Hero Electric Complaints & Reviews

On January 2024, my optima vehicle has shown Motor Problem. The dealer said, they sent the details to head office and given me the request number VOR 3000404. Then they informed me that the Motor will come in one month.

After one month I went the dealer and they asked me to send a email to head office. I sent the first email on 14 Feb 2024. I have given all the requested details and they promised me to resolve the issue and asked me to wait.

I waited and sent email on 21 Feb 2024. I received a response stating "complaint under progress"

I waited for 2 weeks and emaild on 5 Mar 2024. On 7 Mar 2024, I received a reply stating "Motor is pending from plant and it will be dispatched by the plant very soon"

I waited for 1 week and emailed on 14 Mar 2024. I received a reply on 15 Mar 2024 stating "motor has been dispatched by the plant and it will be received by the dealership very soon".

Thereafter they sent few mails and asking me to wait.
Today is 25 Mar 2024. Still I did not received motor and now a days they not even responding to my emails.

Please guide me how to proceed to get the Motor and how to get the compensation for the loss I incurred due to non delivery of Motor.

Thank you very much.

with regards,
R. Tamil Amuthan

My name is Hemant Jain and I had purchased Optima CX ER from Autonex LLP but it closed its showroom as well its service center within a year of purchase. I had battery issues within a year, it stopped charging but due to no details provided of service center located nearby me I had to suffer. At last I got the address of Mulund (Monil Cycles) which is 45 kms from my area. I had to travel 45 kms for service and lodge a complain of a battery...

Both of my bike battery was faulty and i had given it to the showroom i purchased, The bike was under warranty, as was the battery as well. Its been more than 3 month now but still, the showroom says no response from hero company. No one seems responsible after taking money from customer. I bought the vehicle from Hero electric showroom pallikaranai chennai. The people who were responsible for battery replacement were Vardhini Two Wheelers,
s.[protected]@heroeco.com,
thamil.[protected]@heroeco.com,
haridas.[protected]@heroeco.com,
Now tell me what should i do with the useless vehicle? Can you refund my money so that i can buy a good vehicle from some other good company?

My name is alvind ghosh my mobile number is [protected], i had purchase photon on date[protected], i had facing issue in battery, my battery is not working properly, so i contacted to my dealer, he checked the battery and confirmed that lowah issue, and dealer made warrenty claim on date[protected], claim number B1071, Its almost seven month gone, i still not received my battery, i had so many times contacted with the dealer (venkatesh hero bilaspur) they said every time that company had not srnd your battery, they provided me the claim no. And said contated with customer care, i contacted customer care several time but no result, now i am very much furstrated, so i am rewuesting kindly resole my issue as soon as, otherwise i had to made serious legal actions and social media.
Thank you

I bought hero flash e bike from Prabhawati electric Ara Bihar. Battery of the Scooty gone none functional during guarantee period. Battery was deposited in the agency for replacement in the agency in July 2023. Till Date no replacement has been Made. On contacting to agency only BOM No. 167 is given. Customer Service of the company is not functional.

Dear Sir I have a optima hx, it’s battery was failed in warranty period on 2 nov 2023, your dealer chandraprabhu marketing generated a TFR against claim no B 607 on 3 nov 23, but still after 4 months I have not received my new battery from plant, so if you can provide a new battery within 15 days then okay otherwise I will move to consumer court. Thanks

Hello sir,
I request about my hero electric photon battery but still not received.
Naira traders jodhpur submitting request date 16 aug 2023 approval date 21 aug 2023 but till date battery not received and your representative Vishwajit not responding our calls.
Please solve my problem as soon as possible.

Customer Name:- Gulamdastgir

Contact Number:- [protected]

Address:- B1-55 Gulishta Colony Pal road jodhpur.

Date of vehicle purchase:- 06/03/2022

Purchased vehicle name:- Hero photon

Dealership:- Naira Traders

Issue in Part:- Battery is not working properly.

Complaint no. B311

Vehicle no. RJ19DG2206

Thanks & Regards
Gulamdastgir
[protected]

सर/मैडम मैंने 28/07/2020 को हीरो इलेक्ट्रिक अजमेर से एक ऑप्टिमा गाड़ी ली थी, जिसकी मोटर[protected] को खराब हो गई थी उसके क्लेम नम्बर है VOR3006863 जिसकी मोटर मुझे कल 9 महीने बाद दिनांक 20/02/2024 मिली...

This is sandesh i had purchased wifi cam on 8th of feb till date no replance ment are money there have not returing back
ref 490157 emailid/ [protected]@gmail.Com

I bought new hero optima cx single battery scooter on sept 2022..and subsidy is still not credited in my account .please help me

Complaints against the vehicle.
1. From the beginning the digital speedometer does not indicate low battery, it just shows a yellow blinking and switches off. (This was raised in the first servicing and a request was made to improve the condition so that at least a proper indication be provided). The current speedometer is meant for petrol vehicles and is not configured for electric vehicles
2. The vehicle quality is of poor make, there is a fork out with the running of the vehicle, which causes imbalance and a high risk to the rider, I asked the service center to fix this and even after servicing the issue popped up after 3 months without any physical damage done to the vehicle.
3. The brakes are of extremely poor quality and despite changing the drum liner it lasts only for a max of 15- 20 days, the breaks are weak after that.
In clear words, this vehicle is a safety hazard to the rider as well.

I have purchased hero optima hx scooter from shivam hero electric nehru chowk chapra . My battery was not working so that I have given it's replacement in months of September 2023 but still not received yet
Gulshan kumar
Mo [protected]

I Ghanshyam Premratan Bhatter Bought HERO OPTIMA CX ER in month of Oct 2022.
My Battery Number is HE5130TK22134217
MY REGISTRATION No is:- GJ05MT0771
CHASSIS No:- MEPHEHPSB08AP1466
MOTOR No:- HENY[protected]
MY DEALER IS :- Vakilna Motors (Surat)
From October 2023 I am facing battery Charging issue it's not being charge, I Requested to dealer for the same he check the battery and raise replacement request. And even I also mailed several emails for the replacement but almost 120 days Expired but till now it has not been resolved. They Just reply in mails to wait for sometime, but didn't suggest any time frem and how long one should wait. If company is not having infrastructure to supply the battery why they commit for 3 years warranty to customer. Just to Cheat us.
Without battery Electric Vehicle is worthless.
Since October 23 I am unable to use my vehicle even though for 1km. Then whats the mean of buying it.
They cheated us also for subsidy, at the time of purchase Dealer said Subsidy will get credited in 3 months and still we didn't receive the same and now we are asking the dealer they Reply us to fight with Government. Government will provide subsidy.
Please Do the needful earliest possible.
Or suggest me some path to way out from both the issue

I Ghanshyam Premratan Bhatter Bought HERO OPTIMA CX ER in month of Oct 2022.
My Battery Number is HE5130TK22134217
MY REGISTRATION No is:- GJ05MT0771
CHASSIS No:- MEPHEHPSB08AP1466
MOTOR No:- HENY[protected]
MY DEALER IS :- Vakilna Motors (Surat)
In month of Oct 23 my battery not working properly and dealer said battery have to be replaced and raised complaint for battery replacement. I also raised complaint over email but they are asking me to wait it will resolve soon and till now it has not been resolved.

Please suggest me what to do for the same.

Your staff is being harassed me and talk in very angry and could not give the all details about electric scooter

Hero Electric Optima is showroom mein maine 26/8/20123 ko hero hero Electric Optima yah gadi Showroom per Jama ki thi Aur Mujhe abhi tak gadi Mili Nahin Hai Showroom per showroom wale bolate Hain Ki aath Din Mein Aao 10 Din Mein Aao 15 din mein aao Aisa Karke Karke Karke Karke 6 mahine gadi ko Hua Hai Abhi Tak Mujhe gadi Mili Nahin Hai Mera gadi ka problem hai sirf motor ka problem Aur Itna time Laga rahi hai gadi dene ke liye ki vah bol rahe ki Tumhara Jaise 56 gadi Hai Hamare Showroom per padi hai tumhare gadi Nahin Mil sakegi Tumko jo karna hai vah kar lo Aise baten showroom wale manager senior super se baten kar rahe hain kripya company se vinati hai ki is ShowrooM per karwai ki jay,

Hero Electric Optima is showroom mein maine 26/8/20123 ko hero hero Electric Optima yah gadi Showroom per Jama ki thi Aur Mujhe abhi tak gadi Mili Nahin Hai Showroom per showroom wale bolate Hain Ki aath Din Mein Aao 10 Din Mein Aao 15 din mein aao Aisa Karke Karke Karke Karke 6 mahine gadi ko Hua Hai Abhi Tak Mujhe gadi Mili Nahin Hai Mera gadi ka problem hai sirf motor ka problem Aur Itna time Laga rahi hai gadi dene ke liye ki vah bol rahe ki Tumhara Jaise 56 gadi Hai Hamare Showroom per padi hai tumhare gadi Nahin Mil sakegi Tumko jo karna hai vah kar lo Aise baten showroom wale manager senior super se baten kar rahe hain kripya company se vinati hai ki is Showroom per Jo manager manager dealership hai vah bol rahe ki company Ne production band Kiya Hai Ham Kuchh Nahin kar sakte hain lekin company aur gadi ka production band kiya tha lekin to showroom wale Ne Jo gadiyan Biki Hai vah gay ki fasuni ki hai Un per jo kaarvayi ki Jaaye

Dear Sir / Madam,
Please change my motor as soon

Name : - Suhas Hajare
Invoice Date : 15/11/22
Bill no : WRD 2022-23 / 34
Motor No : HENY[protected]
Contact no : [protected]
Show Room Date :- 28/12/2023

I am writing this mail in utter disappointment with which I was for the past 10 months. I bought a Hero Optima from Vardhini Electric, Pallikaranai, Chennai.

My first Battery started giving troubles and was given for replacement on Mar 2023. I still have not got the replacement battery yet. That's 10 months now. My second battery too started showing issues now.

TFR NO. B0104/04/2023
HO number : 110160

I have been reaching out to my showroom, area supervisor and his seniors.
I rarely get the calls connected as it is always busy and I don't get a call back.

I am tired of hearing stories and the team clearly said I was not in Critical list. What is not critical after waiting for more than 10 months ??

Now that they added critical list, they said the battery would be delivered in 10-14 days. And it has been more than 45 days since it is critical list. Not sure what new story you are going to spin around now.

If you don't have the batteries at least get the bike back and provide us with the working one. I feel it is a complete of waste of my money, my time and energy.

More about 90 days battery which is under waranty is not dispatch although claim was approved near about 90 days ago. Complaints submitted in various time.