Hero Electric
Hero Electric
Customer satisfaction rating: 10%
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Hero Electric Customer Care

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Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
185
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65

Phone:
Phone:
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112
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39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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10%
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229
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So far so good - The company responded to our notifications and is working on resolving complaints.

Hero Electric Complaints & Reviews

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This is Elumalai([protected]) from Chennai, Tamilnadu Nadu. 7 month before I purchased HERO NYX(TN13V2815) from thanya motors Chennai. 5 days before I went showroom for my second service. Showroom technician said it is motor complaint, you need to replace, and showroom manager said it's not covered under warranty.. I'll send mail to Hero company, I will change the motor if company gives approval. Otherwise you need to pay.
Now what can I do ... I'm a milk delivery man ... scooter is necessary... that's why I purchased your product..and I trusted your company.. not even one year completed I'm facing this issue...till now my bike is not delivered back to me.. kindly help me
Sep 29, 2021

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    We book electric scooter on date 13 Aug 2021 booking no. HE-Live[protected]
    please confirm delivery date

    thanks
    sunil vashishtha
    [protected]
    Sep 29, 2021

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      Pls inform perfect teqnition in Hyderabad
      My no [protected]
      Sep 25, 2021

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        We purchased Optima LA on[protected] from Dwarika Motors, Address - Dwarika Mor, Station Pillar No. 810 " Frame serial no. [protected], Motor Serial no. HEFL[protected]", But we have issue on battery & charger, charger is not working. We came here to replace charger but agency refused to replace & told it will take more than 7 days and also not accepting bike for service. Plz you tell me how can bike charged without charger. Kindly help to resolve this issue of charger battery issue.

        Yours faithfully
        Arvind Kumar Singh
        Mob. No. [protected]
        Sep 16, 2021

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          Hello I had booked Hero Electric Photon scooter in July, But still not received dealer informing that he is not getting scooters from company. Dealer name is Samarth motors Shirur
          Sep 14, 2021

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            I buy hero optima hx dual battery last week. I have a problem.when battery is full charge I go for ride at only 5-6 kilometres battery indicator is come to 0.
            Sep 14, 2021

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              Hi I bought hero electric bike on March, 2021. All others I am satisfied but with brakes I am totally disappointed. Even if I apply both the brakes the vehicle is not stopping. If I travel in traffic, then it's a very big problem. Most of the time I am hitting the vehicle which is standing before. Please proceed a solution for this brake issue
              Sep 13, 2021

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                Battery complaint
                Purchased on:14/09/19 from Evergreen motors Vadakkal Alappuzha.
                I purchased a scooter having...
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                I have purchased hero optima on friday and ran it 30 km but battery indicator is not showing low battery
                Sep 12, 2021

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                  I bought a hero bike in vellore tamilnadu. but the bike met an accident for this bike i want to replace a new bike for this...
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                  We bought hero electric scooter optima LK from kottayam on 17th June 2021. It shows full charge and we are not able to use it even for 4km. We called the agent and they said to bring it to the shop to check battery. On the way, he was not able to reach and they brought another charge to bring my son to the shop. Again it has problem and we informed. They can't do anything. Can you take it back and return the money. We will look for another company. My contact #0091 [protected]
                  Sep 11, 2021

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                    I book hero optima before 2 months but i dont get
                    Sep 10, 2021

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                      Battery indicator work does not well.
                      Sep 09, 2021

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                        Purchase heroelectro on 07 Mar21.Dealer.for servicing of e bike.he give many excuse regard servicing of e bike.lastly he kept cycle for 3-4 day for servicing saying he has no spoke causing inconvenience to me.it is clearly shows the defecency of service of company.
                        Sep 06, 2021

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                          Dear sir/ mam
                          Sub=regarding battery change
                          Sir,
                          I have purchased the hero flash electric scooter from...
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                          My charger is in warrenty period, dealer has sent it to ludhiana unit for rectification but they said it will take 15-20 days for return .my compaint is that how we run our scooty for 20 days even company & dealer both didn't provide us another charger as backup for 20 days . I didn't recommend another person to purchase scooty from Hero electric.
                          Kindly revert asap
                          Thx
                          Sep 01, 2021

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                            Optima le
                            Not work out bettery
                            Warranty not change may bettry.
                            For hero electric
                            Sep 01, 2021

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                              Dear sir/Madam
                              I Radha Mohan Nayak from Jagannath Prasad Block, Ganjam district, Odisha purchased a hero optima HX...
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                              I purches hero electrcic flash on 3/4/2021 at deoli from tonk dealer of hero electric.but still i not get bill of scoty and...
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                              Dear sir
                              My name is Nagaraju
                              I have ordered hero electric optima hx dual battery on[protected] by my wife name Bhagya sree for an amount of rs 2999/- through hero electric website. But I can't get it by[protected] they mentioned order will be delivered within 45days) .So when I am contacting them through mail for my booking amount refund, they said that " Provide your cancel cheque we will refund your amount" . Then I sent my cancel cheque for refund on[protected]. But they can't gave any update regarding my money.
                              My booking mail-id [protected]@gmail.com
                              Please help me
                              Aug 30, 2021

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