Hero Electric — Quote for Lithium battery

I had called Tusha motors for enquiry on my new lithium batteries for my hero electric flash scooter.Lady by name rekha is very arugent and harsh .she is not providing any information about my query.I was told if you you pay me the told amount we will come and replace the new battery.we will not share any specifications on the battery and what kind of work is done.she is talking as if she is doing any charity to me.i need a solution on this I didn't expect this kind of service after sales.