Hero Electric — Issue with the electric scooter purchased on nov 12th

Hi all,

Let me start from the date I have purchased the product Hero Optima. Nov 12th 2021was the date i have purchased the product from you guys and on the third day itself i have raised a service complaint to your perungalathur branch service center regarding the kilometres range which I get and the promised kilometers as I was just getting like 20kms with full charge but was told that the scooter will gove a range of 70kms by karthikeyan who was the sales person who co-ordinated for my purchase and also electrical issues where there as Bike would be stopping inbetween and then have to start it again and go also had issues with display as it was completely struck.

Then the appropriate sales person said that will get all the issue resolved and gave hope to leave the bike to service center and halas it took around the clock till now and still the issues has not been resolved and till this date, my scooter used to be in the service center for atleast 5days each and every month and still will have the same issue. Display has been changed twice and still does not work and again battery replacement has been done thrice and still the same issue as I just get around 20kms for the whole charge and again service center says that battery is the issue and needs to be replaced. When approached ARUN who is the regional head of Hero for service, no response from him and when ever we tried to call ARUN regarding this issue he will never pick the call and answer nor the service center takes the responsibility of the issue and get it sorted says that all has been done and hero does not do anything to help them to resolve the issue with the scooter.

I have been trying to reach anyone who is actually the right person to help me on this issue and none of the person has taken the responsibility nor I do get any help from anyone.

When ever I ask for why this is happening they are blaming that hero does not give that this and all and also this is something which needs to be known to everyone.

Hence i will wait for the next 10days for an reply for this email and see if anyone from hero contacts me to help this else i will escalate this to legal way and make sure this is sorted out through judicial way and will make sure this IS WHAT HERO DOES TO THEIR CUSTOMERS.

I AM COMPLYING THIS EMAIL WITH UTMOST FRUSTRATION AND MENTAL DEPRESSION WHICH IS CAUSED BY HERO FOR NOT RESOLVING MY ISSUES FOR ABOUT AN YEAR.

THIS WILL BE MY LAST EMAIL AND REQUEST FOR HERO TO GET MY VECHICLE SORTED AND IF I DO NOT GET ANY KIND OF REPLY NOR RESPONSE I WILL ESCALATE AND WILL MAKE SURE EVERYONE KNOW THE TRUE COLOUR OF OWNING A HERO VECHICLE PAIN AND WHATS WILL BE OUTCOME AFTER PURCHASING A HERO VECHICLE.

Thanks,
Aldrin