Hero Electric — Replacement of charger for last three months

Address:

SAMBA

Dear Hero Electric Customer Service,

I hope this email finds you well. I am writing to express my concern regarding the charger for my Hero Electric vehicle, which has not been functioning properly for the past four months. My vehicle's charger has become unreliable, and it has been causing significant inconvenience for me.

Vehicle Information:
- Model: PHOTON LP
- Vehicle Serial Number: MEPHELP0003AL547
- Date of Purchase: 28/03/2022
- Reg. No : JK21H 4070
Issue Description:
For the last four months, I have been experiencing charging problems with the provided charger. The charger frequently fails to charge my vehicle, resulting in delays and disruptions to my daily routine. I have attempted various troubleshooting steps, but the problem persists.

I have reached out to your GUPTA AUTO WORKS JAMMU (Email 180010.gup.[protected]@gmail.com) previously regarding this issue, but unfortunately, the problem remains unresolved. Given the extended duration of this issue, I kindly request that you replace the charger as soon as possible to ensure the reliable operation of my Hero Electric vehicle.I want to tell you that i am now fed up with going to your hero electric gupta auto works and smart bikes swankha more.

I understand that equipment can sometimes experience technical difficulties, but I believe that four months is a considerable amount of time to go without a functioning charger. I trust that Hero Electric values its customers and their satisfaction and will promptly address this issue.

Please let me know the steps I need to follow to facilitate the charger replacement process. I am available at [[protected], [protected]] to provide any additional information or assistance required to expedite this matter.

I appreciate your attention to this issue and look forward to a swift resolution. Thank you for your assistance.

Sincerely,
KP SINGH
[protected]