Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2944
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3303
down
791

Phone:
Phone:
up
1612
down
403

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2944
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (486)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp Ltd. — non receipt of RC & high security number plate of motor cycle

 dineshfogat
1. I had bought hero Honda HF deluxe motorcycle from rajaram dharnia motors in bikaner on 14 Aug 2013. At that time, they had promised that high security number plate of the motor cycle will be installed in next 15 days I.e. By 29 Aug 2013. 2. Till now they have not issued the RC & not placed high security no plate inspite of repeated requests by me and also not giving any specific dates for the same. 3. Necessary action should be initiated against such defaulters....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Faulty Product - Pleasure Bike

 swarnakohila
Hi, I purchased a pleasure bike from Hero Showroom in June 2012. By April 2013 I had engine seisure issue for which i had to fight with the service centres and Hero Service engineer to repair it in companys charge as it was in Warranty period. From Rs.7000 after several fights they came down to around Rs.300. Within a month, the bike made heavy bullet like sound and they fixed it within a day. In June 2013 I gave for 4th service along with a complaint that my indicator sound went off and button start was not working. They said they fixed it for which i paid Rs.75 but before i took it...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Heromotocorp — RC Not Received

 Manish Sharma
Dear Sir,
This is to inform you that i have purchased a motorcycle Heromotocorp[protected],but i have nor received RC Registration for this Motorcycle till date dealer suggest me always that you would have received RC after two day to one day,I have request to you that vacation my RC, take hardly action with the dealer and punished him. Details are as given bellow about dealer and myself,

Dealer-Auto World (Heromotocorp)
Dealer Name-Anup
Dealer Mob No-[protected]
Buyer Name-Manish Sharma
Mob-No-[protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp Ltd — poor service

 msstevesimon
Sir, I am Mr. M S Steve from Kerala. I brought a CBZ extrem (KL05 AF 2886) from hero Dealer shop at Kottayam (Jubily). I took insurance through hero dealers itself. Unfortunately on the 2nd day just after the 3rd service from their authorized Dealer shop, I met with an accident with a drunken bike rider who lacked even his driving license (case is filed by me). what ever it is, I gave my bike for repair in the same service center and, now it has become more than 2 months..... and the reponse from the authorities regarding my complaint was futile. They did?t even bothered to even enquire or report...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Two wheeler or money refund

 Prayag Sygnet
I am Prayag Shendurkar living in Pune, I don't have pune residential adress proof so I have booked the Hero Passion X-pro two wheeler bike on
dated 05-April 2013 at Yavatmal Hero bike PARVATI Showroom. Then I am trying to call them every Friday for either order two wheeler bike or
refund money at least. but the show room owner & their employee ignoring me since 3 month. but that vehicle is available in pune or any
other district. My residential address is Lohara, Yavatmal. Plz can somebody help me or suggest me...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Super Splendor Poor mileage 39

 premvellore
I purchased the super splendor on Jan 2013 and I am driving it for the past six months and I completed two services. Both the services were done in authorized service centers in Chennai. I am getting poor mileage of 39 from the date I purchased. I purchased the vehicle in my native place Vellore and the showroom people said I will get mileage around 50-55. But currently I totally not satisfied with the Bike mileage. I am also having gear shift problem. I informed to the service people, but they are saying it is fixed but still I am facing issues. So far I had run 3000 KMS.
My email address...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp — Wrong Service

 kodanhunt
I'm giving my bike for service to Bhagath motors for past one year and not even a single time, they had serviced my bike good. every time i will have to go after 2-3 days of my bike service to complaint that something is not working. Yesterday I have given my bike to them and till now they hasn't even called me once to tell that my bike is not yet ready. I went there two times by walk to ask them the status. But they are definitely sending SMS to remind me about the service every month twice. What is this?? Is this the quality of hero service stations?? Where is the problem?? And after...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Splendor Pro — Repayment of cancelled amount

 shiv.bhagat5
I had booked the splendor pro on 1/4/2013 with the amount of Rs. 5600. After a month when i didnt got any confirmation call, i went to the max motors (mulund - mumbai) branch of hero honda motocorp that is when i was informed that the branch is closing. They lied to me stating they have called me to inform the same and mislead me that they will give me the cheque for the booking amount before the branch is closed. i dont know whether max motors is closed or functioning because after calling them several times i am unable to reach them and there is no response. as well the employee named rakesh who...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bad Free Servicing

 GyanendraTripathi
Dear sir
Being a new customer I would like to know that is there any responsibility, accountability of Authorized service center regarding before and after sells service
Are They responsible at any extent to follow the guidelines and directions of the manufacturer or not .Or they are free to do any way with the customer as well as vehicle.

Is there any standardization norms for Authorized service center and dealers

I already written the e-mail below to Shree Tirupati motors Authorized service center of Hero Motor Corp. at their mail ID [email protected]
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 suraj singh22
to
G.M , hero motocorp
Delhi,
sub..
complaint facing in bike No. Dl 3S CL 3921 IGNITOR BIKE


SIR
I have purchased this on 21/3/2013. i am facing problem for the beginning and no one is listening the problems are given below.......

1. Engine making enormous sound
2. due to engine overheating it is making terrible sound
3. when bike is on running condition accelerator automatically...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motorcycle Cd - Dawn — complaint not attended and poor response

 avinashneena
Sir,
I surender singh buy a hero honda CD-DAWN from my local distributre on[protected] and done my service as per company seachdule at last service time i complained myself that motor cycle chain have acricitical sound, engineer fix the problem by tighting the chain.During driving on the
date[protected] suddenly chain broken and a small accident done due to this happing.when i connect to company dealer for maintenance the
broken part they did not give any responce and behave like a unknown costemer so i reach to you trough this complain and resuest for your...
Complaint comments  Read comments 

Hero Moto Corp — Non availability of looking glass

 Soutan Nandy
Since the last week of january I have been searching for the left side looking glass of karizma zmr metallic black colour, its was told to me that the order has been given for the product but on 28th of february I came to know that the order was not originally given and the dealer side told that I was responsible for not giving the order but in this last one month I have went to the showroom for at least 15 times and every time they told they have given the order but the company is not supplying them.I am being harassed for the whole last one month by the dealer and his team.So please help me out...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Newly Purchased Maestro Having Problem

 vishwaroop Sharma
Dear Sir

I Vishwaroop Sharma recently ( Three Months before) purchased a Hero Maestro Scooter which is having Problem from the very beginning as below

1) Head Light lock was broken at the time of purchase which the agency has not changed saying that the bike is recently launched and we have no Spares yet the problem resists also the Digital meter initialize button broken

2) Self does not function well once the self is pressed it goes on even if the key is removed and bike does not start and self goes on

3) Foot rest is always opened and...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — WANT NEW BIKE

 zafer ehsan
I'm irritated by the service provided by the service centers. Sir, I wanna tell you that my vehicle HERO PLEASURE(BR2P-0530) is in warranty period.
In last three months its engine seized 4 times and due to this I faced lots of problem. I'm providing some details to you for the seized engine:
On 24-10-12 I've given my vehicle to OM HERO,Bihar Sharif,Nalanda and returned it to me on 02-11-12,for this I've paid Rs.1195(Bill No.3272).
Then servicing by K. L. Gupta,Gaya on 05-11-12 for the failure of stator component done by OM HERO,Bihar Sharif.Paid Rs.867(Bill...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp Ltd — NEW BIKE PASSION PRO MODEL AUG. 2012 GIVE AVG 35 KM/H

 AAMIR RAFI
सेवा मै ,
श्रीमान क्षेत्रीय प्रबंधक महोदय ,
हीरो मोटर कोर्प० लि० ,
लखनऊ |
महोदय ,
सादर निवेदन यह है कि प्रार्थी आजाद अहमद पुत्र श्री आबाद निवासी गली पतरोल बड्डूनगर कासगंज जनपद कासगंज ने दिनांक 15/08/12 को पैशन प्रो मोटरसाईकिल...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — Non delivery of bike &

 shwetav4
Dear Sir / Madam,

I have booked Hero Maestro on 28/12/2012. Since then I am following up with the showroom for the invoice which they should have given upfrontly to me.

Address of showroom : Shop No 5 Marathon Maxima, Near Nirmal Lifestyle, Lbs Marg, Mulund West, MUMBAI - 400080

After many follow-ups finally I received a copy of the invoice which is as attached above. (which is not accepted by the bank as the above page where the showroom name is mentioned is missing).

Today when I called Mr.Karan Thakur of Max Motors Pvt. Ltd. at Mulund...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Heromotocorp — ACHIEVER MANUFACTURING DEFECT

 yubraj kislay kishore
Dear sir, I have purchased a achiever bike on 10 Feb. 2012 from AUTOBIKES,RANCHI.ENGINE NO-KC10EDCGA 00626,FRAME NO-MBLKE10EMCGA00693,COLOUR-PBG ACCH DRSCCR 1.From begging date 12.02.2012 its shocker started leakage came to showroom regarding this issue they only seen bike and return to me. 2. In first servicing dt.12.04.12 same issue mentioned in job card, they only repair it and return bake doing only washing. 3. now in second servicing coupon no.EB 40402 not been used and turn up third servicing card km recorded on meter5126.for servicing i tried to do it on due date but they have not accepted...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Heromotocorp Ltd — Dead battery

 Neeraj Sharma414
First of all let me take this opportunity to congratulate Mr. Munjal
CEO M/S HEROMOTO CORP. for solving the daily commuting needs of the
customers like me. Earlier I used to spend nearly Rs 80/- daily
towards petrol expences, now its reduced to Rs 40/-. Want to know the
reason it is as follows:
1. I have purchased CBZ(xtreme) on 29th of oct this year, within 4
days my bike battery is not responding at all on inspection it was
found that its not working properly and it is just like dead. When i
took it to the delarship M/S K.S AUTOMOBILES RANGPURI...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp (Apex Automobiles Pvt Ltd) — Failed Service by Hero Motocorp (Apex Automobiles Pvt Ltd )

 Varun Taneja
Hello,

I had given my Bike for repair/service on 29th October, 2012 to Apex Automobiles Pvt Ltd( Address - 470, Patparganj Industrial Area, Delhi-92)
Till date , I have made plenty of phone calls to Apex Automobiles Pvt Ltd. They keep on giving me a date to deliver the Bike , but make excuses (part being unavailable etc) I am doubtful if it is an authorised Hero Motocorp Service centre that they are running or a roadside SHOP ??

Also, I was given an estimate of around Rs 14000. Each time I call them, they keep on adding costs . In my last contact with them,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Moto Corp — extraordinary delay in delivery

 VSITARAM
I AM V.SITARAM FROM HYDERABAD ,ANDHRA PRADESH.

1)I BOOKED FOR MAESTRO BLUE COLOUR ON 12/09/2012,vide receipt no:1199 at MODY MOTORS,PLOT NO 2&3,SATYA COMPLEX,TARBUND CROSSS ROAD,NEW BOENAPALLY,SECUNDERABAD,ANDHRAPRADESH-500009(Tel no is[protected]/854).

2)At the time of booking i was told that it will take 30-45 days maximum.now even after 65 days dealer was not able to deliver the vehicle.Unfortunately dealer was not able to tell when the vehicle can be delivered.And also after 65 days he was asking me to book with another dealer or go for other vehicle.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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