Hero Electric — hero flash

Dear Hero Electric,

I am bound to escalate to your team the issue I have been facing now - you sold me one of the worst bikes and duped my money.
I purchased a Hero Electric Flash Li-Ion scooty on April 30, 2023 from Gurudev Automobiles(571 Garia Main Road, Kolkata - 700084) and since then I have had nothing but agony. My happiness of buying a new vehicle only lasted for a month when the bike all of a sudden stopped ignition. On checking with the service centre, they confirmed that the battery has DIED completely and needs to be replaced. On asking how can a battery with 3 years warranty go bad in one months time I had no satisfactory answer from the service centre. It is the same service centre of Gurudev Automobiles.
After multiple chases with the service centre and waiting for another 4- 5 months I got my replacement battery. I was told initially that the normal TAT for battery replacement will be 10-15 days which turned out to be 5+ months. Reason for delay ? - Some internal issues at Ludhiana Factory, hence the delay . Are you serious???
So From November 2023, I started using the scooty again thinking the battery issues to be one of an unlucky event. But to my horror, in the 3 months o[censored]sing the bike I had stopped in between roads 2-3 times and would just deny an ignition, resulting in me having to manually drag it back home. From friday 05th April 2024, the battery had again stopped taking charge, when I checked the service centre they confirmed that this battery is also DEAD. Now, again the service centre says it will take 15 days for the replacement battery to come. TWO TIMES IN LESS THAN ONE YEAR !!!
It is only 11 months since I have bought this and I have basically used this vehicle for 6 months (5 months it was sitting in my parking lot waiting for a replacement battery to arrive). This vscooty has only given me trauma and stress. I am 100% sure that Hero Electric had sold me a faulty scooty and duped my 70000 rupees.

Thanks and Regards,
Debkumar Chakraborty.