Hero Electric — Hero NYK FAILS

Hi Hero Team,

Greetings of the day!!!

Happy Diwali to all!!!

Scenario:

I was a prior customer of Hero, using your product for more than 7 years. Still happy about the way of approach in service and their standards.

As an Indian, I'm very proud about using Make in India products and happy about Hero services like "Hero".

Last year I booked a bike, HERO electric NYK, at Nagapattinam, the same one referred by my friend.

So, we waited more than 4 months and purchased an E-vehicle with ready cash.

At first, I was so proud and comfortable using the same vehicle. I later found that it had minor and major defaults in that vehicle.

For small issues, I was only enrolled with Same Nagapattinam dealership with payment.

One bad day, I went with my family on my dream bike. It broke down due to a battery fault and then informed the dealer after so many follow ups. It was replaced.

They guaranteed that it would be fine there after.It worked for only 2 months. After that, it faced the same problem in the battery.

Nagapattinam dealer (Plug-in) asked to wait for some days for the replacement.

For the last three months, just asking frequently for an update on the replacement for the service, they always say it will take 7 more days every time.

This is a fine Diwali day. I can't even use my vehicle for more than 4 months, it was just kept as a scrab, where I was purchased from my hard-earned money(approx 1 lakhs).

I'm just very fedup and disappointed with the way of service and satisfaction on your Hero NYK.

I finally spoke to Mr.Manikandan(Regional Manager) today. He is asking for another 20 days' time to resolve the issue and he is not even ready to give his senior or complaint department mail ID.
Requirement:

1.Clarification of the delay in service and what are the steps that have been taken in my complaint.

2.When I can expect a permanent fix on my issue.

3.Required senior level and complaint mail id for the hero electric ltd.

4.Will the issue continue? Who do I need to contact further?

5.Can I get any help at Thiruthuraipoondi dealership 2km from my village?(From my native Nagapattinam 55km)

Details:

Registered Name:Rajeshwari N(registered in mother name)

Address:2/34 perumal kovil street, Adirengam. Kattimedu Post, Thiruthuraipoondi, Thiruvarur-614716

(Please contact me for further details if required Vivek Namachivayam, Mob:+91 [protected])

Registered No:TN 50 BZ 6625

I'm really irritated, frustrated and emotionally damaged due to the trusted brand destroying me.

Regards,
Vivek Namachivayam