Hero Electric Complaints & Reviews

Motor Complaint

Nearly one month within warranty period lead acid charger cannot provide

Sir i need hero optima hxi model front modyguard of grey colour, But Your Showroom partner is able to supply fromt last two months. I also complain patna head manager Mr. Manish Kumar he is not intrested to do as a good employer not responsingh ever My self Mukesh Prasad Contact me on [protected] for detail

Dear Team

I bought Hero Optima CX in Chennai Eco Motors, Perungalathur, Chennai. Within 30 days, the battery got fired while riding on the road. i immediatly stopped the vehicle and pushed the vehicle for almost 3km to home.

I informed the dealer and he asked to contact the service center. When i contacted the Hero Electric service center, Tambaram, Chennai, they asked me to bring the vehicle. But the location was more than 20km from my residence. The checked the battery and told this is faulty and it needs to be replaced.

Upon, several followups, they are not replacing the battery.

My job card number in tambaram service center is 847.

Please help in this regard to get the battery as soon as possible.

To be frank, hero electric vehicles are not using quality products. They are cheating people. Please stop those vehicles as they are threaten to life.

How shameless they are! if battery got exploded, then think what could have happened.

Honorable hero electric bike to our personal feeling about Iam from godavarikhani buy a hero electric optima HX in 2021 but no proper service godavarikhani so we are often visit mancherial showroom but old man owner use abuse about our personal feeling no service give bike no exchange charager no reply we are service and exchange our charger please provide service we need sir please kindly respectively
K SANjEEV KASAPAKA mobile number [protected]

I have purchased a Hero Electric Scooty Optima Dual Battery from Hero Electric Scooty Showroom Sikar on 30 Jun 2022, however I have not received the subsidy amount as promised by the dealer. I have visited the showroom several times however I have not received a satisfactory reply from them. May I request you to direct concerned staff to release the subsidy amount at the earliest.

I have purchased my bike from helo electric k motors Hyderabad. But I have not received my REGISTRATION NUMBER yet. Because your sales boy has done some mistake in registration. Due to his mistake I AM suffering. Please resolve my issue in immediate basis or else I will file a case on consumer court.

My contact number-[protected]

Dear Sir/Madam

This is to inform you regarding the pathetic service provided by such a reputed organization. I had purchased a Hero Optima HX from M & M motors, Kochi around Oct 2021. Within six months the battery started showing complaints. After reviewing they said that no issues are there and they returned the vehicle. Again after few months my battery was getting drained out after 20kms. Then they said that battery complaint is there they will order new battery and replace. For the past six months i have been waiting for the battery and no response from them. When ever I enquire they say within a week it will come and it has been over a month.
I had a discussion with my lawyer regarding the same and he asked them to do the necessary else we had no options left, than go to the consumer Court. They said they will do the needful within a week and now again they are saying it will take another week.
Just wanted to know why is the battery taking so much time and why the customer have to suffer. This is not expected from a company like Hero. Sorry to say this vehicle has become a nightmare for me.

Request you to kindly look into the matter and urgently deal with the problem.

Thanks & Regards
Sujata Suneet Varma

I have left the vehicle Hero optima Scooter at the service centre (Chennai ECO Motors ) on 25 th March (Job Card No: Amj1614), till now i have n't got any proper response from them, Please do the needful.

I purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric show room 3 month before, but still now not solved my complaint. Kindly do needful as soon as possible. Thank you

I left my optima for service on 25-03-23 with Chennai eco motors vide job card Amj1614. They said there is problem with motor and send for company warranty. So for no response from service center and they didn't take phone calls. Do the needful.

I have deposited 3000 for hero electric scooter on 21st march 2023. The price was 73000, as I have booked on a festival day, there was 5000 rupees concession. So the price was 68000. After 15 days the representative woman called and said the price went up for another 5000 rupees with some story behind it and it seemed untrusting to me and I cancelled my order with payment refund in one week. It's been 15 days since the cancellation and money didn't get refund. Now the representatives not responding to my calls.

Dear sir /mam

I purchase hero electric optima in Nov 22 from shyam motors kanker khara meerut cantt, In 4 months 2 times charger change now from last 20 days my vehicle breakdown in shyam motors (Delhi road Meerut ) not geting vehicle not receiving phone call, nor getting response, if such type service getting from hero motors who will purchase the vehicle very disappointed by purchasing this vehicle
Kindly look into and resolve the issue ASAP.
Vehicle owner. (Yogender [protected])

Thanks & regards
Rahul kaushik
[protected]

I have raised the issue on 20th Feb 2023, it is almost a month but no positive response from your side/Service center.

As I am facing too much issue and inconvenience in my daily like,

Please provide a replacement or temporary vehicle or I am raising an issue with Consumer Court as well as social media.

Now it's 18th April 2023, But there is no update from Customer care, I am following up with them continuously but No response as well as none pick up the call on Customer Care.

Sir,
This is Vikash Chandra from Jalahalli Bangalore. I have given my hero electric e-Bike for servicing to Tanishka motors MS Palya, Bengaluru 560097 on 20 Mar 23. The estimated cost of repair of my bike is 16649/- which I have paid on 03 Apr 23. Today is 18 Apr 23, my e- bike has not been repaired yet. When I ask your representative to provide the no of service manager, Sr. Manager they denied to provide me the no. They have kept me waiting for more than 2 Hrs. Your service manager is not picking up the call.

Now what should I do, Please do the needful action.

Vikash Chandra
[protected]

Hero electrical optima double battery hai mere pass koi jyada samay bhi nahin hua abhi to koi Na koi problem aati rahti hai company mein koi sunvaee nahin hai aur kuchh hi dene mein battery bhi kharab ho gai jo ki company mein abhi bhi jama hai battery ki slip bhi hai mere pass kagaj bhi hai document complete hai fir Bhi koi sunvaee nahin Hai battery ke upar 6 mahine ke andar hi kharab ek battery kharab condom product hai Deepak soni Agra - [protected]

My subsidy is not still credited in the account.

Gadi meri dec and aur Jan k starting m ladi thi jiska claim Kiya tha uska part Aaj Tak nahi laga . Mai eske liye sidhe upar baat karunga agar solve ni hua...
Any how kaise karna hai aap jano
[protected]
Gyan prakash Trivedi
Esi no se sampark hoga

I am writing this message after suffering a lot at one of HERO ELECTRIC dealership i.e. SR MOTORS located at No.10, THEN OTHAVADAI Street, Tiruvannamalai 606 601, Mobile: [protected]. We paid full amount for two battery vehicle on 31st Oct -2022, They had given us vehicle with single battery and charger, committed to give 2nd one after 15 days, but after 1 month they are not responding not sure when they will give my 2nd one charger and battery. I have tried to speak with them and followed up in person with this dealer and several times to call hero electric helpline no. but they does not pick the call and mailed to customer care at ccare.[protected]@heroeco.com, they are not providing any response, not sure when will i get the second battery. Request to get the second battery for which we paid the money (attaching the bill with serial number of the battery which is not provided). We need either second battery with warranty from the date of providing the battery or else please refund the amount we paid for the battery.

Vehicle details: E BIKE OPTIMA CX ER PEACOCK BLUE
Chasis No. MEPHEHPSB10AP4058

I am have purchased optima hs500 model double battery. One battery totally dead and given for replacement at amanjikarai, chennai dealer on[protected]. Till now battery replacement was not given. job card no. 1026 it was within the warranty period