Hero Electric Complaints & Reviews

I left my optima for service on 25-03-23 with Chennai eco motors vide job card Amj1614. They said there is problem with motor and send for company warranty. So for no response from service center and they didn't take phone calls. Do the needful.

I have deposited 3000 for hero electric scooter on 21st march 2023. The price was 73000, as I have booked on a festival day, there was 5000 rupees concession. So the price was 68000. After 15 days the representative woman called and said the price went up for another 5000 rupees with some story behind it and it seemed untrusting to me and I cancelled my order with payment refund in one week. It's been 15 days since the cancellation and money didn't get refund. Now the representatives not responding to my calls.

Dear sir /mam

I purchase hero electric optima in Nov 22 from shyam motors kanker khara meerut cantt, In 4 months 2 times charger change now from last 20 days my vehicle breakdown in shyam motors (Delhi road Meerut ) not geting vehicle not receiving phone call, nor getting response, if such type service getting from hero motors who will purchase the vehicle very disappointed by purchasing this vehicle
Kindly look into and resolve the issue ASAP.
Vehicle owner. (Yogender [protected])

Thanks & regards
Rahul kaushik
[protected]

I have raised the issue on 20th Feb 2023, it is almost a month but no positive response from your side/Service center.

As I am facing too much issue and inconvenience in my daily like,

Please provide a replacement or temporary vehicle or I am raising an issue with Consumer Court as well as social media.

Now it's 18th April 2023, But there is no update from Customer care, I am following up with them continuously but No response as well as none pick up the call on Customer Care.

Sir,
This is Vikash Chandra from Jalahalli Bangalore. I have given my hero electric e-Bike for servicing to Tanishka motors MS Palya, Bengaluru 560097 on 20 Mar 23. The estimated cost of repair of my bike is 16649/- which I have paid on 03 Apr 23. Today is 18 Apr 23, my e- bike has not been repaired yet. When I ask your representative to provide the no of service manager, Sr. Manager they denied to provide me the no. They have kept me waiting for more than 2 Hrs. Your service manager is not picking up the call.

Now what should I do, Please do the needful action.

Vikash Chandra
[protected]

Hero electric is a worst company.
This company services is very poor.
I purchase Hero electric photon hx
On 10/10/2021 runs very well till 13 months no problem. After that this scooty suddenly shut off on middle of the road, I take to the dealer pushing almost 13 km wow... Very good experience. Dealer said battery problem. He send to hero electric company for replacement. It takes 3 and a half months for this. I received...

Hero electrical optima double battery hai mere pass koi jyada samay bhi nahin hua abhi to koi Na koi problem aati rahti hai company mein koi sunvaee nahin hai aur kuchh hi dene mein battery bhi kharab ho gai jo ki company mein abhi bhi jama hai battery ki slip bhi hai mere pass kagaj bhi hai document complete hai fir Bhi koi sunvaee nahin Hai battery ke upar 6 mahine ke andar hi kharab ek battery kharab condom product hai Deepak soni Agra - [protected]

My subsidy is not still credited in the account.

Gadi meri dec and aur Jan k starting m ladi thi jiska claim Kiya tha uska part Aaj Tak nahi laga . Mai eske liye sidhe upar baat karunga agar solve ni hua...
Any how kaise karna hai aap jano
[protected]
Gyan prakash Trivedi
Esi no se sampark hoga

I am writing this message after suffering a lot at one of HERO ELECTRIC dealership i.e. SR MOTORS located at No.10, THEN OTHAVADAI Street, Tiruvannamalai 606 601, Mobile: [protected]. We paid full amount for two battery vehicle on 31st Oct -2022, They had given us vehicle with single battery and charger, committed to give 2nd one after 15 days, but after 1 month they are not responding not sure when they will give my 2nd one charger and battery....

I am have purchased optima hs500 model double battery. One battery totally dead and given for replacement at amanjikarai, chennai dealer on[protected]. Till now battery replacement was not given. job card no. 1026 it was within the warranty period

I am really frustrated with the new vehicle purchase experience with heroelectric.

I purchased the hero electric photon vehicle from k motors madhapur, hyderabad on 29th of march, 2023.. Not even 1 week.

Ex showroom price is 86, 000.
He called me and said offer is going on and made me purchase it for 83, 000 on road.
I paid full amount in single payment.
(K-motors sold me defective product...

On Tambaram hero electric service center I have dropped my vehicle on 22.03.23 for controller failure issue still not resolved and they don't have spare onhand and they told that they ordered and it will reach after 20 days only. Is it takes 20 days for one part change? Kindly check and resolve ASAP

I am warman repering and company erection

Display of the bike not working on the day of delivery and Krishna Sai automobile took the bike to showroom and analysing what is the issue from 5 hours and could not find issue. When I asked what should be the process if issue not resolved to my satisfaction..surprisingly no answer from dealer...either new replacement ...I think Hero itself do not have a standard process it seems to guide dealers

Vehicle: Hero Optima CX single battery

Every time problem with service
again and again getting new problems after getting for service centre.

When I was buy on that time itself not doing good service

Very bad service and product

Driving in frunt farrak breaked

Dear Sir
Mene hero optima scooty ki service 15/03/23 last time krwai h but service ke next day se meri scooty me kafi problem agyi h mujhe scooty purchase kiye 8-9 month hue h abhi tak scooty ki relay 2 bar bourn ho gyi h or connecter wire bhi bourn ho raha h change krne pe payment lete h or iska koi proper solution nhi ho raha or bohot shi kmiya arhi h very poor scooty and very poor service please help.

I have Hero Optima CX. This is about overall experience with Hero Electric.
In 4th month my battery stopped charging suddenly and when I visit service center, they found that battery is dead. It took almost 2 months to get replaced battery. This is around 160-170 day when I got replaced battery. Second free servicing was due on 190 day from purchase. So I told please do the servicing on 170th day only (when I was there for collecting battery). And reply was let it be sir, you can come later on once service is due.
Yesterday I reached there and got to know now it has been 232 days and your free servicing is lapsed as I was not there in time. 😮
It is Hero Electric policy that if you bring your vehicle after mentioned days (in this case 190), then your free service is lapsed. You have to do paid service now. And surprisingly this is no where mentioned on their service book.
I also had a call with their Call Center, and with their Maharashtra Service Engineer, as per them there is no need to mention this policy on Service Book. And I am only responsible for the delay as I have not followed service schedule.
Hero Electric Hero Electric Pune, Kothrud please look into this issue. And a kind suggestion - you have to improve a lot on your service part and customer care.

6 months ago I had returned to the motor service center in Ambikapur due to motor failure, which was returned after 6 months after getting the service done and how many times I was told that my car's battery is bad but its service is not being provided. Due to which I have a lot of trouble with the service, so my vehicle should be replaced and the appropriate amount should be provided so that I can buy another vehicle whose service is good.