| Address: | Vill- Rewan PS - Masaurhi Distt -Patna State- Bihar 804454 |
My dissatisfaction with the battery replacement service provided by Hero Electric. I purchased a Hero Electric Optima electric scooter in March 2022, and the battery was under warranty for three years. However, in June 2023, the battery started to malfunction and would only last for a few kilometers on a single charge. I took the scooter to the nearest Hero Electric service center (Sneha Auto E-Rickshaw Private Limited Patna Bihar), Job Card No- SSAEPL/2324/0665) and they told me that the battery needed to be replaced. I am still waiting for the battery replacement of my two-wheeler, and how long will I have to wait for the battery replacement?
I am very dissatisfied with the way that Hero Electric has handled this situation. I feel that I have been misled and that I am not getting the service that I am entitled to. I am requesting that Hero Electric replace the battery. If this is not possible, I would like a full refund for the scooter.
I look forward to hearing from you soon.
Thank you for your time and attention to this matter.
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