Hero Electric — charger not covered under warranty in 11 months only.

Address:

Gandhi more, durgapur, west bengal, Bardhaman, West Bengal

I have purchased the hero electric flash on dated 26/07/2018 at durgapur (West bengal) and after 11 months o[censored]sage, the battery charger has been completely dead on yesterday with very hot. I have given the same to dealer but he refused to change under guarantee. As per dealer and engineer statement that the sealed had been broken.

Hence, this is not the proper reason for guarantee not covering and this is the completely harassing the customer.

Kindly look into the matter on priority basis and please change the charger which is under warranty.