We had purchased an electric scooter OPTIMAE5 from your dealer “Ludhiana Ecomotive Pvt. Ltd.” Vide Invoice No. 304 dated 24.12.2021 and in the last more than 5 months we are not given proper service and our concerns are:-
1. The vehicle number plate has not been given till date. We have only been given Provisional Registration Certificate dated 28.01.2022 and inspite of repeated request number plates are not delivered.
2. The Registration certificate / Original RC has not been given to us till date.
3. We had paid the dealer a lump sum but till date no copy of account has been given by him as to how our payments has been utilised.
4. The display panel of the scooter does not show clear digits and all our complaints are not being attended to by the dealer.
5. The scooter battery shows maximum charging at 52% and have never shown 100% charging.
6. The front wheel fender is broken from the back side since we had taken the delivery but its not replaced till now.
7. There is some noise from behind the head light whenever the scooter is driven.
The contact person at the dealer location is changing every now and then and we have been tired of calling them and explaining our problem. Every time we call it’s just false assurances and promises and nothing else.
You are requested to attend to the above at the earliest.
Regards,
Pankaj Bhakoo
Partner
M/S. P.N.Bhakoo & Co.
Chartered Accountants
B-XX, 2084/2, Gobind Nagar,
Ferozepur Road, Ludhiana ( Pb. ) -141001
(O) +[protected], 4665800
(M) +[protected]
www.bhakooca.com
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