Hero MotoCorp Complaints & Reviews

SIR/MADAM
I Shashank pastor purchased new bike hero passion x pro from your DEALER SURI AUTOMOBILES NEHRU MARG JHANSI on date 11\11\2019. BIKE REGISTRATION NO. UP93BK4521AND CHESIS NO. MBLJAW113KGL00203 .1st services on date 11\12\2019 on ride 623 km. after a month bike have some problems like smoky exhaust and some bad sound on date 18\01\2020. visit to your works shop on same day the bike checked by mechanic and said to me this bike engine defected from the company and no. engine oil in bike but I am disappointed from the workshop company because the mechanic says refurbished your engine . because I purchased new bike and pay full amount for a complete bike not for defected engine . so please consider my complaint in other way I want help from consumer court for further cheating from HEROMOTOCORP. LTD
Shashank pastor
contact no. [protected]

I am the new customer to hero moto corp. I brought a new bike i. E, passion x pro at "ullavapadu" hero branch in december. I faced a lot of troubles, the product which they delivered are not good one at initial stage at the time of test ride the wheel was misaligned they replaced the wheel with other bike wheel. Later we took that one to home next day morning the petrol was leaked and i went to them, they replaced the carburetor with another bike carburetor we took the bike to home next day again petrol was leaked, i called to them and asked to take the product back they took that one but till now they did not returned the money, not even a single call to discuss about the product. Please respond immediately otherwise for sure i will go legally in consumer court.

We have purchased one new motor bike hero passion pro at sri vari automobiles chennai. The new vehicle giving the very low mileage of 44kms/ltr to 50kms/ltr only. I have given the so many complaints and left the vehicle for rectification, but they never take care about my complaints. I am expecting the average mileage of 60kms/ltr as they promised me while purchasing new vehicle.

I have purchased xpulse 200 fi in november 2019. I have a lot of issues withfront abs. It keeps on jamming every now and then, it just doesn\'t let me apply front break. This is getting horrific while riding. Purchased from varthur, bangalore
. Issue is there even after two service. The service guys just keep telling it is normal, but they have no clue about it.

I've ordered a rear view mirror for my scooty in the last week of september and i didn't get it till now
I've contacted them many times but still they didn't respond properly
My battery was changed in october'19 which was taken under insurance which didn't work properly and wasn't able to start my scooty
I asked to repair the kick rod many times and is still loose
I didn't like the way they communicate with me

I purchased bike on april 8 2019. It has been getting issues since purchase. Now i had a problem in my engine. The dealer is not agreeing to replace my engine. I'm very much disappointed. It's just 8 months of purchase but i 'm getting too many issues. Self start of the engine also not working. Electrical circuit also not working. Kindly address this issue.

I have purchased this bike on 9 sept 2019. The self start of this bike is not working properly. I complaint about this problem to the nearer dealer (M/s pushkar automobile) 4 times but no action can't be taken place. When i complain about this they start us abusing and refuses to repair this problem. We shows the problem by recording a video but they refuse to repair and do whatever you can. Please be review.

Dear sir,
I have purchase 02 nos of motor cycle for hero dealer in ranchi (Rahul automobiles) on is hero pleasure plus & destiny, manager is not aware about product & scheme, he committed wrong scheme to me 7 in the time of delivery he assure me in scooty 1/2 liter fuel are filled but 100 m my byke break down we have lot of problem due to no petrol pump are available there.

Kindly look into the matter

Shahnawaz alam
Nadeem akhter
Owner name

Dear sir,
I would like to register a complaint that rear tyre (Tvs make) of my hero maestro got bubbled up and crack.
The complaint was made during the third free service to the dealer. The dealer put some liquid inside the tyre, but the problem remain as it is.
Now the vehicle is getting a lot of jerks. My daughter use to drive the vehicle and it has become very dangerous for her life.
It is a manufacturing defect and a very poor quality of tyre fitted in maestro.
I request you to look into the matter and replace the damage tyre.
Details of hero maestro
Engine no : mbcjfwo11h4k24512
Chassis no : jf33abh4k25311
Date of purchase : 18 – 03 – 2018
Dealer : u s motors, alam nagar, lucknow
With regards
M s mathur
Ph [protected]
Address : e-2083, rajaji puram, lucknow 226017

Dear sir,
This reference to the telephonic conversation with your executive regarding replacement of rear tvs tyre of my maestro.
The summary of the conversation is as follows:-
On inquiring about the problem, i told your executive that rear tyre (Tvs make) of my maestro got bubbled up/cracked, which i showed to your dealer, us motors and dealer also agreed about the manufacturing defect. The dealer suggested me to replace the tyre at tvs tyre service centre. But, unfortunately there is no tvs tyre service center nearby, even your dealer doesn’t know about it.
Now what should i do?
First of all why you have sold a vehicle fitted with poor quality of tvs tyre, of which there is no service dealer of nearby.
Now since there is no tvs service center nearby, please arrange a replacement tyre for my maestro at your dealership ub motors for the replacement.
Your executive also agreed upon this.
This is to confirm you about the todays telephone talk with your executive.
Now i am looking forward, on the assurance of you executive, for the replacement of the rear tyre of my maestro at the earliest.
With regards
M s mathur
Ph [protected]
Address : e-2083, rajaji puram, lucknow 226017

Hello sir,
My name is s m rafi. Last year july 2019 i have purchased extrem 200s from sai motors dealer bansankari, bangalore. Since that time i was having problems with frent disc break. Last 4 services i have complained about this issue, but no one has resolved it saying this is new technology in hero motors. Sai motors has replaced the disc break plate, but the problem is still persist. Kindly do the needful asap.

Actual problem is : frent break become too hard to press it, this gives feeling like running a bike without breaks. And i can see rough scratches on the break disc plate.

Thanks,
Rafi

Respected sir/madam,
My self manoj kumar, vill. Kuthehad, bhattiyat, teh. Chowari, distt. Chamba (Hp) have purchase the hero motorcycle super splander form m/s runway auto baddi nalagarh road, nh 21a, vill. Dadi kaniya, (Kheda) near hp petrol pump, nalagarh on dated[protected] engine no-ja06ehk9c0489 & chassis no mbljaw06x9c05268 colour tgb, key no-2138, but some defects were identified in product as motorcycle petrol tank was leaked, then i went to the agency three time and told to them about the leakage of the tank but always they neglect me and told me come in any another day. Now this type of conversation have passed three month. But my issue has not resolved till now.

So therefor you are humble request to please resolve my issue as soon as possible.

Thanks & regards
Manoj kumar
Cont no-[protected]

Hi i'm abinesh from pudukkottai and i have a hero glamour. I bought it from svs hero which is located in my town. And i do regular service at the centre. But everytime after the service my bike will return with a new problem. The common issue is the oil leakage, i have been asking them to resolve the issue for the past 3 months but they are not resolving my issue. Yet my problem is not solved.

Being an authorised centre they are not even having spare parts. I had an issue with my accelerator cable and they said that they are not having the parts at that time and need to be ordered. But they ordered only after 2 months. I have contacted them regularly regarding the cable but returned with the same reply that the cable will be available in two days.
And the bill for the cable is not proper they gave me an empty bill with the cable prize written using their own and not even an printed one.

I purchased the 2 wheeler motorcycle hf dlx having engine no. Ha11enk9a21338 and chassis no. Mblhaw023k9a25058 on 25th february, 2019.

2. I lodged the first complaint about the inferior quality of tyre and tube and about other problems on 16.03.2019. The tyre and tube was was changed but other problems still could not be resolved. Resultantly the motor cycle engine and gear are not working properly, head light and back light are not repairable easily instipe of so may attempts by the dealer and the dealer is also asking to repair these on chargeable basis. I have already spent huge money during the service period itself.

At the last, the motor cycle is totally out of order and is not easily repairable

I have been facing president problems since the date of purchase of motor cycle.

At the last, you are requested to kindly arrange to replace the motor cycle with new one at the earliest as there is marriage of my daughter on 14th february, 2020 itself and it was purchased for gifting to my daughter on her marriage.

In view of the above problem, you are requested to kindly take immediate action to replace with new one.

Regards,

Ram khyal prajapati

.

Hero x-pulse - engine noise & vibrations -
After first service i am hearing lot of engine noise & also there is lot of vibration & noise especially in 1st & second gear.
I have shown the bike to raj hero workshop, aurangabad, on 11 jan 20 & they told me that the engine needs to be opened for replacement of piston, camshaft and valves. They said they have placed order for parts today when i checked no spare has been ordered. This is really annoying. Can i please get this problem solved. I am not getting any soultion my bike has ran only 820 kms.

My name SATISH G I have taken two wheeler loan at hero fincorp in Bhagat showroom kr puram. And I have already paid full closure amount in shantinagar hero fincorp. But they have said to me the NOC will be recieved after 15 says.. Till nearly 4 months completed not yet recieved anything so kindly provide NOC letter to me and close the live account ASAP... And Bhagat showroom employees are not responding and didn't have clear guidelines while taking loan...

Hello hero,
I bought a passion pro 110 model hero bike in city motors (Angamali branch kerala) on january 30th 2019.. Register numbers is kl09 aq7383 in the name of m. Basheer.. Till date i done all the 6 services on-time (5-free service 1-paid service).. I was facing a crank noise problem due to insufficient oil supply through out the engine case from 3000kms.. I register my complaint about these problem from my 3rd free service.. But till date it was not rectified by the city motors angamali branch.. They are treat me like a joker.. Till date i ran my bike for 15k kms. I have a warranty period balance and engine warranty kms limit tooo... I need from hero motocorp to take effective action for my bike's problem.. And the fed up created by the showroom itself was totally untolarated one... Please take the immediate action...

I purchased hf deluxe on 2 november 2018 from taran angad motors. Its first service was on 31 december2018 second service 28 march 2019 third 29 june and 4th was on 5 october 2019 and 5th service was due today on 13 january 2020. When we took our vehicle for 5th service at tanushka motors they said that our 4th service was skipped hence fifth was done on 5october 2019. But diference between 4th and 3rd service was 98 days along with this 3rd service tax invoice had next service due date 7 october 2019 but we git it done on 5 october 2019. And on 4th service invoice next due date was 13 january 2020. Hence please get our vehicle serviced.

Dear sir,

I would like to inform you that i pankaj mittal went for my bike (Passion pro) service at your sector 5, gurgaon service station. I purchased this bike from kanpur, uttar pradesh and i shifted to gurgaon due to job purpose. On one hand when i was in kanpur i always get my bike serviced from the main service centre and there they always checked and cleaned the inside and used good quality products for service but on the other hand in gurgaon sector 5 service station they only cleaned the bike from water and also did not cleaned it properly. They did not wipe it after wash and we cleaned it by ourselves and the mechanics were sitting. When i asked them to polish the bike they told me that polish is finished. They are not having it. When i told the mechanic that when i was in kanpur the mechanic there used to clean from inside and you only changed the filter he told me that “ wo sab bewakoof bana rahein hain”. And also i want to tell you that in kanpur after bike service i always get a confirmation call from hero call center to collect reviews but here in gurgaon i was waiting for the call but i didn’t get it so i had to tell you all the happening by this mail. I want to ask you that what type of irresponsibility is shown by the people in the service station. So i would like you to take strict actions and do the needful.

Thanks and regards

Pankaj mittal

महोदय मेरी वाहन साल भर के अंदर दो बार ऐसी समस्या आ गई मैं सेंचुरी बाइक्स बड़ोदरा एवं मां भवानी मोटर्स छोटा उदयपुर में शिकायत किया पहली बार मेरी इंजन का मरम्मत किया गया और गाड़ी अभी मेरी बहुत कम चली है और अभी गाड़ी अंडर वारंटी में है गाड़ी में समस्या पुनः उसी प्रकार से उत्पन्न हो गई है लेकिन कंपनी के जो टेरिटरी मैनेजर हैं वह मेरी समस्या को सुनने को तैयार नहीं है अतः तत्काल इस मौके पर सुनवाई कर आई है और मेरी बहन कम उचित समस्या का निदान कराया जाए वाहन मेरी 15 दिन से लगभग खड़ी है

Tanki ka colour gadi ke shocker 4 mahine ke andar gadi ka engine khol diya bar bar showroom visit karne se mera loss hota hai jab bhi phone karke bolo to bolate hain showroom a jao kabhi gadi ka engine harkat karta hai tu kabhi suspension shri automobile mein kam karte samay kabhi wiser tod dete hain to kabhi net engine ke andar hi chhod dete hain main kafi pareshan ho chuka hun mera loss ho chuka hai kam se kam 50 se 7000 rupaye ka