Hero Electric — New Electric Scooty Facing issue

Respected All,

Naveen Munjal, Sohinder Singh, Vijay Munjal, Gaurav Munjal, Naveen Munjal, Vishal Ramesh Ootam, Vandana Munjal, Pankaj Gupta and Sridhar Venkiteswaran.

This is being inform you that I (NALIN KUMAR) purchased an electric Scooty dated "20-Aug-23" from DWARKA MOTORS" Plot No-2, D-BLOCK, NISHANT PARK, OLD PALAM ROAD, KAKROLA, SECTOR-15, DWARKA, NEW DELHI-110078.

I purchase thru myself credit card & I converted into EMI & I am paying INR3800/- each month, could you suggest how I suffered due to bad products sold in the market.

After 15 Days found problem in Lock & intimated to showroom regarding lock he said lock is not available & given timeline & I reached at showroom dated "07-Oct-23" and showroom kept vehicle & given time for 02 days, after that i arrived at showroom but not work is done & broken other parts by showroom guys.

Still now my vehicle is laying in the showroom last "41" days & regularly followed by myself & they give time to time & said parts is not available at Hero & take more time.

I am asking to Hero Motors Can you suggest without parts availability in market & why the launch model in market, really its a big issue & toll free number is also not reachable[protected]

Also i called to Delhi police logged an complaint against showroom dated "06-Nov-23" and after showroom taken 01 week time for complete & handed over to customer, but always false commitment by Showroom owner & Reception Gusys..

I have completely proof with recoded call owner of Showroom & receptionist always saying false.

Attached the Tax Invoice & delhi police complaint by myself, again i request to Delhi police Kindly write a complaint of "HARASSMENT" & forward to concern team after that i will take help from legal against action Showroom, because i paid money to showroom & I should refund money with interest because lot of follow up with Owner & showroom.

Now i want by all respected, kindly look into this matter & give me solution as highly appreciated,

If no any action by Delhi police against Showroom, after that I will reach showroom with my whole family member & I will take action against & share & forward to Media, Facebook, Instagram, online channel etc. because my money is wastage & my money is important for me as I am earning too much hard work.

If any query kindly reach at me- [protected] (PANKAJ KUMAR) elder brother of Nalin Kumar

Showroom Owner Contact No [protected]
Showroom Reception Contact No [protected]