Hero Electric — Manufacturing defects in the electric scooty

Address:

104 dilchand vihar, usha kiran lane, judges colony, saguna more

Dear Consumer Forum,

I am writing to bring to your attention the unethical and negligent behavior of Sumitra Motors, the dealership from whom I purchased a Hero Electric Photon HX scooty in Patna. I have been facing several manufacturing defects with the product since the beginning, which have not been resolved despite numerous complaints and reports to the dealership.

One of the major defects is that the charging port of the scooty is not functioning properly, which has caused a lot of inconvenience and trouble for me. Additionally, the slow and fast mode switch is inverse from its functioning, causing further confusion and frustration. Despite my repeated complaints, the dealership has failed to take any action to rectify the problem.

What is even more concerning is that the warranty period for my scooty has already expired, yet the problem still persists. This is a clear case of exploitation and negligence on the part of Sumitra Motors, which has left me completely dissatisfied with their services.

I would like to lodge a formal complaint against Sumitra Motors and request your urgent intervention in resolving this matter. I demand that the defective charging port and the slow and fast mode switch be immediately repaired or replaced, and appropriate compensation be provided to me for the inconvenience caused.

I hope that you will take prompt action on my complaint and ensure that justice is served.

Sincerely,
Shubham Saurav