Hero Electric Complaints & Reviews

Hero Electric Optima is showroom mein maine 26/8/20123 ko hero hero Electric Optima yah gadi Showroom per Jama ki thi Aur Mujhe abhi tak gadi Mili Nahin Hai Showroom per showroom wale bolate Hain Ki aath Din Mein Aao 10 Din Mein Aao 15 din mein aao Aisa Karke Karke Karke Karke 6 mahine gadi ko Hua Hai Abhi Tak Mujhe gadi Mili Nahin Hai Mera gadi ka problem hai sirf motor ka problem Aur Itna time Laga rahi hai gadi dene ke liye ki vah bol...

Dear Sir / Madam,
Please change my motor as soon

Name : - Suhas Hajare
Invoice Date : 15/11/22
Bill no : WRD 2022-23 / 34
Motor No : HENY[protected]
Contact no : [protected]
Show Room Date :- 28/12/2023...

I am writing this mail in utter disappointment with which I was for the past 10 months. I bought a Hero Optima from Vardhini Electric, Pallikaranai, Chennai.

My first Battery started giving troubles and was given for replacement on Mar 2023. I still have not got the replacement battery yet. That's 10 months now. My second battery too started showing issues now.

TFR NO. B0104/04/2023
HO number : 110160br...

More about 90 days battery which is under waranty is not dispatch although claim was approved near about 90 days ago. Complaints submitted in various time....

Sir my claim regarding warranty of battery was approved on 06.10.2023.CHASSIS NO.: AT[protected] (ATRIA, RED COLOR)
BATTERY SERIAL NO.: HE5130TK2266606
BATTERY WARRANTY CLAIM NO.: B0208
WARRANTY CLAIM ON THE DTD.26/09/2023.
But till now the battery is not received as well as dispatch email also is not received,
So please you take necessary action, which will be very helpful for me....

I purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric show room 3 month before, but still now not solved my complaint. Kindly do needful as soon as possible.
I am buying an hero optima ex er electric scooter from Ajay Moters, Sant Nagar Burari, Delhi-110084 on 22/09/22.
After 1Year 2 months the battery charger not working. The dealer suggests replacing the battery...

I Have faced Hero Electric Battery Charger related issues. I have visited many times hero Electric Agency, but they are not providing battery charger replacement....

My hero electric CX 2.0 bought 4 months ago, but I replaced the headlight by paying money two times but now also it is not working dealer not giving any satisfied answer also meter of vehicle stopped working but didn't get till now dealer is blaming company for it help plsss...

Dear Sir,

I had submitted my electric scotty for some issues in rear wheel in service center of RAMA Auto (Rohtak) Haryana on dated 21.08.2023. The acknowledgement slip job no. is 2362. from last 4 months i am regularly follow up but no satisfactory result from there side.

Due to this issue me and my business both suffer. Please resolve this on top priority.

Looking forward for your satisfactory...

Today morning my hero optima scooter got breakdown on the road. I called the dealer from where I purchased the scooter. Till now they didn’t respond or attend the problem. When I called they told they are busy. This was totally unacceptable from hero or from the dealer....

One of my batteries for my Hero Optima CXer is not working for a very long time. Service Center checked and registered a claim for replacement battery on July 7, 2023. It has been over five months now but we are still waiting for the replacement.

Whenever we go to the service center they say that they are not getting the replaced batteries from the company stock. Service center always gets the same response from the company...

My optima cx hero electric scooty stopped working in 1 year. There was a problem in battery. Since it was under warranty, we submitted it to kant auto sales, from where scooty was bought, for replacement. The battery submission date was 07.09.2023. Since there there has been a long wait fir my battery. The customer support initially filed complaint but now they are not picking up call. I am utterly disappointed with the hero electric services....

Sir, i had purchased a vehicle (Nyx Li-ion) from Ved automobiles on 24-jun-2021, I have attached a copy of bill with the mail. The Battery of vehicle is from Hero(battery no-HE-GNF[protected].I have been facing charging issue since[protected], my battery was under warranty, so i reached to "Ved Automobile", they found that there was some fault in battery and they had started a process of replacement of battery (complaint id-B0525), but i...

Myself Naveen Lalchandani purchased my e scooter hero electric in november 2022 and its battery is not workimg from october 2023...i sent my e blscooter for service but i did not got any resolution from service center since one month.. there is no clear statement from hero service center that when new battery will be available...
claim no. B1126
claim date. 11/10/2023
want my problem solved as soon as possible..
thanks...

I have purchased Hero Electric bike Model - Hero Optima CX Vehicle no/Chassis no/Engine no: MEPHEHPSA08AP1416 BIKE Reg no: -GJ01XB4078 from Dealer/service centre name- HERO E BIKE 2022-23, PLOT NO 905/7 SECTOR-28, GANDHINAGAR, GUJRAT, GSTIN/UIN - 24ADOPB4437H1ZP on October 2022 and within one year battery of hero electric scooter got faulty. Then I have gone to dealer/service center where he has given repair claim no. B86 and I have send...

Dear Sir/Madam,

I hope this communication reaches you in good health. I am writing to formally lodge a complaint against the Hero Electric Dealer Om Automobile Raipur showroom for their egregious lapse in service, leading to a severe inconvenience for me as a customer.

Approximately a year ago, I purchased a Hero Electric scooter from the aforementioned showroom, with a committed minimum range of 50 kilometers...

Light not glowing, horn not blowing, can't use vehicle. Cust service number no one is answering. Cust service e mail.bouncing back. Showroom not responding. Helllppppp...

Hi Team,

My Scooty needs a battery replacement in the warranty period and I have given the old battery for replacement in one of the service centers.
I haven’t got the new battery yet. Tracking-# is HE-GNF[protected].

It's already been more than a month now.
Could you please look into it and dispatch a new battery.

Thanks,...

Battery has failed four times in eight months .both the batteries got problem in August 2023.It has been four months since I have given it for replacement.I haven't received any batteries yet...

There was a motor leakage problem in my hero electric vehicle and the vehicle was delivered to the dealer for rectification. They said the motor has to be sent to the company for repair or replacement and will be returned by 10 days.

Now its already more than 30 days there is no response from the dealer they are informing that still they have not got any response from the company.

They have provided the claim...