Hero Electric — Motor replacement

Address:

Ajay motors , radhika complex medical collage road gorakhpur

I have issue in my motor and i have complained and file a claim as my vehicle is under warranty. i have filled claim in June but now august came but there is no response from service centre as well as agency even not with hero electric support team.
does it take 2-3 month to replace a single motor? .I would like to know why there was so much in delay in dispatching the warranty parts.
kindly look into that matter, consumer is disappointed by hero after sales support.
your swift response will be highly appreciated on subject matter .