Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2922
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3277
down
789

Phone:
Phone:
up
1604
down
401

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2922
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (482)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — maestro two wheeler

 prakashpawar on Mar 6, 2019
Dear hero motors,

I hereby wish to bring to you notice that the hero maestro that i have purchased on[protected] from dhru automobiles - authorised dealer - surat.

I am facing very much problem regarding engine since purchased. Within 1 year, crank shaft has failed and replaced at authorised dealer at surat m/s. Jalaram auto.

The same problem has been occurred three time since i purchased. Authorised dealer.

So it has been proved that by default there is a mfg. Problem in my vehicle.

Is there any possibility to get replacement...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — wrongly enter kilometer in bill

 Playerrk on Mar 6, 2019
Respected sir,
Model : maestro edge lx
Vin : mbljf33abf4m03729
Vehical reg no : up78ep1266
Mobile no : [protected]
मेरा नाम राहुल कुमार है। मैं कानपुर में रहता हूं। मैंने अपनी स्कूटी silver wheels विजय नगर कानपुर से खरीदी थी और मैं वहीं पर ही सर्विस कराते आया हूं।
सर मैं अपनी स्कूटी 23 नवंबर 2018 में...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — not available spare parts of duet scooter

 mbjain on Mar 5, 2019
Spare parts of front mudgourad of duet scooter is not availiable in any showroom of chennai since 1month. Please provide me the solution of this problem. No use of vehicle for more then one month. It is failoure vehicle. Please provide me the address from where i can get parts. My vehicle no is tn04 aq 9895.

Mail id : [email protected]

Mobile no : [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — worst performance of hf deluxe

 kannaplatinum on Mar 5, 2019
Dear hero motors,

I hereby wish to bring to you notice that the hero hf deluxe that i have purchased on 15/02/2019 from new vasu motors (Medak dist, telangana) is worst.

I received new bike from show room but when i riding the bike i am facing some issues regularly like : engine off - while riding, starting, gears not changing...

Recently i met by an accident 2 times because of non performance of gears and breaks. Almost i lost my life. Who would be the responsible, if something went wrong.
Here i am providing the dates of accident for your...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge poor performance

 haider72 on Mar 4, 2019
Dear sir,
I had purchased hero maestro scooter 02 jul 2018 from sunil auto lucknow.

My hero maestro scooter details are
Contact no.: [protected]
Registration no.: up32jz6673
Registration date: 20 aug 2018
Purchase date: 02 jul 2018
Engine no.: jf33abh4k10077
Chassis no.: mbljfw016h4k10234
Meter reading: 5480 km

I am facing lot of problems since starting but yet not solved after second servicing.
The problems are following-
1. Battery discharged every week even not start by kick.
2. Very poor...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 husain69 on Mar 4, 2019
Dear sir,
I had purchased hero maestro scooter 02 jul 2018 from sunil auto lucknow.

My hero maestro scooter details are

Registration no.: up32jz6673
Registration date: 20 aug 2018
Purchase date: 02 jul 2018
Engine no.: jf33abh4k10077
Chassis no.: mbljfw016h4k10234
Meter reading: 3250 km

I am facing lot of problems since starting but yet not solved after second servicing.
The problems are following-
1. Battery discharged every week even not start by kick.
2. Very poor mileage (~22 km/l).
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rude behavior and didn't change my broken turn light and did not wash my bike during servicing

 কৌষ্টভ শইকীয়া on Mar 3, 2019
I took my super splendor on the first servicing on 3.3.19 and after that they didn't wash my bike during servicing and one more think when i bought the bike was wrapped with polythene and after coming home i removed all and i found a turn light was broken and when i said them about that they did not changed it and rather behaved rudely with me... And they also said that i met the bike with accident and broke it but i said them to look at the bike which was at proper condition with no scratches... But still they didn't... And when i said them this they did not wash my bike in anger... And ignored...
Complaint comments  Read comments [1]Complaint category Business & Finances

Hero Motocorp — rto tax number plate

 chirag 123 on Mar 2, 2019
Sir maine shree balaji hero se ek spelndor plus bs4 bike purchase ki hai uska mujhe bill insurance aur service book bhi mil gaya hai lekin campany ko apni reputation ki kuch parwah hi nahi hai dealer bhi koi ans nahi de raha hai mere sath gadi kharidne vale sab customers ko consumer forum me complain karne ke baad number plate mil gaya hai so maine bhi complain kiya sir ye dealer fraud kar raha hai mere aur kai customers ke sath please help me

Mo:-[protected]

Email id:[email protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I m complaint about my duet given for insurance claim

 Uttam kathrotiya on Mar 1, 2019
I have hero duet reg. No. Gj 27 bd 3575. I have purchased my duet from karnavati bailey bapunagar ahmedabad which is your authorised dealer.
My duet is accidented on 8th feb and i have given for insurance claim on 9th feb. Your officer told me that it takes 8 to 10 days.
On tha date 25th feb one of your officer (Mob no.[protected]) called me that your duet is ready when i went there next day my duet was not ready nd officer who called me he was on leave. The other officer told me go here and there after then told me that your duet takes more 4 days. I asked to him that my duet wan...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Kailsah on Mar 1, 2019
Service provided by your service center - mahendra hero service, pal road, jodhpur is worst.
The attitude of the manager was very rude and unbearable. Even vehicle was not properly checked and repaired. And the vehicle wasn't returned on time.
They dont know how to talk to their customers.
There are damage to vehicle also.
So, kindly take proper action against them.
Thanks....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — battery not working properly and not given proper reply at dealer

 Yusuf7865 on Feb 28, 2019
I am using my super splendour from last 7 month. I go to the dealer aan hero, bedi, rajkot for battery complaints not given proper answer for my bike repair and batery problem. Battery is new in my bike and also in warranty and warranty in it. This type of problem accused in 7 months.

Wait for positive and quick reply.

Yusuf ghanchi
Mo[protected]...
Complaint comments  Read comments [1]Complaint category Car Dealers

Hero Motocorp — rto tax & number plate

 Ratilal dhingani on Feb 27, 2019
Sir maine shree balaji hero se ek ek splendor plus i3s bike kharida hai mujhe uska bill, insurance aur servicebook mile 6 month ho gaya hai lekin rto koi process nahi hua hai dealer 6 month se hame time deta he ki aaj ayega rto ka site slow hai tax nahi cut ho raha aise bahane banate hai sir wo log hamare sath fraud kar rahe hai please help me

Mo:- [protected]

Email id:[email protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rto tax receipt, number plate

 Vijay Anghan on Feb 26, 2019
Hello sir mere bike ki number plate abhi tak nhi complete huei or showroom vale sahi tarah se responce nhi de rahe or rto tax ki recipt bhi abhi tak nhi diya mere gadi ka bill 14/12/2018 ka he or showroom vale mere ko sahi tarah se sunte nhi he to please sir mere probleam ka soluation jalad se jalad de or meri gadi ka number or number plate dilvaye...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp — service date problem

 Sachinglbitm on Feb 25, 2019
Sir i bought a hero duet in the month of october in 2017. But balmukund motor etah enter in his record six month early this is a huge mistake of balmukund motor etah due to this my bike service time get disturbed kindly resolve my problem. And take a necessary action against balmukund motor etah. And resolve my problem as soon as possible

Sachin kumar
Mob-[protected]
Etah (Up)
Email:[email protected]
Complaint comments  Read comments [6]Complaint category Motorcycles & Scooters

Hero Motocorp — satkar hero agency chhindwara m.p. service related

 Bablu Mohbey on Feb 25, 2019
Hero satkar agency chhindwara m.p.
1.Bike ki sahi servicing nahi hoti hai
2.Time per koi kam nahi hota
3.mere pas hero ki moto bike MAESTRO EGCE jiski servicing me meter lead badli gayi thi tab se gadi me chalane par awaz aati hai iski complent ki uske bad maine 3 bar service karba liya fir gadi se aawaj band nahi ho rahi hai.
Koi bhi make nick sahi se sudhar nahi pa raha hai.
4.point ki bat to yas hai ki agency karmchari kahta hai ki fiver body hai kuchch to awaz aayegi .To compny aisi gadhi kyu bana rahi hai....
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Hero Motocorp — staff behaviour, over charge, battery theft by dealer staff

 Sunil6311121 on Feb 25, 2019
Dear sir,

I am a existing user of heromotocorp. I am using splendor plus. Last month my bike hitted in akbarpur and given for claim jai automobile ambedkar nagar.
They over charged me 3500rs. And changed my new battery and placed old battery.
It was very bad experience at dealership. Staff behavior was very bad.

Regards,
Sunil agrahari
Mob: [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaint about engine problem

 Y.s.bisht on Feb 24, 2019
Dear sir

I have purchase new splander i smart bike, agust 2016. But from start handle sound problem. And also engine sound problem. And i am camplant to dealer in every service from first to last service in november month. But problem is same, like from start. Request please solve my problem. I am very thank full to you.

Thanks

Best regards

Y. S. Bisht
[protected]...
Complaint comments  Read comments [6]Complaint category Motorcycles & Scooters

Hero Motocorp — problem in impulse bike

 vibhoo18 on Feb 24, 2019
This is very disappointing for me to write a mail to world largest bike manufacturer for a very small issue. I have lodged a complain at your call centre for my captioned bike on 17the feb 2019 and i was advised by the executive that my complain get addressed within 48 hours. As on today i have not received any revert on this on the other hand i have again made the call on 19th feb again for the revert but the call center team had no resolution and again they advised that you can make a call at your zonal off in katwaria sarai delhi. I have tried on that number number yesterday 6 times but unfortunately...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — engine noise

 shaurab on Feb 24, 2019
My bike splendor i smart 110
Me gurgaon me job karta hun meri bike kafi dino se engine me bahut tej sound kar rahi hai me auto needs gurgaon pe gaya to mene apni bike ke bare me bataya to unho ne kaha jahan bike purchase ki usi jagah jake dikhao or meri koi bat nahi suni or kahan hamare pass part available nahi hai or mujhe jashoda hero par jane ko kaha jab me jashoda hero par gaya to jashoda hero walo kaha diya ki jahan service karai hai wahi par jake engine dheek karao
Shriman ji se nivedan hai ki meri bike turant dheek karane ki krapa kare me tree day se job nahi kara pa raha...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — battery replacement of hero pleasure

 [email protected] on Feb 24, 2019
I m writing to express my disappointment with team nine mountain motors
I have purchased hero pleasure from there few month ago but the battery is not working now... I have raised a complaint before one week in spite of this their employees are saying that they don't know
"aapki battery kab thik hogi" it seems they r asking me more money to change the battery... Request you please take a strict action on them......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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