Hero MotoCorp Complaints & Reviews

Neglegancy in insurance claim work and not satisfactory conversation with custumer by manager at least three months before custumer had diposited advance rupees for hero motor parts but garg service centre did not take any action to transport parts for accidental bike i smart 110, the custumer had already have bikes insurance and it's reneval also the service station did not attend custumer phone and if attend phone did not answer satisfactory pl repair our bike in insurance scheme (Demage some parts) motorcycle registration number is 02 ws3884 this matter is 14 feb 2020

I am om prakash choudhary alwar. I have a hero duet bike my hero duet maximum time get breakdown due to engine problems and poor service quality of service center.
My service center is js fourwheel motors pvt ltd alwar.
There are poor service quality and all staff members are don't have any responsibility.
When i went to there senior about my here duet problem they always speaks "abki baar sahi se check ki hai ab problem nhi aayegi" but after few kilometers my hero duet breakdown.
Please revert my problem very soon.
It is very serious matter.

Hi this is miriyal rajeshwar rao i have purchased your hero dueat ln the year of 2016 at one of your otherised showroom, and we serviced bike one time but bike engine failed lesthan 20000 km, i asked showroom thay are not responding properly and thay are not maintained bike service records in online but we have hord copies, and we spent morthan 50 persent of bike cost as it maintenance we need solution other wise we went to consumer court, thanking you

I am RAJA .I brought bike sivakiri dealer office. I didn't received invoice bill my bike number TN 84 J 8263 purchase January 9 2020
Kindly asked dealer to give invoice bill

Dear sir madem,
I'm sunil kumar (My contact no [protected] mail id [protected]@gmail.com) customer of hero (Mastero edge). I am going for servicing of my scooter as mentioned above at indica hero agency, chirawa on 19 may 20. At the time of job card i have highlighted the following issues to above workshop :-
(A) replace a wiser.
(B) a heavy noise in back wheel.
(C) rear view mirror.
(D) kick issue.

Accordingly i got a msg from your veh is ready. At the time of delivery i'm facing the following issues :-

(A) they have not replace wiser saying that the not have in stock.
(B) not resolve noise issue.
(C) not repair mirror.
(D) kick repair but not in proper manner.
(E) scooter not washed properly.
(E) they have not ask me about happy/unhappy code. But they have accept after my complain.
(F) not senitized veh and no senitization kept at workshop for customers as per covid-19 pandemic guidelines.

In view of the above i am requesting you instruct yours partners for better servicing.

My husband (Mr. Alok dikshit) had purchased hero maestro edge on 19/03/2018. After a year (I. E. June, 2019), its alternator (Rect) started creating problem, due to which we have to purchase a new battery (As without battery, maestro's ignition does not work). So, for the same we had give our bike for servicing to the authorized service center where they in first instance (Without checking) refuse to understand the problem of alternator and...

I have duet bike from last 16 months.but bike not start properly and also battery problem.i went servicing center many times but I am not satisfaction.please help.

Sir mera naam jatin soni he or mere pass hero ki mastro scooty he mene sir us ka clem lene ke liye apply kiya to mujhe showroom ke malik ne mna kr diya ke nahi mile ga or fir mene insurance company me bat kari to unhone kaha aap ko clem mil jaye gaa sir mene sare documents de diya or mene jb showroom ke malik se bat kari ke kb mill jaye gaa to us ne mujse dali di or bola nahi mile ga or sir is ki call recording bhi hai sir please help me
Clem number:[protected]
Showroom:name guru kripa motors samraniya
Pin cod:325217

The front tyre of the bike is having bumps at its side region.

Dear sir,
I mohinder singh r/o surat nagar ph i gurgaon age 65 yrs purchased a hero super splendor bike (Regd. No. Hr26 du 2532) in oct /nov 2019. I got it serviced from authorized service centres in time. At the time of 5 free service i reported that it mobile is found low level, technician at auto need gurgaon told me to replace it's clutch hub assembly. I got it replaced from there on payment. After one month i found again it's mobile level very low. I reported it to autoneed service, they topup the oil and told me to report after 500-1000 km run. After it i again report to service center in feb 2020, the technician checked the bike and all services record and told me that it's engine will be overhauled in warranty and advise me to come after one week. They demanded it's spares vide autoneed store demand no 3329 dated 15/2/2020. After 10 days i again report to service center, the store keeper mr ramu told me for unavailable of spares. Again after 4 days on 29 feb 2020 i reported for the service of my bike. Again mr ramu told that spares are not available, he again demanded spares vide demand no 3439 dtd 29/2/2020. After 13 days on 13/3/2020 i again reported service centre, but the spares were not available there. I left my bike there and told them to inform me when it gets overhauled. On 23/3/2020 i again visited service center for any progress, still there was no spares. After that it was lockdown, now as per online report that service centre is partially functional, i rang up many times but getting no response from service centre.
Sir i request you to look into the issue. And acknowledge me

I bought the motorcycle in january. After 1st servicing i am going through a braking problem, and i took it to service center. They fixed it for the first time, but i had to take it there for 4times and still not fixed and moreover ther is no response from the company. Now i can't ride it without the front brake. Hope this will make hero understand my problem, or else i have to go to different platforms to make them understand.

मैंने दिनांक[protected] को आर.एल.मोटर्स मानसरोवर जयपुर में बाइक RJ14HS2177 की सर्विस कराइ थी| फिर[protected] को वापस बाइक ले ली| उसी दिन ऑफिस जाते वक्त बाइक झटके देने लगी और मिसिंग करने लगी| मेरी ड्यूटी कोविड 19 में लगी हुई है | इतनी महत्वपूर्ण ड्यूटी पर मुझे काफी परेशानी का सामना करना पड़ा तथा मैं २ घंटे लेट हो गया | बाइक रस्ते में ही बंद हो गई | मुझे ऑफिस जाने के लिए गाड़ी किराये पर लेनी पड़ी | जिसके लिए मुझे 1000 रूपये देने पड़े| बाद में किसी दुसरे मिस्त्री को बाइक दिखवाने पर पता चला की कार्बोरेटर में कचरा फंसा था | उसे मैंने 100 रूपये दिए | फिर मैंने आर.एल.मोटर्स मानसरोवर में फ़ोन किया उन्होंने बहुत बदतमीजी से बात की |आपकी इतनी बड़ी कंपनी है ये लोग आपका नाम ख़राब कर रहे हैं | कृपया मेरी मदद कीजिये वर्ना मुझे CONSUMER COURT जाना पड़ेगा

Hi!
This is Rahuman G from Cuddalore and I've replaced my shock absorber for the first time after buying a bike 2 years ago. How come the same company had placed the shock absorber of their brand which lasted for 2 years and suddenly when I change the absorber from the same brand it gets damaged within less than 2 months? I have attached the invoice and the damaged product.

Is this a brand's mistake on quality????

Please help me to sort it out.

Sir, I have gone today for service at BALAJI HERO, KAITHWALIYA, CHANPATIYA. It was my first service. They given me a bill of Rs. 355.00 but deducted Rs. 385.00.They can not answer my queries.
I need your help.
Solve this problem so that they can not do the same again.
- Durga Datta Pathak

Sir meri bike ki pichhli service par lakshmi service agra me kilach palate change kar diye the tab se bike oil chat iski suchna mene service karne wale bike check karne walo ko di hai usme oil daal diya tha rahi hai mene apni bike sabhi services samay par hero lakshmi agra me hi krai hai
Sir mera nivedan hai ki me chahata hu ki company meri bike sahi kare uske engine me jo kamiya hai sahi kar ke de

Farst problum batry, fueal tank air, engine damege. Farst and second problume resolve . i m very disturb buy it bike so plese resolve my bike engine problume . i hope my engine problume resolve as soon as possible.

Dear sir,
I have brought bike hero passion pro in june - july 2019 from sikrai (Dausa) showroom name gautam motor's which is subsidiary of arun motors dausa (Dealer name - ajay sharma) after 1 month corosion started on the engine head, we have contact with them but they misbehaving since contacted but there is no improvement.
Today, also visited with them but seriously he is misbehaving

We are complaining for last 6 months but no improvement and no reply

Please take immediate action to this issue otherwise we take big action against this company product and misbehaviour

We will go consumer court and ngt (National green tribunel, (The environment (Prevention) act 1986, the public liability insurance act, 1991)

Mpbile number - [protected]

I buy scooter is not not working proprly chalta chalta ryk jata ha self start hona ma bhi time lata ha 1 kick ma start ni hota dlear n akha company sa problem ha

Sir i buy a scooter destni 125 and aprove a loan and your deler has done regestritation on another day and insurance of other date i buy scooter on 1st jan and he give me paper today but he in not providing number palte and paper
I buy from godawari auto mobile pithoragarhh

Engine problem when i brought the vechicle the hero maestro edge 125 is stopping and milege problem... I said to the hero worship they do correct it so only i complain to the head office..
Please correct my problem so as possible
The show room address and number
Suguna automobiles
No 4, avanshi road
Dr munuswamy garden road
Coimbatore-641018[protected]

Show room number[protected]
Please correct my problem