Hero Electric — Hero optima HX. Battery is not charging

Suchcsumer01*

from Delhi, Delhi

Address:

Bangalore, Karnataka

I have purchased hero optima HX on 17 Nov 2020 from dearer: TANISHKA motors, ms palya, bangalore, Karnataka. My scooter run about 50 km and stopped suddenly. It has been told that it will run about 10 km after reserve ( 47 v) but not even 1 km it run and get stopped. After that I removed its battery and tried to change its battery is not charging. This is tha first time I m charging the battery. Now I m calling to showroom, they are saying we will but not responding properly. They claim 3 year warranty, they should replace the battery and give me. Why they r delaying, what should I do.

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Comments

Suchcsumer01*

from Delhi, Delhi

Problem is solved.
Battery is changing. When it is fully charged then only all lights including green will glow. I was thinking it will show charge for 25% by glowing one light and 50% by glowing 2 lights and so on..