Hero Electric
Hero Electric
Customer satisfaction rating: 10%
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229
COMPLAINTS
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Hero Electric Customer Care

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Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
185
down
65

Phone:
Phone:
up
112
down
39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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10%
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229
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So far so good - The company responded to our notifications and is working on resolving complaints.

Hero Electric Complaints & Reviews

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I had purchased optima bike in feb 2019. I am facing lots of issue from may 2019 as follow:

1) this bike usually...
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Sir, i bought a hero cruz (Motor serial no. Lojc17h0206 and frame no. Hcz17k0101) on 23/03/2018 and have been having a persistent...
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Hii
My name is shageer
Hero electric nyx has been purchased for 8 months ago. Suddenly the glass plastic products...
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I have purchased the hero electric flash on dated 26/07/2018 at durgapur (West bengal) and after 11 months o[censored]sage, the battery...
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This is with reference to the complaint and various telecommunication with hero’ company distributor as well the hero manufacturing...
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Dear sir/mam,
I m Taran singh hereby to explain everything clearly.. I repurchase a battery for my hero flash from...
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My name is virabhadra magadum i am from pune. I have purchased flash from egalaxy motors chikhali 3 months ago with registration...
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My nandlal mandal Bihar madhubani mai hero electric optima six months pahle Jay hero electric madhubani se kharida jiski battery...
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Date of incident - 20/05/2019
The mcb of the scooter gets off automaticaly and on 20th it got off in the road, i called...
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I had purchase your m-scooter nyx e5 in dec 2018 with registration number up25cm5465 from m/s new cycle and auto house, bareilly...
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Hello sir,
I am teena patidar from nalkheda agar malwa district
I have hero elctric bike optima plus
45 days ho chuke he but meri battary service nhi de rhi thi then mene showroom pr bike rkhi thi abhi tk muje new battary nhi di gai he or n hi meri bike di ja rhi he bike warrenty peroid me he abhi 8 month bhi nhi huye he bike ko so please help me muje meri bike dilane ki kripa kre.
Other wise muje social midea pr action lena padegi.
M/s rishabh enterprises

Susner kota road chavni
Agar, madhya pradesh, 465441

Phone: [protected]/ [protected]/[protected]

Auto

Mon, tues, wed, thur, fri, sat, sun

09:30 am - 06:30 pm

Directions

Distance: 27.09 km
Mar 09, 2019

Complaint Status

Hero Electric customer support has been notified about the posted complaint.
Dear sir
My hero battery scoty is not working
Sccoty is under warranty
I need your help repair my scooty in under warranty
[protected]
Faridabad
1 Comment
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    Dear sir,

    I writing this to complaint you that we bought a activa from uttam nagar, i am ramesh kumar lives...
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    The servicing of authorised dealer in ambikapur, surguja, chhattisgarh is worst. Whenever i ask for servicing they drop it...
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    Dear sir,
    we are from mathura uttar pradesh. we have purchase hero electric bike name hero optima plus on 25/06/2018...
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    I purchased the scooter nyx 5 from ashwath narayana kr puram dealer from k. R puram.
    Bangalore. When i went to his show room first i saw this nyx5 model without registration and on enquiry i found it belongs to the show room owner and the boy was using it to deliver water can. Which is business done by the dealer.
    After some time the owner mr. Aswath narayana came and told me that no new vehicle is available and will get it in few days and and i paid rs. 55, 000/- and was assured on receipt of the vehicle he informed and send the same.
    The vehicle was delivered after week. When it was delivered i found that front charging point not connected. The battery looks to be dusty and the place where it was kept also with. On enquiry the said it has come in lorry so it has accumulated dust. Secondly the charger wire and charger seemed to be used one. For which they said it has come from company. It has been hardly used the charger wire pin went inside and couldn't be used. Thdy took nearly 8 to 10, days. The replacement was also used one.
    When vehicle was delivered they didn't give user manual and warranty card etc. Cash receipt was also not given. On enquiry owner mr aswath narayana told me it will be sent along with the rc book. Nearly two months they didn't give and telling me excuse. Suddenly on person from show room comes and take the vehicle engine no for doing registration. Nearly after 4monyhs i got rc book and cash receipt. But not user manual or warranty card and service manual.
    I came to know the show room is selling second hand through his staff working there. That when i checked with them, they asked me. Whether i am interested in second hand vehicle. Ine more thing is that they had kept one old tyre live below the back seat.
    With all the above facts it is clear that he has sold one used vehicle to me. Till now he has not given user manual warranty card. Service particulars. I want to get justice to see that i must get new vehicle. I don't know how many people he has cheated. Since it was first evehicle i didn't know much.
    Will i get reply from you. Such dealer spoil your reputation. No body will go for hero electric scooter. Waitng for your kind attention and action.
    Santhanam
    [protected]@yahoo.co
    [protected]@gnsil.com.
    I am on whatsup with [protected]
    Jan 19, 2019

    Complaint Status

    Hero Electric customer support has been notified about the posted complaint.
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      I have bought an electric scooty from this shop with one year guarantee on battery. But only after 9 months battery was not...
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      I have a hero wind 60 from your own branch in HERO ELECTRIC N.PARAVOUR ERANAKULAM KERALA . They were cheating us when we approach...
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      Dear sir
      I am really unfortunate to have my bitter experience with my first ever buying a product rs.63, 000/-photon...
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      I purchased a flash scooty from your distributor in deoria uttar Pradesh which company name is asha motors. I purchased this scooty in the month of February 2018. Now the battary of scooty is not working properly it is only running 15 km in full charge. so many time i complain to company but their response is not satisfactory and his behavior is also so rude.
      So i am requesting to you to short out my problem.
      Name SATYAM PANDEY
      Sep 13, 2018

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      Hero Electric customer support has been notified about the posted complaint.
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