Hero Electric — Warranty and services

Address:

Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram, Haryana. 122015

The complaint is regarding the dealer ( R. S. Sales. Faridabad) and Hero Electric.
My vehicle (Hero NYX HX) display got an ECU error on 12 August 2023 and I submitted it to dealer service on the same date. They took 6 days to check why the error was coming. And the complaint was made on 18 August 2023.
I have been updated that your motor is not working properly and will changed under warranty. It will take 60 days to get it replaced.
I asked the dealer if the process would take such a long time and how I was going to manage my daily travel. As his reply was for further I may contact to company toll-free number.
I contacted to company and they also replied Sir it will take 45 to 60 days.

And after some days the controller complaint has been made by dealer as it will also changed under warranty.

I tried contacting Hero electric official as follows:
1. Naveen Munjal
2. Sohinder Gill
3. Sanjeev Sharma
4. Jaspal Singh
5. Saurabh Bohra

But they didn't reply to my email.

I am having a daily loss of 500 rupees but still no positive response from the Hero Electric team.

I have been sending daily reminders on those emails but no positive response. Please help me out with this situation.

Complaint number is VOR3001805 and VOR3001841