Claimed

Hero Electric Complaints & Reviews

1
Last updated Mar 26, 2024
Complaints 661
Resolved
32
Unresolved
629
Quick Links
Statistics
Share
Contacts

File a complaint to Hero Electric

Having problems with Hero Electric?

File a complaint and get it resolved by Hero Electric customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Hero Electric
Customer Service Contacts

Hero Electric Phone Numbers

Toll free
1860 2662 2662
298
238
Phone
+91 11 4182 0000
170
152
Fax
+91 11 4182 0001

Hero Electric Website

Hero Electric Head Office Address

50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India
110020

Hero Electric reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ravindra05
from Surajpur, Chhattisgarh
Mar 18, 2023
Report
Copy

Regarding non-availability of Hero's service

Address:S/O HARI LAL HOUSE NUMBAR 122

6 months ago I had returned to the motor service center in Ambikapur due to motor failure, which was returned after 6 months after getting the service done and how many times I was told that my car's battery is bad but its service is not being provided. Due to which I have a lot of trouble with the service, so my vehicle should be replaced and the appropriate amount should be provided so that I can buy another vehicle whose service is good....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
iwphox
Mar 18, 2023
Report
Copy

Manufacturing defects in the electric scooty

Address:104 dilchand vihar, usha kiran lane, judges colony, saguna more

Dear Consumer Forum,

I am writing to bring to your attention the unethical and negligent behavior of Sumitra Motors, the dealership from whom I purchased a Hero Electric Photon HX scooty in Patna. I have been facing several manufacturing defects with the product since the beginning, which have not been resolved despite numerous complaints and reports to the dealership.

One of the major defects is that the charging...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Udayshankar Bharti
Mar 17, 2023
Report
Copy

No take my any serious problem, for mileage

Address:Baliya Dangal, Sri Amra, Near I.T.I.

Dear sir / madam
i am very sad to buy the hreo electric nyx scooty, because the scooty problem house, i mean no battery backup, no milage, no service, take service centre, today my scooty no running 80km, both battery backup, dealer pass the five times problem, says no serious problem. I want to action for service centre incharge, please solve my problem, other than viral the sosial website, no blame for me. Or legal notice for bad...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Girdhri lal
from Budhlada, Punjab
Mar 8, 2023
Report
Copy

Battery replacement issue

Address:PREET MOTORS BUDHLADA .PIN. 151502 Disst. Mansa punjab

Dear sir i replace all batteries of my hero optima on 13/06/2022. But after 8 months batteries are not working. Batteries puffed. I contact the dealer . I requesting for change of battery. But dealer ignoring my problem with bad behaviour.please help me.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikita kanwar khangarot
from Jaipur, Rajasthan
Mar 4, 2023
Report
Copy

Regarding hero golden motors dealer

Hello i have complain against your one of dealer golden motors tonk road Jaipur.
Two months before my hero electric vehicle no RJ14 KY 2516 meet with accident i went to the dealers they told me to use the vehicle for some days because parts are not available
We waited for 1 month but no response received again i want to there in January 4 they
Said they will give me after claim after 2, 3 days I received message of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kaditya299
from Bilaspur, Chhattisgarh
Mar 1, 2023
Report
Copy

Service and quality is very poor

Address:Renault service center near new busstand Raipur Road Bilaspur 495001

Dear sir,

I'm very dissatisfied to your service team. After purchasing of vehicle we observed a lot of issue in this vehicle in 2 months just like
1. low beam headlight not work
2. Also low beam headlight goes upper direction
3. front Rhs shocker leakage.
4.Dicky proper not work
5. Reverse & walking switch not work proper
All problems are manufacturing issue no any external damages....
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
Dear sir I purchased a hero e bike photon from your Sri ganganagar dealer and last month motor of bike was defaulted so I contacted to dealer and he dispatch the motor to company on 24 Jan 2023, but after a month still I don't receive my new motor, sir I have only this one vehicle so please tell me that when I will get my replaced motor
Ashok Kumar
Raisinghnagar
Mob no.[protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
Neerajgupta1992
from Delhi, Delhi
Feb 23, 2023
Report
Copy

Charger replacement issue

Address:RZ-36/2 , NANGLOI SAYED VILLAGE NEAR ST. MARK SCHOOL, Meera Bagh, New Delhi, Delhi 110087

Dear sir/mam

I have subimitted by non working charger at hero electric dealership in decemeber 2022 at sayed nangloi dealership named TK MOTORS.

After 2 months i am still not got replacement for my charger facing big issue in charging my battery due to it .

I request you to Kindly look into the matter and try to solve it on my behalf.

My vhecile and personal details were give below.br...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
H
Hemant Jadav
Feb 21, 2023
Report
Copy

Motor replace

Address:gujrat

2/1/23 ko mene optima hx bike motor replace ke liye diya tha per aaj 1 month 20days hogay koi problem sunta hi nhinhe lakulish hero electric subhanpura vadodara Gujarat...
+3 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
smartjagan77
Feb 18, 2023
Report
Copy

Battery not received past three months

My hero electric bike is at the Chennai Eco service center perungalathur for the past one week to check the motor. It's the very worst and has poor service.
The battery I have ordered on Nov'2022 but to date, I didn't get any proper response from the team.

It's the worst and bad experience in this service center....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tarun singla056
from Ludhiana, Punjab
Feb 17, 2023
Report
Copy

Complaint regarding battery

Address:Chandigarh road, focal point

I have brought this EV in November 2022 and now its been 4 months and out of 4 months its battery got dead by JERK jump on speed braker and now by 3 months we r requesting for new months.. and staff of service showroom of chandigarh road is so much pathetic that they didn't give any concern and just put lower model battery just for the sake of that we have resolved ur issue. But it dont charge fully. And now im again keeps on requesting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Greeting,
Battery No. B-0024
Location : Ferozepur, Punjab

I have issue in my Heroelectric Battery and after Long process battery was approved on dated Jan 6, 2023. After that i have not received Replaced battery,
Agent giving promises about this week battery will dispatch but after a 2 month still waiting for replaced battery.
Very Bad experience i am facing with Hero Electric.
Hopping...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhairavis
from Pune, Maharashtra
Feb 3, 2023
Report
Copy

Hero EV optima

While driving my hero optima Ev it suddenly stopped and now I am not able to start. It's totally dead even though it is fully charged. Even previously it was not showing proper details on dashboard like percentage of battery remaining but I ignored. I want urgent resolution on this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajeet Shukla Dinesh Shukla
from Delhi, Delhi
Jan 31, 2023
Report
Copy

Hero Electric Optima E2 motor replacing

I am buying an hero optima E2 electric scooter.

Afterr 6 months the motor of the vehicle got struck on running. The dealer suggest to replace the motor and order it.But even after 2 months nothing is happend.when contact the dealer, they replied that the motor not get from the company and suggest to wait.
Therefore I hope an early proceedings about this mater from the company or take return the vehicle and encash.Otherwise...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Muthamizharasan
from Chennai, Tamil Nadu
Jan 30, 2023
Report
Copy

Hero Optima New Vehicle with Front wheel Rim Damage

Address:F1, Sakthi Bhavani Apartment,No 18 Gopinathan Street,Ullagaram

I bought Optima last month and it is with damaged front wheel rim. due to the rim damage air leaking and need to fill air in every 3 days. i sent the vehicle to check and replace the rim. Very worst customer service. they are keeping the bike nearly 10 days not did any thing on bike. Hero is very worst customer service. don't buy vehicle from Hero company....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinay.pallerla
from Jagtial, Andhra Pradesh
Jan 28, 2023
Report
Copy

Battery replacement-Kishan

Hello,

I purchased hero electric bike photon model on Nov 30, 2021. After 1 year the battery failed and dealer confirmed. It has warranty but the dealer is not responding and not placing a new battery order. The dealer is located in Jagtial, Telangana-505327....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Sriganganagar

We have purchase a hero electric photon bike . We face a motor problem in bike then hero service center sriganganagar take a advice to change the motor of bike in warranty then we leave our bike in service center on 18*1*2023.service center advisor taken 7 days for motar claim.we wait 10 days but they have not taken our mother in this period and they called no time bonding in this process 1 month 2 month a long time taken in this process...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Msagarban
Jan 25, 2023
Report
Copy

Scooter battery not received yet

Address:Mulund mumbai

My scooter battery got damaged as I had given it under warranty to Monil Cycles for replacement on 6/12/2022 but today even after one and a half months I have not received the replacement battery and when i called a showroom they said battery has not arrived yet when, the battery is shortege in the company. Company has approved my scooter battery but the company has not yet sent the reason it is said that the battery is not available I am...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vassreeni
from Chennai, Tamil Nadu
Jan 24, 2023
Report
Copy

Optima CX Battery Issue

Address:CHROMPET CHENNAI

I have purchased Optima CX single battery from Hero dealer Jayabharat Motors, Chrompet, Chennai on Dec/3/2022.
Am getting only 20KM for each full battery charge . I have reported this to the dealer and a service request created on Jan/02/2023 ( Jobcard No 696) .
They have tested the battery for 2 days and told a warranty request raised .Post a week they told me Warranty rejected since battery Amph rating is 22.5 ( should be...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
devendra_gkpin
from Gorakhpur, Uttar Pradesh
Jan 24, 2023
Feb 13, 2023
This thread was updated on Feb 13, 2023
Report
Copy

Motor Air Leakage

Address:Ajay Motors Gorakhpur Uttar Pradesh

I have bought the Hero Electric Optima Dual Battery one year Back, In Every 4-5 Month some snag came up and we have to visit to authorize service center to rectify the issue. Some of they fix immediately but what are all coming under warranty its took ages to resolved by Hero Motors.

Now after a year rear wheel air is getting leakage so as usual i have show that tire at tire service centre and they checked and found that there...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy