Hero Electric — Charger not working

Address:

Ludhiana and Delhi

I bought a hero lectro C5E electric cycle from Amazon India on 6-10-21 vide invoice No SDEG-103916 dt 6-10-21 for Rs 24999/-

cycle no B099N7788J., HSN:87039000

The Charger is not working and my attempts to get it replaced from The Local Dealer here in sector 31 Chandigarh was unsuccessful. Hero electric is also not responding
Request help as the cycle is useless without a charger