Hero Electric — Battery replacement not received even after 10 MONTHS

I am writing this mail in utter disappointment with which I was for the past 10 months. I bought a Hero Optima from Vardhini Electric, Pallikaranai, Chennai.

My first Battery started giving troubles and was given for replacement on Mar 2023. I still have not got the replacement battery yet. That's 10 months now. My second battery too started showing issues now.

TFR NO. B0104/04/2023
HO number : 110160

I have been reaching out to my showroom, area supervisor and his seniors.
I rarely get the calls connected as it is always busy and I don't get a call back.

I am tired of hearing stories and the team clearly said I was not in Critical list. What is not critical after waiting for more than 10 months ??

Now that they added critical list, they said the battery would be delivered in 10-14 days. And it has been more than 45 days since it is critical list. Not sure what new story you are going to spin around now.

If you don't have the batteries at least get the bike back and provide us with the working one. I feel it is a complete of waste of my money, my time and energy.