Hero Electric — Hero Electric Scooter

Address:

Avanto Vihar Raipur

Dear Sir/Madam,

I hope this communication reaches you in good health. I am writing to formally lodge a complaint against the Hero Electric Dealer Om Automobile Raipur showroom for their egregious lapse in service, leading to a severe inconvenience for me as a customer.

Approximately a year ago, I purchased a Hero Electric scooter from the aforementioned showroom, with a committed minimum range of 50 kilometers on a single charge. Regrettably, the vehicle's performance has significantly deteriorated, offering only 20 kilometers in a single charge. This not only disrupts my daily activities but also raises serious concerns about the product's quality.

Adding to my woes, the customer service from the showroom staff has been consistently subpar. Their conduct has been discourteous, and they have demonstrated a blatant disregard for customers. Despite my attempts to resolve the issue over the past 10 days, I have been met with false assurances and excuses.

Compounding the problem, my scooter has been languishing in the showroom for the specified duration, with the staff indicating the need for a spare battery. Shockingly, I have been informed that obtaining a replacement battery will take an inexplicably long two months. This implies that my vehicle will be rendered unusable for the next two months—an utterly unacceptable and intolerable situation.

In addition to enduring prolonged inconvenience, my attempts to communicate with the showroom owners have been fruitless, as they have consistently chosen to ignore my calls. Such unprofessional behavior not only reflects negatively on the brand but also signals a severe deficiency in their commitment to customer service.

Considering the gravity of the situation and the complete disregard for customer satisfaction, I am left with no choice but to seek your intervention and file a formal complaint against the [Company Name] Raipur showroom. This level of service not only tarnishes the reputation of the brand but also undermines the trust customers place in their products.

I implore you to investigate this matter thoroughly and take appropriate action to rectify the situation. My hope is that no other customer has to endure the distressing experience that I have faced.

I appreciate your prompt attention to this matter and look forward to a swift resolution through your esteemed Consumer Forum.

Yours sincerely,
Ratan Motwani