Hero Electric — Service and quality is very poor

Address:

Renault service center near new busstand Raipur Road Bilaspur 495001

Dear sir,

I'm very dissatisfied to your service team. After purchasing of vehicle we observed a lot of issue in this vehicle in 2 months just like
1. low beam headlight not work
2. Also low beam headlight goes upper direction
3. front Rhs shocker leakage.
4.Dicky proper not work
5. Reverse & walking switch not work proper
All problems are manufacturing issue no any external damages.
After than we sending the vehicle in first servicing on 09/02/2023 and complaint the all issue, but only 2 issues are resolved by replacing (headlight bulb & Reverse switch) and both payment paid by me, dealer said that headlight not cover in warranty and switches covered but after approval we gave in warranty, than we said claim it and after approval we confirmed me but till now no any update.

service day dealer said that shocker oil seal part not available at dealer. After arriving the part we replaced under warranty, but today i called and confirm the status of parts than he said that till date parts not available and its not covered in warranty.

kindly look into matter resolve this issue as soon as possible.

Vehicle No:-CG10BL2172

Regards
Kumar Aditya
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