Hero Electric — E-bike optima es red

Address:	57, Phase IV, Udyog Vihar, Sector 18, Gurugram, Shahpur, Haryana 122015
Website:	heroelectric.in/contact-us

I have been writing emails to the company for one month and they have not taken a single step to resolve my complaint and now who is responsible for my loss of one month of warranty period

I am writing to complain about the poor service I received at the Hero Electric service centre in Sriganganagar, Rajasthan on 20 September 2023. I visited the service centre to get my electric scooter checked and serviced, but I was met with indifference and rudeness from the staff and the owner.

No one was willing to spare any time to attend to my request or listen to my concerns. The owner was very rude and said that there was no staff available to help me. He also refused to give me any information about the status of my scooter or the estimated time of completion. He told me to come back later or go to another service centre.

To make matters worse, the owner of the service centre said that vehicles made by your company have so many faults that they cannot complete everybody’s requests. If that is true, then why is your company not taking any action to improve the quality and performance of your products?

I am utterly disappointed and dissatisfied with the way I was treated at the service centre. It was the worst service experience I have ever had in my life. I expected better from a reputed company like Hero Electric, which claims to be India’s first and largest manufacturer of electric two-wheelers.

I request you to look into this matter urgently and take appropriate action against the staff, the owner, and the owner of the service centre. I also request you to resolve my query and provide me with a satisfactory service for my electric scooter as soon as possible. If this issue is not resolved, my trust in your company will be broken and I will have no choice but to switch to another brand.

Please acknowledge this mail and let me know what steps you are taking to address this complaint. You can contact me at [protected] or [protected]@gmail.com for any further details or clarification.

Thank you for your attention and cooperation.

Sincerely, Priyanshu Gupta