Need to inform that i had purchased Hero optima HX dual battery EV scooty from one of your dealer in Mira road oli e Fam solutions.
I got my EV scooty on 7the of Feb 2022,
From day one there was a issue of back gaurd touching the tyre of scooty.
When we raised a query they resolved it.
Again after one week, we found that the front ghar was having crack and the gaurd was touching the tyre.
We raised a query for that but they said that the warranty period is for one day.the day when we collect the vehicle, after that we need to pay for anything happens to scooty.
This was not excepted by me and i spoke to the owner of dealer Mr.Reza,
He convinced me that right now i should pay 850 INR and later after one ye he will refund the amount if there is no insurance claim is done .
They said in one week i can get replacement but if it gets delayed then they will update me..
I waited for almost two weeks and when nothing was going well i contacted you people ime hero customer care.i got the number of Mr.Arshad from your end.
I explained him whole scenario and he promised me that warranty for the vehicle is there and it can be replaced but i already paid to dealer, so for now nothing can be done .he also asked if any issues come in future please contact him rather than contacting dealer.
After speaking to home my front guard got replaced on 9th of April 2022, almost after one month also same time service centre asked for servicing the vehicle because as per the protocol it was 60 days from day of purchase.
On 9 th April i picked my scooty fr service centre.
They did not gave me any service report no paper just they wrote a date on a booklet which i got while time of purchase.
Again on in 3 days i.e 12th of April same issue happened, front gaurd got cracked .from same place same manner
I would like to bring you in notice that there was no accident or any other things .it was by default getting cracked when we drive the scooty .
Also there is issue in telescopic shockup. I e black oil is coming which should not come.
Everything is informed to service centre and Mr.arshad but they are ignoring me .
This was accepted by service center and also by Mr.Arshad from hero electric when I shared him pics on his WhatsApp.
From 12th of April, till today ie.2nd of May j have given false promises from your guy.i.e Mr Arshad that service centre will replace it .from hero they will get approval Mail because service centre again is asking me money.which i won't be paying.
Mr.arshad requested service centre. To do temporary solution and give the scooty till approval comes for changing the guard but that also did not worked for one day.they gave me the scooty putting laami type thing.
Now the situation is Mr.arshad don't answer my calls .also he has blocked me on his WhatsApp .
N as usual service centre has no clue they are telling me only after approval they will help me.
Service centre has worked so badly in my scooty that they even loosed the cover where chaichis number is mentioned.
Please see the photos i am sharing my scooty is in so bad condition that i feel i got cheated from Hero for 77000/-INR.
My case is not getting heard in both places neither service centre nor Hero customer care.
I want to look into this issue soon else in coming week i will go and handover my scooty to Fam solutions.and will go for legal action for selling me a product whose quality is dam bad..
I can't show the scooty to my near n dear ones because of this issue .i hardly remove the scooty out it is just there parked in my building .only in emergency i take it out .
Because of this issue i rode my vehicle just 1300km from Feb to May
You can understand how humiliating is spending a huge amount and getting a product which can't stay for a year.
Regards
Dipika Yadav
Name Dipika Yadav
Contact number:[protected]/[protected]
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Contact name : Dipika Yadav
Number:[protected]/[protected]
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Yesterday i called customer care, and spoke to miss Dipali and Mr.jagdish regarding the same issue.
They gave me assurance that they will speak to Me.arshad and let me know when my issue will get resolved .but today also i haven't received any update.also they logged a complaint with complain number S5662
Requesting you to please look into this issue and give me solutions else on next week i will go and handover the scooty to the dealer i.e Fam solutions because I feel that is the only option i am left with as i can't drive the vehicle .
Regards
DIPIKA Yadav
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[protected] Forwarded message[protected]
From: Dipika Yadav
Date: Thu, 5 May, 2022, 8:06 pm
Subject: Re: Front mardgaurd broken:
To:
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Is anybody there to reply or help me...what is going on.nobody is cared about the mails you people recieve .
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Service centre guy informed me due to issue of oil leakage the mardgaurd is broken.
And this oil issue is also from start.as i told you before that i am new about vehicle with zero knowledge..oil leakage issue was told by one of my friend and then i started asking to service centre.
Now my question is last mont my first service took place .want to know what does they do in service..they don't even look what is the issue with scooty. how can the service be completed without checking all the parts of scooty by service centre..
So many cases are coming about EV scooty getting burnt, accident and many more ..you people should be more careful in doing service.
As a customer we are totally new to this EV things .
So careless work is going on from hero electric.
Mr Arshad is the worst person i have spoken to ever and even ur call center people lie a lot .both of them had given false promises.and now fooling me what is the use of doing complaint if no reply no action is taken..