Hero MotoCorp Complaints & Reviews

Maine apke yaha se bike purchase ki hai aur waha par koi sunwai nai hai sir apse request hai ki meri sunwai jald ho kyunki jab se bike maine li hai tab se itni dikat ayi hai ki kisi aur bike mai nai aayi hai

I have purchased Engine oil on the website https://eshop.heromotocorp.com/ via my credit card. 2 days after the status was cancelled shown, due to out of stock. For now more than 10 days over, my amount still not refunded by the company side. I called to customer support number, not connected to anyone support team for long time calling. And also no support or response received from customer support email ID eshop.[protected]@heromotocorp.com...

Dear Sir/Madam,
I am sorry for writing this mail you that, hero motocorp will be missing his customers very soon, day by day you are becoming worst in services, you need remember one thing without proper services sales won’t improve, from past one year this is my 3rd mail because of your worst service and this time worst thing happened to me in my life after giving a good bike for service after service you have made it in worst condition,

Complain on below mention service center
(SAI BIKES 48, 1st Main Road, Gokula 1st Stage, Mathikere, Yeswanthpur, Bengaluru, Karnataka 560054)

I gave my bike for service (KA04 HE 4833) on 15TH September 2022 morning, while living for services I had informed to your technician to service my bike and I explained all my issues I was facing Issue and frankly there nothing major.

1) Front disk was very hard and was difficulty to apply breaks and whenever I apply breaks my bike used to get skid (minor Issue) and informed him that front master cylinder was a new and I had fixed recently.
2) Chain Sound.
3) Horn Issue
4) Con Set adjustment
It returned back from my office to home and I could not visit the service center and next day morning I had gone to take delivery and for shocking still my bike was at the parking and not serviced and they requested we will delivery by EOD and I came in the evening it was around 6:30 and they inform we will be closing the workshop, so I took the bike delivery at 6:30 in the evening (invoice no 11535CI22V7541) Invoice Date[protected]:33:36 and bill amount was 328/-.

It was closing time so did not take a test ride and took the bike back home (half a km from home) after service while going back home I felt that there was more issue in my front break because it was just a km from home I did not take the bike outside on that day. Coming to the point the worst thing happened to in my life, the very next day I wanted to visit to my wife home and it was 18km from my home and I wanted to give medicine to kid and started my ride from my home, just 3 km from my home I came to know that my front breaks became more worst and the break was not applying properly but my speed was limit to 35 to 40 because I came to know that breaks were not serviced properly but all of sudden the worst thing happen to me in my life all of sudden the front disk got locked and my bike got skid and I fell in front of BMTC bus (just 2 feet back) Thank God I fell in left side when the break got locked and I Injured my left hand badly. (Images attached) and bike was not moving because of the front tire was locked by the breaks and my hand was bleeding. And immediately I called up to the service center and informed the situation and I scolded them very badly, who is responsibly if anything would had happened to me and immediately I called a local mechanic and he informed that they haven’t serviced it properly and the breaks have been totally jammed and because of this front bearings were also jammed and mechanic informed because of improper services it is difficult to move and it may take more than a day and I informed them I will take back to the service and mechanic informed I will dismantle the front breaks and then the bike will be free. Then after dismantling the breaks I came back to service center without visiting my wife home because of this worst situation. I directly visited the service center even though I was injured. I shouted at them what bloody service have you done to my bike whatever is happened to me it’s all because of your carless service and I kept quite went back to take the treatment. Again I informed them please service my bike properly and take all the responsibility and because of you (service center) I meet with an accident (bike fell to left side) and brake caliper, master cylinder (brand new) and silence cover (brand new one) all were damaged and I informed them and requested them please service the vehicle properly and delivery to me, So again I came back to the service center on 19th Monday they informed the damaged and I informed them to give a estimation of damage on same day and the timing was around 10 am in the morning and I informed them please submit the estimation by 1 to 3 PM today, but trust me they took four days to submit the estimation bill and they submitted on 22nd Thursday and I informed and to fix the break they took four days, they installed new master cylinder I asked it was brand new and was fixed in previous service in Max Motors how can it be damage and daily I was following them and I again they informed on Monday 26th Sep that we are not able to fix the break as we are trying it from past 4 days, I was totally stock and they informed me we are taking the bike to the main service center and we will deliver the bike by EOD and on the same day I got a called and they informed me that bike was ready and when I visited to showroom there was more shock to me that they gave a bill of 3700, ok regarding bill we will come back, when I inspected my bike they had installed master cylinder which is was not related to my bike and the wires were hanging I asked why the break of new cylinder kit is like this break light is not working and they informed me we have replaced a new master cylinder which was new related to my model and it’s a model xtreme and because there was no stock of the old bike, how could this happen and coming to the bill why I need to pay, because damages had happened because of service center and this is how your service center works, is this what you have trained your technician and at last I left the bike and came back to home and informed them if this is the service you do why customer need to take the burden, At last I informed that bike should be ready within a day with all perfect fitting and I am not going to a single penny because I gave for a normal service and you service center has damaged my vehicle, So why I need to pay the money and came back home it’s all most a day has been completed but none of them as called me, is what follow up means, none of the Hero Services Center has giving a proper service from past 2 years, lack of knowledge of the service, no senior technician, no proper inspection, no calls after servicing and Now I am going to register a complain and will taken an action within next 1 day If I won’t a get a proper solution.

PLEASE DO THE CHECK THE IMAGES
BEFORE ACCIDENT SERVICE BILL IMAGE/ACCIDDENT IMAGE/INJURE IMAGES/AFTER ACCIDENT SERCIVE IMAGE.

Regards,
Bhakta Vatsala
[protected]

I (Akash Chopra), just bought a new xtreme 160R on 04/09/2022 from JMD MOTORS, BUDH VIHAR, Delhi . with in a week my bike start making problem while starting after so many attempts it starts . I complained the same to JMD Motors and they offered me to get it checked and i dropped my vehicle to get it reapiredon 13/09/2022, after 2 days i got a call from agency that they have changed my bike fuel pump bcoz it was not working and my bike is ok now. After 2 days again my bike starts getting same problem while starting and finally it was again break down on 23/09/2022 and again now the dealer is saying that my bike's fuel pump is not working and they don't have in stock the new one. My bike is again standing in ESS AAY Agencies from 23rd and i am really getting disturbed by again and again going with same complaint. Now i have to commute through public transport on daily basis which is also very disappointing for me.
My bike registration no. is DL 11M 8944, my mail id [protected]@gmail.com and my contact no. is [protected]

My expectations from Hero Group is to please do the urgent help and prove the services offered whie purchasng this product.

Dear Sir, I have purchase Hero Motorcyle (Glamour) BR01FG-2653.

After 5-6 months, batter not work properly.

After so many reminder, showroom person not take up the matter.

श्रीमान जी, मै कल दिनांक 23 सित. को सुबह 9:15 बजे बीकानेर के करन ऑटो मोबाइल हीरो सर्विस सेंटर में बाइक की सर्विस के लिए गया था | मै कोविद से पूर्व यही पर लगातार बाइक की सर्विस करवाता था | फरवरी 2020 के बाद अब बहुत उम्मीद से गया था | इस बीच एक सर्विस बाहर से करवाई थी | जिस स्थान पर जॉब कार्ड बनता है उस स्थान पर मै बाइक लगाई | एक कर्मचारी ने बिना मेरे से कुछ पूछे बाइक को पूरा रेस दिया फिर कहने लगा कि सिर्फ इंजन आयल बदलवाने से कोई फायदा नहीं है | इंजन का काम करना पड़ेगा | इस बाइक को मै अकेला व्यक्ति चलाता हूँ, 2007 का माडल है अभी तक कोई दिक्कत नहीं है | जिस वाहन में 18 माह से इंजन आयल नहीं बदला वो एकदम से फुल रेस में थोडा बहुत स्मोक दे सकती है | यहाँ का स्टाफ ग्राहक को गुमराह करते है | पहले भी कई बार व्हील, चैन, इंजन इत्यादि को लेकर अतिरिक्त काम का बहाना करते थे |जिससे की कंपनी का काम बढे | बिना कुछ काम किये या ग्राहक से पूछे बिना सीधे इंजन का काम की बात करना, सही बात है क्या ? वहा मौजूद समस्त स्टाफ मुझसे बहस करने लगे | मै बिना सर्विस के पास बनवाकर वापिस आ गया | स्टाफ का ये तरीका बिलकुल गलत है | ग्राहक को भगाना है तो मना कर दो नहीं जायेंगे | बात को सँभालने के लिए कोई भी जिम्मेवार व्यक्ति मौजूद नहीं था |

I am having starting problem in new model Glamour fi since last 2 months, I have went to service station also 4 times, but even they are also unable to find & solve the problem

I drive on highways and sometime at night, it stops suddenly and doesn't start there after, it has become a headache for me, I would never buy any bike from this company I request the company to please replace my bike with a new one

My self, Prashant Korishettar(mobile number [protected]), i purchaged Glamour xtec bike in january 26, 2022 in Bahaddur desai hero motors haveri. The bike has battery problem, it does not taking self start. I approached them meny times. The battery has warrenty and i returned it to get new battery since from one week ago . Still not they did not gave new battery. Its a verse service and negligence by Bahaddur desai motors towards customers....

5000km pe clutch wire damaged ho gya, clutch wire ki setting properly nhi hone se mujhe bike ka review zero hain, please my claims send to my phone pe account
[protected]

In this regards it is submitted that i visit the kadyan hero on dt 17.09.2022 at 3.:00 pm situated in sewah panipat for taking my splender bike insurence policy. but after waithing 30 to 45 min. a female employee deal me about insurence. after conversastion with employee she not given me full detail about insurence. she unknown about what is IDV, what is NCB, First passenger amount covered in insurence etc. After that i have asked the some detail about insurence to another employee of Bindra sir. But he is not interested to given me detail about insurence. After that 1 hour am given all details & my bike & ph no. to both employee for telephonically detail given me about this but no one call me till tim. After thet i called on mob no [protected] on dt 23.09.22 at 111:43 Am & talk with lady employee. but she is again not intrested to given detail me & deny my query & misbhave type answer given to me. so i have requested to kindly renew my policy as soon as possile without any delay then i have pay my bill.

I purchased hero hf delux bike on 8-9-2022 .
Dealer not agree to register my vehicle.
Chassis number: MBLHAW106N5H07358
Engine number: HA11EXN5H52281
Show Room Name: Manya Motors & Service Center
Nalasopara 401209

My contact number Sunil Dsouza
Mobile Number: [protected]

I sent mail to [protected]@heromotocorp.com many times but no response from them. Their customer care number[protected] not working.

Mahoday, maine kuchh din purv galomour xtec bike ma bhagbti agency, biroul, darbhanga, bihar se liya hi.bike lene ke samay se hi esme i3s kam nahi kar rahe ha, ev engine se bhi khat khat ev tej aavaj aa rha hai, eski jankari agency ko kee bar di gayi kee din agency pr bulaya bhi gya kintu abhi tak es samshya/kharabi ka nidan nahi ho paya hai.chuki yah samshya bike lene ke samay se hi hai, eska nidan shigr kiya jay... My name -Gopal ki. Mishra. My r fone n.-[protected]

Me Karib 12 baje service center gaya aur Maine bola service Karan hai Mera extend free service card hai par service center walon ne mana kar diya hame company iske paisa nahi deti janha se aapne extend service karawo me to chok gya hero ka service card Bana rakha fir bhi mana kar rhen men 12 se Lekar 5 sham ho gya me idhar udhar fon karke Karen Preshan ho gya kisi ne koi help nahi kiya, baat hua bhi to Kal ke liye ho gya Mera din bhar Kharab ho gya.maine bahut request ki Mera aaj hi kar do par koi nahi suna hero department walon ko fon Karen to kanhe ki aaapne to abhi call Kiya abhi kaise Kara dun par Maine bola 5 grante se service center se Baitha wo kuchh nahi, hero department walon ki to authorized service center sunte hi nahi Jaise Lagata hai ki hero ke Malik ban Gaye hai .par last me thak Har ke the grand plaza hero ke head office gaya unhone kaha ko Kal kar payenege Mera Pura din brabad hua wo kisi ko nahi dikhai diya, aur Dusri chij engine ka internal part change hua shafat uska bhi paisa liya gaya, kriya pa mericmadad karen

I'm facing the same issue with my Xpulse 200.
I bought it in 13 April, 22 and the issue I faced on 20 sep, 22. Exactly 5 months.

Bike KO washing powder k sath saaf krr rhe nab #nirma bcho KO dae rhe bike wash krne aor bike andar bahr krne k liye

Using their own agency stickers on accessories

Dear Sir / Mam
Mera Name Mohd Ilyas Ahmad hai maine 16/07/2020 me ek bike Super Splender Purchase kiya tha jabse lekar aaj tak is bike ke issue se mai pareshan hnu mai jab bhi complain karta hnu jab mujhe agency se call aati hai sir aapki complain hai bike leke aa jaiye mere location se agency 60Km ki duri per hai mai kafi baar ja chuka hnu lekin wanha se service karke or check karke bhej diya jata hai ki issue resolve ho chuki hai but wapas aane ke 2 -3 dino ke baat fir se problem aane lagti hai aapse nivedan hai ki is bike ko lekar jo value ho provide kara ke hame dusri bike dila dijiye ya fir is bike ko aap hi rakh lijiye mai dusri bike purchase kar lete hnu.
Is bike ki wajan se mai bahot pareshan ho chuka hnu mai iske piche apna time or money dono waste bahot kiya hai So please resolve my problem.

Sir,
1 & 1/२ month later I have visited to your service centre lohia motors ujjain, but service provided at their was worst experience, they have just charge around ₹ 4500 for different parts change but after 1 month I have still facing problem in bike hero meastro125. Now when visited to resolve the problem they just charge ₹450 for routine service the parts require are not available at centre, and also they just do third class service body parts not fix well photo attched.
I am dissattisfied and shame to be part of hero family.

Glamour fi bike a big issue of starting, i go kanha motor service centre civil lines prayagraj for booking complain of bike starting issue, staff not attend me and say return without solve my problem.Miss behave
up70 fa 7512
mobile no [protected]

JK02BT3043 I went to sukhmani motor r. S. Pura, jammu - J&K for service of my scooty they just change gear oil and charge 220 for 120 ml gear oil which hardly cost 100 rupees and now scooty is not starting and shutting off at idle and make round bill 1000 only doing 3 steps not working as per service manual... I visited again after 3 days told them my shutting off at idle and complaint regarding it to hero administrator of service centre still no response... Pathetic service... I raised complaint in consumer forum and will visit judiciary if not proper service will given and gear oil put on my scooty has no label on it it just in open container look like engine oil and I asked them they told it's the best and don't listen to me

Dear Team.
I am deepak Sirsa Haryana 125055. Bike No HR24AB0926. Bike Starting Problem Concern CDI Issue . Two Service Miss But New Bike 5 Year All Ready Complete Warranty Cover. Bike Stating 5 km Running After Auto Stop. NOT Start Bike Four Time Visit After Khanna Motor Bike Showroom. Good Service But Area Manager Warranty Not Approved Due To Service card 1050/- Pay After Cover Warranty cover Conditions. Kindly Solutions my Bike.

Thanks...
Deepak soni
[protected]
[protected]