Hero MotoCorp Complaints & Reviews

Authorise service centre of hero motocorp, habsiguda, hyderabad, has not serviced by karizma zmr bike properly. I have said oil leakage problem and others problem also, then haven't done it properly and handed me bike and took charges also, i have faced the leakage problem after two days of servicing, i went and complained about the problem now they are saying engine needs to be opened and it will cost around 5000rs. I said what they have previously i gave them bike i don't have that much time to roam every day to the service centre. Once given should be done properly now i gave complaint they wantedly saying more and they only said they dont have spares. If they dont have spares how they wil do the major repair. Just to waste my money they are saying like that and they dont know how to service the bike also. I request to take serious action against this as they are not doing servicing properly and wasting customer money, this is not only my problem many others problem also.

I bought passion pro 110 from gold star motors pune. 84 is the company's mileage given and dealer said it will give at least 70 or 75 average. It's been 6 months i bought this bike still not getting 55 average and even back wheel also got punctured i have to change the tube with new one in just 6 months.
I went through 3 hero services centers in pune even though no solution provided by them everyone is saying like you will get average after 2000km some says 4000km and another says that after 2 to 3 services you will get good mileage. Gold star motors says that after 4th service you will get an average or after 10000km. See the difference between committed and current average of my bike. I don't know what is the issue in bike either they sold me a damaged/defected product or may be made changes in bike parts while servicing. Just helpless after visiting 3 hero services.
Need help for the same i want inspection of my bike

I alok awasthi get service my bike xpluse 200 at jilmil industrial area in hero motor service center, at km 500, this is my first service but in service center dont care bike service properly and dont put engine oil in bike.

Last 2 days my bike is not perform satisfactory so go at local service center and check engine oil i saw in my bike is no engine oil. I purchase engine and put in my bike. This is my very bed experience. Plz do need full

Name ; alok awasthi
Bike regn no. : dl14sl1192
Mobile no : [protected]

Front brake issue - disc brake gets stuck while riding on bumpy roads. Accident happened because of this issue. Notified bhanu and lakshmi hero somajiguda. They changed some parts but still the issue is not resolved. Front brake is rubbing on disc and causing the entire motorcycle to be unstable.
Initially bhanu hero has been notified but they told me that they have done some changes. After 3 days the issue started again. I gave the bike for servicing at sri lakshmi hero somajiguda on 12th dec and told them about this issue. They have changed brake pads and told me that it's fixed. Since then the brakes pads have been rubbing against the disc and in pot holes the brake lever gets hard and it becomes unusable. Due to this issue i have been met with an accident and hit a car in front of me. Service engineers are clueless about this issue and are trying to fix something which is not broken.

Bike registeration number: mh-02-ff-4751
Model: hero xpulse 200
Ph: [protected]

This bike has a design flaw with the abs sensor. Hence, i have had too many close calls but have tried to save myself from an accident. I have contacted heromotocorp through instagram aand have visited the service center but no avail. All i get is a generic reply, but my issues are not solved till date.

Front spokes had a faulty nut since day 1, but spares are not available. Same with the rear rim. Both are running out due to faulty spoke nuts. Now the alternator has some issues. Bike is dead completely. Fortpoint is not taking things seriously. Plus i do not have a spare bike for daily commute. This is the 21st century and heromotocorp is still struggling to manufacture a 200 cc bike. This is really shameful and disheartening to believe, but this is the truth. God forbid, but if any untoward circumstances happen due to this faulty bike, then who should we consumers hold responsible.
P. S. : the abs issue is in every bike manufactured by hero motocorp. Model: (Xpulse 200)

No service only making customer fool. i had a manufacture defect in my scooty maestro edge 125 fi it does not start at all in morning with self and hero is advertising all weather self start it does not start on single morning no one in the service center is able to solve even the manager said to me that now we can't do anything. please help me at least if a scooter has a problem then fix it why you are selling defective scooter even the brakes are not working properly in my scooty i had visited the service center 25 times but no one is taking serious in this matter and also no one is able to fix. every time i go to service center they only apply some lubricants to the brakes and say it will be fix. help me hero you can't cheat your customers like this if you have problems in your vehicles at least fix it or give back my money.

मैंने हीरो की आई स्मार्ट बाइक january 2107 में लिया था तबसे आज तक इंजिन की problem झेलते झेलते मैं अब परेसान जो गया हूं। कृपया मेरे problem को जल्दी से जल्दी हल निकाला जाए। मेरी बाइक को replace किया जाए।
मुझे company के द्वारा defected बाइक बेची गयी। आये दिन खराब होने से मुझे बाइक धकेल कर service centre ले जाना पड़ता है। अब मानसिक रूप से परेशान हो गया हूं।

I had purchased new hero super splendor bike in feb. 2019 and a major fault occurred in nov 19 regarding piston and despite of within warranty period and with availability of full insurance they are demanding money in warranty period of motorcycle against major fault in bike. Agency contact detail is [protected], [protected], [protected], kindly hep in this matter.

Asked to change handle bars and front cowl welding for hero karizma, kept vehicle for nearly 10 days.in time of delivery of vehicle
1. Handle bar was not changed
2. Front cowl welding not done
3. Right side indicator got broke
4. They simply changed the back brake shoe
5. Proper washing was also not done.
Service advisor was like u can purchase handle bar from outside. I know that even though, they don't have to teach me.
Is this a way to behave to customers.

I had purchased hero splendor plus 09/12/19. I asked about helmet in free of cost as per central motor vehicle rules -1989 (Rule 138 (4) - (F) but they told any circular not come us for given helmet for free of cost. They said if you want helmet pay extra amount for helmet.

I want to clarification from your side... On that rule said bike manufacture only give the helmet to free of cost.. If you provide helmet free of cost.. Or not...

Please reply...

I have purchased hero xpulse 200 from isha motors (Hero showroom)
Their behaviour towards the vehicle is very poor
They don't even know how to fix the problem caused to the vehicle
I have complained several times but they are not even listing to my complaints
Please give me an update about this problem
I don't know what to do
I need help
My bike is dieing with their poor service

There was change in quantity of petrol in byke at the time of first service of my splender+ byke. I had shown niddle of petrol indicator at the time of registration of byke for sevice which has not been mentioned in job card. At the time of delivery of byke there was a clear difference in niddle position.
I have asked the service person regarding this but no satisfactory answer was given. Even general manager (Service) mr kuldeep awasthi has also not taken my complaint seriously.

Dear sir
Sir mari bike liya hua 1year ho chuka ha our mari bike pichla 6 month sa self ki problem aa rahi ha our bike chalata wqat asa mahsos hota ha ki bike nhi bal gadi chala rha hu our 2 jana batha na par bhi bike bilkul pickup nhi dati ha our vaha ka staf ko bolo to 1din ma yuhi karta hua pura 3 month our nikal diya bas muja show room ka round hi lag vata ha jabki mari bike ka 5 year insurance kiya hua ha products dana ka baad asi nainsafi kyu karta ho plss mara solution kar do our staf ko thoda to samjao.

Respected sir...

I am paresh ramani my question to you i am purchase new vehicle in hero motocorp spl plus i3s ibs css. Chasis no-mblhaw082k5j10658
My mobile no-[protected]
Dealer name-jalaram automobils surat gujarat india
My issue are not solve in oil leakage problem i am onother time not choose hero's model and suggest relation another company like a honda's company model... Please reply

This is diwakar from pondicherry.. Since last one year i roaming around the valli motors for my hero glamour footrest... They said come after 1 week and 10 days but.., yesterday i came to know that through my mechanic still they are not ordered my spare part.. So what is the use of hero motors and shore room services.. Kindly take action against this issue.. I fed up with this staff and hero motors

This is a very bad and frustrating service from hero. I serviced my vehicle 2 months before there was a handle cross problem and on that time service center dont have handle to replace and they told me that if it is available we will inform you but they didnt informed me till now day before on 7-dec-2019 i visited to service center then also they dont have handled set
And then also same excuse we will arrange in 2 days now 3 days over no phone calls nothing and they didnt reply to my call i contacted to spare parts incharge.

Dear sir, ap ki services mujhe bahut pareshan kar rahi h m n kuch deen phle service karai thi waha par m n jo kaam karaya wahi problem m dobara face kar raha hu or jab m complain k ley gya to mujhe again pura deen kharab karna pad raha h agar ap is par koi action nhi lete to mujhe consumer m complain karni padegi my gadi no. Dl3seb0144 my mobile no [protected] contact me urgent or meri battery bhi changeing time honey k bad change nhi ki ja raha jabki wo kharab h

Today i gave my vechicle for serviceat 7 am, they didnt do anything but they charged money, i am very disappointed by them and they deliveried the vechile at 8. Pm, what is this? Sir, the staffs were very disobedient. From last 4 services they dindnt resolve any complaint raise by me on vechicle. They simply wash the vechicle and give to me. Take a right action on them. But this time i am totally disappointed by their service. After getting my vechicle with in half an hour it gets starting problem, what can i do sir? This is ridiculous. Y i want to pay money for simply washing the vechicle, i[censored] not take action on them, then i will go for consumer court. Thank you

July 5 2019 bike was purchased from sai motors banglore...
Rusted rim were replaced after 5 months of purchase so much drama by service center...
Busted mono shock (Yet to be replaced)
Engine noise even after resetting tappet thrice at every 500km (Fully synthetic oil used)
Uneven tyre wear out at rear
Help me wt to do... I want a replacement because new bikes are flawless... Mine was form first lot that's why so many issues...
Help me to reach this msg to hero..
Thankyou
Nirmal

I had purchased a hero splendor + (I3s self-drum-cly) on 03/2018 and then given bike on service

1- given bike to service on 27/11/2019 and they said deliver time was 28/11/2019 but when we reach there they said still bike service was not done and expect me the deliver tomorrow
2-asked to check for mileage, engine oil and break shoes adjustments. None of this had be done as conformed by one of your executive who later on who checked my bike
3-asked to do for teflon polish and for that they charged me 450/- extra and did normal wax polish.
4- for above given service they charged me 1560/- for which i hope they made bill and did my bike wash and returned my bike
5- manager himself was telling to staff that i'm useless customer (While talking on phone he was telling to some other staff)

Overall this was my second time happening with the same service center in hyderabad. Now help me in understand that is this the service your team want's to give for customer or do you think that we are wasting our money

Appreciate quick response and request your team to kindly refund my money immediately, also let me know if this is the way you and your team wants to continue service then as a common man we will just shut our mouth and stop buying or recommending hero bikes to buy.
After giving complaint through online someone had called me from hero motors called me and asking me to give my bike service which was approx 50 kms from my residence place.

Imp note: don't ask me to take my bike and give it for service in same service center or any another hero service center. Because already my bike was been spoiled by the same service center earlier