Hero Electric — Faulty Battery , Taking long to replace it

I have a hero optima Li low speed scooter which i purchased 6 months back. It's battery is not goving proper mileage. Mileage is less than 10 kms .
I got the battery checked at the service center and they confirmed that battery has issue .They assured that my battery is under gurantee and will be replaced within 15 days.
Today is 15th day . I went to them and they have no idea where my battery is.
Such a horrible service . Bad experience.
Please help .

Pulkit
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    50 Okhla Industrial Estate (Phase III), New Delhi, Delhi, India - 110020
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