Hero Electric — Vehicle is with Dealer for almost 35 days and he is not reachable

Address:

72, Raghunath Puri, Kalwar Rd, opp. HP Petrol Pump, Jhotwara, Jaipur, Rajasthan 302012

Hi, I am the owner of the Hero Electric scooter Flash and have been using it for the last 12 months. It worked well initially but started giving battery issues with in a year after the purchase.

We have connected with Dealer couple of times in the past and got it fixed. Not sure what was the real problem but upon checking we were told there were some wiring issues and have been fixed.

But this problem continued and after every couple of days scooter started giving major problem and used to stop right on the middle of road with no warning signs of battery draining.

We have explained this to the dealer couple of times but dealer could not find the root cause. Upon asking by us, dealer agreed to keep the vehicle with him for a longer period so it can ridden enough to recreate the real problem.

Later upon visiting them, one of the service men confirmed that he rode the scooter and he could recreate the issue and explained that this battery is malfunctioning and after a little riding for few KMs, power of batter just freezes and it stops working.

On 19th August we handed over the scooter to the dealer and dealer agreed to raise this with HERO electric with the assurance that batter will be replaced in 2 weeks of time. it has been almost a month now but we have no updates from the dealer. He hardly opens his shop and phone is hardly switched on.

when we call service man, they simply say we do not know much about it and route us back to the shop owner.

We called HERO electric support number numerous times but it is never answered.

Through this email, we are kindly requesting you to look into this matter on urgent basis and provide a resolution.

Thanks