Hero Electric — I am complaining about delaying in Battery unavailability since last 3 Month.

Monty321

from CUTTACK, Odisha

Nov 20, 2023

Address:

Bhubaneswar,Nayapali

We have purchased hero electric scooter on 27 Oct 2022 from Clean Energy Auto Solution E-Bike, BBSR-II, Plot-87/3241, Patrapada, Bhubaneswar, Khurda, Odisha-751019, but battery is not working properly regarding this I have already replaced but now the third times replaced on dt.[protected] . But still not received any confirmation from Company side. Regarding this I have several times tried to reach customer care but no response yet and I contact to showroom in this regarding but they are not giving proper answer now am very disturbing from Company side while during purchase time Company give warranty up to 3 year. We have following up with dealer since long time and according to Dealer part not yet supplied from company and they don't know it will take how many days to reach the battery to dealership.

Please take this matter seriously and do the necessary action immediately to solve the issue, otherwise will escalate the matter to next level.

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Hero Electric customer support has been notified about the posted complaint.

Nov 24, 2023

Updated by Monty321 Dear Hero Electrical Vehicles P Ltd.

PFA Necessary details are given below .Kindly look into the matter ASAP.

Customer Name:-Gopinath ojha
Contact Number:- [protected]
Address:- Gobabasta, phulnakhara, cuttack
Date of vehicle purchase:- 27 oct 2022
Purchased vehicle name:- Hero electric optima cxer
Dealership:- Clean Energy Auto Solution E-Bike, BBSR-II, Plot-87/3241, Patrapada, Bhubaneswar, Khurda, Odisha-751019,
Issue in Part:- Battery issue