Dear Sir/Madam
This is to inform you regarding the pathetic service provided by such a reputed organization. I had purchased a Hero Optima HX from M & M motors, Kochi around Oct 2021. Within six months the battery started showing complaints. After reviewing they said that no issues are there and they returned the vehicle. Again after few months my battery was getting drained out after 20kms. Then they said that battery complaint is there they will order new battery and replace. For the past six months i have been waiting for the battery and no response from them. When ever I enquire they say within a week it will come and it has been over a month.
I had a discussion with my lawyer regarding the same and he asked them to do the necessary else we had no options left, than go to the consumer Court. They said they will do the needful within a week and now again they are saying it will take another week.
Just wanted to know why is the battery taking so much time and why the customer have to suffer. This is not expected from a company like Hero. Sorry to say this vehicle has become a nightmare for me.
Request you to kindly look into the matter and urgently deal with the problem.
Thanks & Regards
Sujata Suneet Varma Was this information helpful? | 
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