Hero Electric — Warranty charger not received from 9 months onwards

Iam purchased hero electric vehicle Bacon
From anchor motors. On January 1st 2023.
My charger is not working submit for warranty Still, now, I'm not received the charger. It's completed on 9 months, but but I'm not received a warranty. Charger, they're not responding for this case. I'm contacted service center. They are also not given the proper response. Till 9 months, I'm phasing a lot of issues.
info.[protected]@heroeco.com
HELPLINE NO[protected]
CLAIM PTP30001310
CUSTOMER NAME VAJRALA VEENA VANI
CHASSIS MEPHEHPSB11AL8112
CHARGER NO HE4806KE[protected]
DATE OF SALE 10-Jan-23