Hero Electric — Battery issue, replacement taking 25 day

Poongs.malar

from Powai, Maharashtra

Address:

9342250338

Hi, I have Hero Electric Photon. after 1 yr use, around 5K km travel. battery off suddenly with 15 km ride. Service centre at Bangalore is processing to send the battery for warranty replacement, where they said it will take more than 25 days to get the replacement. This is poor service option. There should be a backup battery option to ensure customer can use their vehicle till battery is replaced. What can a customer do without vehicle for near to 1 month ?

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Hero Electric customer support has been notified about the posted complaint.