Hero Electric — Motor replacement in warranty

Address:Lakulish motor vadodara

Sir/Mam
O

There is a motor issue in my scooty . I have handover my scooty to lakulish motor vadodara Gujarat for repair on 10 th July .He told me that scooty will repair on 15 th July...but after many calls he has not repaired my ...Due to non ability of my scooty I have suffered too much...I have called to customer care approximately 1000 times ..but I didn't get reply ...suddenly one day customer care received my call and promise that within one week scooty will repair..but already after talking to customer care 15 days had gone..but scooty not repair ..

On 29 Aug 23 Lakulish motor person told that motor is unserviseable and it will go into warranty

But they told there is shortage of motor in company ..

Sir I request you to please provide motor to showroom for early repair and provide motor so that my scooty will get repair soon.

My vehicle number is - KA04KJ1851

Detail which you have ask from me on 4th Sept are given below

Customer Name:- HARSH KAPASIA

Contact Number:- [protected]

Address:- SMQ-287/1 AIR FORCE STATION DARJIPURA VADODARA

Date of vehicle purchase:- 01 JUN 23

Purchased vehicle name:-HERO ELECTRICAL OPTIMA CX SINGLE BATTERY

Dealership:- Tanishka motor Vidyaranpura Bengaluru... But presently I have given scooty for repair to Lakulish MOTOR SUBHANPURA VADODARA GUJARAT as I am Defense personnel and get posted out from bengaluru to Vadodara.

Issue in Part:-DONT KNOW

Claim number- Vor3000172

Copy of RC is attached herewith for your reference
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Hero Electric customer support has been notified about the posted complaint.
Sep 11, 2023
Updated by Harsh kapasia
I am very harrashed due to non availability of my scooty since two month ..plz provide motor OF Claim number- Vor3000172
I want my scooty should repair within 10 days
Otherwise I will do case against company for mentally harrashement
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