they keep on postponing to give the details.

In the month of march 09/03/2018...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — products not available

 Siddharth Rathi on May 21, 2018
Hello
I siddharth rathi from meerut
Today i called in ktm showroom for service they said come to showroom we provide our facility
After i arrived to ktm showroom for service they said that engine oil is not available i said to change tha chain set and front break shoe they said that this items is also not available
It is third time to me
Now what?...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — low oil pressure

 Jay Krish M on May 21, 2018
My name is jayakrishnan.. Last dec i went to bangalore for a ride in my duke 390.. When i reached bangalore my bike shows low oil pressure. I took my bike to btm layout dealership and they said someone has put dirt my radiator and i serviced my whole bike for 25000
I insisted them to completely repair my vehicle so i can avoid future problems
They repaired and said to me that every problema has been solved.. Bt after 1000 kms it showed again.. Low oil pressure.. Then i took it to my dealership.in kerala.. Palakkad.. They said oil is burning because rings may be weak.. How can it be...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — complaint regarding ktm, showroom, sales, manager anisabad bypass road patna bihar

 Hastanand kumar on May 20, 2018
Sir/mam,
I hastanand kumar, wants to inform you that i have purchase a ktm bike i. E ktm rc 200 i. E br01cz 0944 from ktm anishabad, bypass road, patna (Akarsh bajaj)
On 2nd of may my bike made with an accident and on 3rd of may i have submitted my bike in the ktm showroom, anishabad, patna, bihar. Sales manager has promised to deliver my bike within 15 days i. E on 18th of may and today is 20 may but till now they have not repair any parts of my bike and instead of this he is giving excuses that parts are in transit till now and now he is saying that i can’t promise the date...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — related to bike

 manish oraon on May 8, 2018
Hi ktm i m manish from ranchi, i have a bike duke 250 which i bought in the month of september 2017, it started 3 months and stopped suddenly and after that, i did the compilation by moving to the service center, those service center said that there is a problem with the engine will take a little time to become. And after doing this 4 months later the bike is also that people. Even after the meeting, the same problem is coming, bike is not getting started.. I had bought the bike to run in the service center not the head.. I requst you to do somthing sir......
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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