Hero Electric — Optima New Vehicle Battery Useless

KarthikeyanNatarajan

from chennai, Tamil Nadu

Mar 15, 2024

Address: Chennai, Pallikaranai

Both of my bike battery was faulty and i had given it to the showroom i purchased, The bike was under warranty, as was the battery as well. Its been more than 3 month now but still, the showroom says no response from hero company. No one seems responsible after taking money from customer. I bought the vehicle from Hero electric showroom pallikaranai chennai. The people who were responsible for battery replacement were Vardhini Two Wheelers,
s.[protected]@heroeco.com,
thamil.[protected]@heroeco.com,
haridas.[protected]@heroeco.com,
Now tell me what should i do with the useless vehicle? Can you refund my money so that i can buy a good vehicle from some other good company?

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Hero Electric customer support has been notified about the posted complaint.

Mar 15, 2024

Updated by KarthikeyanNatarajan Showroom people told that they got the approval for battery replacement, but no progress of sending the new battery from hero company.

Mar 15, 2024

Updated by KarthikeyanNatarajan TFR_B0194_02_2024
TFR_B0193_02_2024

I want both my batteries immediately, If the hero team cannot do anything on this, then the vehicle is useless for me, at least your team can take it as a showroom toy.