Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2922
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3277
down
790

Phone:
Phone:
up
1604
down
401

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2922
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (482)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — boggling problem in both (front & rear wheels)

 Kewal tamrakar on Apr 9, 2019
There is boggling problem in my passion pro 110 cc bike.
I complained since 5 months ago but there is no proper solution by the dealer.
Then I also meet to dealer of wheels but he not able to change the both the wheels he said that he's able to change only one wheel.
now till date there are 3 servicing are completed.but still I suffering from same problem.
Description:-
Bike - passion pro 110cc
Dealer - Indian sales corporations, power house GE road bhilai 490011
phone no. +[protected]/4033472/4040475
Email: [email protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — splendor ismart 110 speed & pickup problem

 kumardharmendra on Apr 9, 2019
My splendor ismart 110 cc bike pick up is not good when i change its self starter which is not working properly. After change this part my bike speed & pick up has been down and automatically slow-fast when running on road with accurate speed 40 to 60 km/h. I have service in hero service center chapra (Saran) about four time with this complane but no any solution provided by service engg. At workshop.
So, please i request u to check my problem and shot out them....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — irresponsible authorised service center and rude behaviour with customers

 harish sidhardh on Apr 9, 2019
Dear sir, i’m harish from anthagiri village, visakhapatnam district. I went to nearest hero service center skota for my activa 5g scooty 1st servicing. Here the staff is less and they are giving answers by rude manner.. I’m really not satisfied with your service center.. The technical people are worest and please kindly change the staff here.. Here most of the people are illiterate if u have any chance just visit this service center you will definitely know what is happening in your authorised service center.. We have trust in your company.. Please take action on this service center thanku...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service charge of bike

 shambhoo nath mishra on Apr 9, 2019
1. I wanted to purchase a bike of a best branded company and after all i trusted in hero and a passion pro 100 cc has been purchased from delhi and facing the following problems :-
(A) firstly there is no tubeless tyres fitted in the bike and due to defective tyre i expended rs 2000/- for replacing its tube four times. Without struck any things in rear wheel, tube fitted has been torn. Finally the tyre has been changed and purchased new one tube less tyre on my own expenses.

(B) secondly authorised service dealer of hero bike in near of me is aman motors, e-2, samrat gali,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against showroom for inappropriate behaviour

 Niketan Kharat on Apr 8, 2019
Hello,
This is ritesh salve from daund. Tal. Daund. This is in regards to the showroom (Arihant showroom), i submitted my hero duet for wheel sound related work and its been over 1 week and still they have not started with the bike work yet and the concerned showroom person gives very rude, ignorant and dashing answers whenever i try to reach out to them regarding bike work completion status. I am very very unhappy and dissatisfied with the hero brand for such kind of repect given to customers. Kindly take appropriate action for the same as earliest and hand over my bike back again....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bad experience and want resolution (company fault )

 Vipin Dhanker on Apr 8, 2019
Hi sir,
I am parveen kumar owner of bike passion xpro vehicle no -DL5SAW9042 .
I had visit so many time to karawal nagar service center regarding to complain with my bike after servicing .as i fell there was sound in my bike from back tyre and chain, my lock key and petrol key was stuck and my horn button not working properly but when ever i talk to center manager named ( Manish kumar ), he did not give me any resolution and said i have to visit next time for the same due to some manpower issue .and regarding same when i go there than the same excuse provided by manager to me .so...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service issue

 sudip kumar mahato on Apr 7, 2019
I have visited at barakar hero service centre while visiting the service centre employee ask that what happen i told him that i came for my first servicing he ask that from where you purchase the bike i told that from avik motor he didn't ask anything just he replied that it will take time again i ask him how many time he say's that first we have 3 or 4 bike (Barakar hero showroom) thats it after that he was looking that very busy but he was not busy. When i can buy bike from any dealer but why i can't take service from any dealer is there any rules and regulation that from where i purchase bike...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike services

 anil kushwaha 123 on Apr 7, 2019
I complain against manish motors koraon allahabad.
They not services my bike properly they are make fool to people. My bike no is up70 dw1950 (I smart 110) has some engine problem but and the promise to repair in 1week but they not repair my bike. It has 1 month of time but they are not taking responsibility of engine of bike.
It is not only my problem but all the people who services bike in manish motor garage faces same problem. I request you for solve the problem very soon....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — level of free service and staff behaviour

 Rajkumar Tanwar on Apr 7, 2019
Dear service quality team,
Hearing motorcorp,

I have given my bike to sukumar motors chomu jaipur for 3rd free service. They have given me time of 2 o'clock to collect the bike. At 2 pm niwas on way to collect my bike. I got the call from staff that we are closing the service center and you have to reach at in 2 min otherwise we close the showroom and will deliver the bike on tomorrow. I said him that i am on the way that i am coming.
After 2 min i got the call and the service center person said to me we are closing the center. I went there and i collect my bike. The...
Complaint comments  Read comments [1]Complaint category Employees

Hero Motocorp — executive behavior very bad

 Gaur Sandeep Singh on Apr 7, 2019
Today sunday, i visited at hero service center noida sector 58 sigla hero for servicing, i have already, hero joyride card for last service, hero execitive offring me for 1200 hunderd, my service cost is total around 2600, and he says if you renewed your card you save 400 hundred i say ok
Then says your bill is 2600-400= 2200+1200= 3400

Then where job card complete
Elective asking for mobile number, i told i dont know then he give me job card and after 20 min asking for rc
I gave,

Then he says me estimate for 4000
Then i cancel hero joy...
Complaint comments  Read comments [2]Complaint category Employees

Hero Motocorp — not handover in 7 days

 Suniljj on Apr 7, 2019
Dear sir/madam,
This is to inform you that i have submitted my extreme bike on 1 april 2019 in hero service centre, dogra varanasi, because of bike not start properly, but in 7 days they cannot identify the problem, mechanic told me there is a problem in cdi, after adjustment of new adi bike not started, than he told me there is a problem in wire, after changing there is no response, can you told me how i have find my bike in proper condition, they has not handover my bike, so plz consider it as soon as possible.

Sunil jaiswal
Up65 3026...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — worst service and staff rude behaviour.

 George kattupalli on Apr 7, 2019
I have given my hero glamour 125cc vehicle for service around 12.30hrs. The staff ride the vehicle and noted the remarks. I said only one problem of key on buzzer sound. After that they washed the vehicle with water and put it on workshop floor at 13.00hrs. After that they went for lunch from 13.00hrs to 14.00hrs. After handing over vehicle i went into customer lounge. Due illness i went into sleep from lunch hour. When i waked up at 14.20hrs they fit the vehicle for delivery and put aside and did not inform me. At first they given expected delivery time at 16.30hrs. After seeing all these i went...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complain of my new bike

 Mayank Khurana on Apr 6, 2019
Dear sir i have purchased a new from aslif choudry (Rana motors suraj park rohini delhi) on 23/8/2018 and its run starting to know around 4 thousand kilometres in this bike a big problem now they run 3 to 4 kilometres in one time after 4 kilometres its switch off and can't start again. I contact to service dealer and purchase dealer they are not responed good. I want change my vehicle from company....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service not happen and air filter and carboater not done past 4 service

 Nandeesh P on Apr 5, 2019
Dear hero team,
This is nandeesh p my vehicle number ka51hd6305 mob no [protected] service center nidhi motors bommanahalli and past 4 service gave nidhi motors but single not clean the air filter and carobater 2 more time inform to your sales person but no use not doing properly service worst nidhi motors worst person for nidhi team and people....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against narsimha reddy motors employ

 vvreddy6 on Apr 4, 2019
I given AMC servicing they given timing 6.30 PM and I put phone request @3:00 to give bike at 5 PM .I reported to the company at 5:30 he said to wait until at 6:30 my request is not accepted .I sit at his chamber he said that sit at customer launge but I said if I sit here so that they can complete my bike with in time but the company person said that you can sit near bike servicing point also he insulted me.I given complaint to manager he didn't take any action on him .I asked manager to give complaint book he said that we are not maintaing that book .you can give complaint on line .So please take...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — poor service and damage of parts during servicing.

 Pankajhere on Apr 4, 2019
I had my hero mastro scooty serviced on 05 aug 2018 in service centre at plot no 3, block a, industrial area, bawana, new delhi. The quality of service was very poor and the behavior of employees were pathetic. They damaged some of the parts while servicing for which i logged complaint with service manager mr naveen. He ensured to get it replaced soon. Thereafter, i visited many time but they always replied that the said part is unavailable and will get it soon. Till date, my complaint had not been resolved.

Being a defense personal, i any how manage my time to visit the service centre...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rc document issue

 sureshsuiwal on Apr 4, 2019
Dear sir

My complain is that when i purchase this bike i provide my document copy whenever they mistake in my name in rc and insurance policy and billing copy.
My name is suresh kumar mali whenever in rc, insurance policy and billig they mistake my name suresh chand mali
I talk them several time they did not correct this. I complaint on toll free number my compalint number is[protected].
When i talk to customer care they reply me that your complain is rejected due to not provide right document whenever i provide right document. I will try three time to reopen...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — on periodical service of hero motorcycle with payment of service charges

 PRADEEP NANDA on Apr 2, 2019
Sir,

I have a hero extreme sports bike and use to do the periodical paid service at the dealer's point.
I am not satisfied with the paid service rendered to me by the dealer. So i have few questions and complaints against akash motors, bargarh

1. What is the paid service charges fixed by the company for motorcycle?
2. Service of akash motors (Hero motors dealer) is not up to satisfaction of the customers.
3. Problems are not carried out at the time of paid service.
4. I feel that, the dealer is charging more on paid service, lubricant charges...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion xpro self kit

 Tushar Churiwala on Mar 31, 2019
I had purchased a new bike 3 months ago and i faced problem by the self.. It's very noisy and not working... Once the self kit has been changed by the dealer and then again i am facing problem... With the self.. So i request you please repair it or replace my bike as soon as possible or i will take another step. I bought the bike from chandni motors kandra dhanbad...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp — jhilmil service center serviced 3 time for neutral light but after 1 month again now it's not working

 Gauravjai19 on Mar 31, 2019
Hi,

Again i'm here for your kind attention towards my problem which i'm facing since a long time.

It's around only a month to serviced, now again my neural light is not working and bike have abnormal sound for which i already paid 3 times to himgiri service centre at jhilmil despite my bike is in warranty.
That charged in terms of packings and all and also they took 4-5 days to correct this.
I'm paying and also suffering... It's gone 3 time and now again neutral light is not working... For what i'm paying himgiri... M har bar bike service ke liye lau...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

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