Hero Electric — Hero Optima Battery Replacement

Address:	Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram 122015
Website:	heroelectric.in

One of my batteries for my Hero Optima CXer is not working for a very long time. Service Center checked and registered a claim for replacement battery on July 7, 2023. It has been over five months now but we are still waiting for the replacement.

Whenever we go to the service center they say that they are not getting the replaced batteries from the company stock. Service center always gets the same response from the company that the battery is out of stock.

Please look into this matter and help us getting our replacement battery from the company at the earliest.

DATE OF COMPLAIN : JULY 7, 2023
WARRANTY CLAIM NUMBER : B-0030
DEFECTED BATTERY NUMBER : HE5130TK22101578

I have attached the warranty claim form received from the service center for your reference.