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Hero MotoCorp Complaints & Reviews

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Updated: Aug 5, 2025
Complaints 6263
Resolved
257
Unresolved
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hero MotoCorp reviews & complaints page 153

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A
Akhilesh717
from Vadodara, Gujarat
Oct 1, 2019
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Address: F-54, Ambalal park society, near poonam complex, waghodia road, vadodara 390019, Vadodara, Gujarat, 390019

I have brought hero glamour fi on 12th september 2019 from kumar motors (Address: khaswadi rd, behind aradhna cinema, salatwada, karelibagh, vadodara, gujarat 390001). But it is not working properly. I have complained in kumar motors but they told me to submit my new bike in their workshop. They will check the problem and will solve. I have submitted my bike for two times in workshop but still i am getting the issue. I told them to replace same bike but they told me that they don't have access to replace it. I am helpless. Please help me.
Hero MotoCorp customer support has been notified about the posted complaint.
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My passion pro 1year ago purchased bike but bike average are 40kmpl this problem starting purchase bike
Reply
Dear Sir,

We would like to investigate the issue. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
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    A
    [email protected]
    from Mumbai, Maharashtra
    Oct 1, 2019
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    Address: Dharmanagar Main road, Ganjam, Odisha, 760002

    I have booked for the paid service of my hero maestro edge (Od-07w-9562) yesterday at lakshmi motors, brahmapur pin-760002. My booking serial number was 3. But when i reported there with my service manual book as per the time (9:00am) they mentioned, they did not accept my booking and said to make a que again for the booking of paid service and said to deliver my vehicle after 6:30pm. I am totally not satisfied with this kind of service. Please look into the matter.
    Hero MotoCorp customer support has been notified about the posted complaint.
    View replies
    Sir Mari hf deluxe bike 8 months old ha or vaha sound kar rahi ha or jab mana company ma bike dikai to unona kaha ki bike time chain karab ha or is ka paise lagaga gab ki engine ka 5 year ka insorans ha sir is ko karva do thanks sir. Name =Santosh / [protected]
    Reply
    Dear Sir,

    Apologies for the unpleasant experience. With respect to your complaint[protected] raised via Corporate Website. We are currently in the process of resolving your issue, kindly let us know once your issue gets resolved.

    Regards,
    Team Hero MotoCorp
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      G
      gl narayana narayana1205
      from Mumbai, Maharashtra
      Sep 30, 2019
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      Address: TJ Nagar ,near mighty gym,, 530044

      I was purchased a gloumer i3s vehicle by canteen through last year november, when i was purchased vehicle it's troubling by gear changing still not clear issue, recently i was serviced 4th servicing
      I was paid 1064 for clutch plate. But it's troubling me again iwas request somany yes hero showroom, and contact hero care and vijayawada. So iwas complaint at consumer court, thank u
      Hero MotoCorp customer support has been notified about the posted complaint.
      View replies
      The service of hero Honda service centre here in Bareilly is worst. They have done something wrong with the engine oil tank due to this the oil keeps on leaking from it. Now the service staff including the manager is not ready to accept their mistake. If I will not get the things done right I will go to the consumer court.

      properly not service vehicle - Comment #3548538 - Image #0
      properly not service vehicle - Comment #3548538 - Image #1
      properly not service vehicle - Comment #3548538 - Image #2
      Reply
      Lakshya786's reply, Sep 28, 2019
      Manager name is Rajesh Mangla
      And Fahim done the service.
      I had claimed insurance on 07.08.2019 in Rahul Hero motoCorp, RANCHI. but till date it has not been resolved. On inquiring, he says that the Vehicle parts has not come yet.

      please help me...
      Reply
      Very bad services we getting from the hero servicing centres. They are taking extra money without the the tax invoice. I am ready to provide you details about service centre. If we ask them for bill they are replying me no internet
      Reply
      Dear Sir,

      We totally understand the inconvenience you are experiencing. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
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        V
        VirenderChopra
        from Noida, Uttar Pradesh
        Sep 30, 2019
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        Address: V.P.O BAMLA -1, VILLAGE BAMLA 1, Bhiwani, Haryana, 127021

        Sir. Meri bike hr16t5406 accident hogyi ta or ek side meri damage hogyi meri 0plicey insurance h. Hero aggency wale mera na claim pas kra va rhe. Sir inko koi frak nhi padta inki or aadmi marjye inko is bat matalb h inki bike kuch na ho. Meri bike ko aaggncy hero jaya moter bhiwani pin code 127021. M kade hui h. Koi solutions nhi kr rhe. Inlogo ka kam bas customer ko persan krna or bolte h k tum kud bike ko accident kiya.
        +1 photos
        Hero MotoCorp customer support has been notified about the posted complaint.
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        I drop my bike supersplender plus on 24 September 2019 and center give me time for pick up at next day 12pm and they didn't completed work till 5pm on 25 September 2019...very poor service please don't go anybody for servicing at hero motor Corp.
        Reply
        Dear Sir,

        We highly regret the inconvenience caused. Please share your Registered Mobile number, Email Id, and Dealer details on Email ID app.[protected]@heromotocorp.com for our team to assist you.

        Regards,
        Team Hero MotoCorp
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          M
          Mehul khargiya
          from Ahmedabad, Gujarat
          Sep 29, 2019
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          Address: WARD NO 14,KHARAKUWA,JORAVARNAGAR,LATI BAJAR, Surendranagar, Gujarat, XXXXXX

          Sir my name mehul mera bhai khargiya my bike splender gj13 qq8838 loan in hiro fincorp in 2015 thus loan complete in2015 and show status close but still in cibil report it show 5500 overdue i receive noc and transfer bike but still show overdue many times i visit to hiro fincorp but still no response from him no one can give positive reply please help to remove cibil
          Hero MotoCorp customer support has been notified about the posted complaint.
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          Dear Sir,

          We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

          Regards,
          Team Hero MotoCorp
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            L
            Lakhdhirsinh
            from Amreli, Gujarat
            Sep 29, 2019
            Resolved
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            Resolved

            Address: HARIJ, PATAN, GUJARAT

            Dear team,

            Mene hero spender + bike loyalty tha uske 3 or 4 month bad mere bike engine me noice problem aa rahi thi dealership me bataya to unhone thoda setting karje thik kar ke mejhe bike de diya or 20 -25 din bad firse problem ane lagi fir mene unko bataya fir unhone setting karke dik kar diya... Kuch din bad fir kharab ho gaya aisa mere sath 10 -12 bar kiya par vo abhi tak properly repair nai kar paye or har bar problem batao to setting karke de dete hai... Or repair karne par mujhe koi bil bhi nai dete hai..
            Ye noise problem bike ka company fault hai ab yeah dealership sahi service bhi nai dete hai

            Please help for thi problem

            Dealership name-sarthi auto
            Dealership location - patan (Gujarat)
            Bike no-gj 12 ae 0157
            Engine no-ha10aghhb77187
            Vin - mblharo8xhhbg6502

            My contact -[protected]
            +2 photos
            Nov 22, 2019
            Complaint marked as Resolved 
            He was call me and provide me a bike service and repair my engine problem
            Hero MotoCorp customer support has been notified about the posted complaint.
            Sep 29, 2019
            Updated by Lakhdhirsinh             Sorry bymistake wrong bike number
            Right number is GJ24AE 0157

            View replies
            Dear Sir,

            Sorry to hear about the trouble you faced. We have notified your complaint[protected] to our team and they will be in touch with you.

            Regards,
            Team Hero MotoCorp
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              A
              Akash Shekar
              from Bengaluru, Karnataka
              Sep 28, 2019
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              Address: 1215 5th cross prakash nagar, 560021

              Dear sir/medam
              I bought a splender i smart 110cc bike in[protected] actually problem is when i am given the service is not good service at all 2times engine issue and i am serviced in[protected] i am explain all my problems in service supervisor he told i will take care of this but again today morning front brake as jam and i got a accident myself and my bike is also damage now i think i will get a resolution as soon...
              Regards
              Akash shekar
              Hero MotoCorp customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

              Regards,
              Team Hero MotoCorp
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                S
                Suniljyoti
                from Mumbai, Maharashtra
                Sep 28, 2019
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                Address: Galaxy moters tifra , Bilaspur , CG, 495001

                Dear sir
                I am jyoti yadav i purchased maestro bike (Cg-10-am-2905) 1.5 year ago on date 19/04/2018 but galaxy motors not provide my rc card and i complaint again and again in galaxy motors to mr ajay but not solution in 1.5 year and very bad behaviour
                So please you provide my rc card from galaxy moters tifra, bilaspur

                Jyoti yadav, ratanpur
                C. G.
                Hero MotoCorp customer support has been notified about the posted complaint.
                Nov 07, 2019
                Updated by Suniljyoti                 I am Jyoti yadav purchsed mestro bike CG10AM2905 on date 15/04/2018 at Galaxy Moters Bilaspur, Near Tifra Brigze, Bilaspur
                But not provided my RC Card at this time, I had many of time complaints against Galaxy Moters against Ajay Kumar Hiradhar very bad behavior with me also not solved my problem on date 07/11/2019

                Please sir/mam solved my problem
                Thanks
                Nov 17, 2019
                Updated by Suniljyoti                 Very bad services not solved within 2 month
                Jan 31, 2020
                Updated by Suniljyoti                 You are not solved my complaint at this time 31/01/2020

                Very bad service's
                Jan 31, 2020
                Updated by Suniljyoti                 कंपनी से उम्मीद थी मगर चोर चोर मौसेरे भाई
                View replies
                Dear Jyoti,

                We regret the trouble caused. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                Regards,
                Team Hero MotoCorp
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                  F
                  Faizan kham
                  from Kanpur, Uttar Pradesh
                  Sep 27, 2019
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                  Address: Bhinga district shrawasti agency name joy auto sales, Shravasti, Uttar Pradesh, 271831

                  सर मैंने सुपर स्प्लेंडर बाइक खरीदी थी कुछ दिन के बाद
                  मेरी बाइक जल गयी थी फिर मैंने क्लेम किया मुझे कुछ पैसे मिले फ्री इन्सुरांस कंपनी बोली अपनी बाइक हीरो एजेंसी से
                  उठालो जब मैंने अपनी गाडी लेने गया उसने कहा गाडी नही
                  मिलेगी फिर मैंने क्यों नही मिलेगी कहा नही देंगे जो चाहो
                  कर तुम कुछ नही कर पाओ गए फिर बोला ठीक है
                  22 हज़ार रुपया गाडी का पार्किंग का दो मेरी गाडी नही दे
                  रहा है सर
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                  Regards,
                  Team Hero MotoCorp
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                    V
                    Vinod H Thaker
                    from Mumbai, Maharashtra
                    Sep 27, 2019
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                    Address: vinod h thaker j201,nissan pride new ranipahmedabadm no.9998353881

                    Sir, complin on sept. Ist week above subject - chesisnombljfno43jgl08081
                    Ther no answer for same camplinhero destiny 125lxthrough speed rider3, baleshwar plazanr. Savan bunglow new ranip ahmedbadmno[protected]with rate quation of rs.70478/-including aoo taxes rto insurance /amc. He had promisiom to give back rs.8000/ as exchange offer old scooter we give rs.500has bookin g &rs.61978/-has full&final amount. Orginal bill receipt receiver on 1stweek sept. Still amce receipt not re

                    Ceivee /quation amount /actual amoun t differnt even model different
                    From
                    Vinodh hiralal thaker mo. No.[protected]
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    We highly regret the inconvenience caused. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                    Regards,
                    Team Hero MotoCorp
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                      N
                      Narendra Nathawat
                      from Mumbai, Maharashtra
                      Sep 27, 2019
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                      Address: Jaipur, Rajasthan, 302012

                      Sir, i am regular customer of jagdev motors, vaishali nagar, jaipur.
                      I serviced my maestro scooty their two times for oil leaking problem but till date problem has not been resolved.

                      I am army person and i have not much time but yesterday i waited 1 hour but they said parts seller not available,.

                      I am much frustrated for this type of service and i also waste lot of money for this problem.

                      So please take action against jagdev motors and instruct for resolve the problem. [protected]
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Apologies for the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                      Regards,
                      Team Hero MotoCorp
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                        D
                        Dhanalekshmi
                        from Thrissur, Kerala
                        Sep 26, 2019
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                        Address: Diya mobikes eanchakkal, Thiruvananthapuram, Kerala

                        Purchased destiny 125 cc scooter from diya mobiles, eanchakkal trivandrum. Vehicle delivered after permanent registration. Within 2 days, engine stopped while giving acceleration. Vehicle just passed 3 kms, and got stuck. Didn't received good response from service team at showroom. They took the vehicle, but not responding about status. Require urgent attention
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Sorry that we gave you a reason to be upset with us. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                        Regards,
                        Team Hero MotoCorp
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                          R
                          Roney07
                          from Surendranagar, Gujarat
                          Sep 26, 2019
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                          Address: Ahmedabad, Gujarat, 380008

                          I purchased bike passion x pro around 6 month ago before 2 days some noise came from engine and i took this bike for check up at service center and service person told me there are crank shaft issue in bike. So they need to bike for engine work for 3 to 4 days. And they ask me 1000 ruppes for some packing charge.
                          Is this my fault???
                          Why i spend this rupees??
                          My job is field related so bike is must necessary for me.
                          So how can i survive without bike.
                          Is this manufacturer defect??
                          Please give a proper answer.
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Hero I smart model no 2015 part meetar case upper and side panel left side not provide may 2019 to till date please action fast
                          Reply
                          Dear Sir,

                          We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                          Regards,
                          Team Hero MotoCorp
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                            म
                            मस्तराम मीना
                            from Mumbai, Maharashtra
                            Sep 25, 2019
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                            Address: BUNDI, 323001

                            मेरे गाड़ी 29, 000 किलोमीटर चली है और दो वर्ष हुये हैं जिसकी रेगुलर सर्विस में शिवम मोटर्स बून्दी राज.में करवाई है और उसकी 5 की वारन्टी हैं जिसकी इंजन, क्रेन, हेड, सेल्फ, क्लच प्लेट आदि पार्ट्स में टेक्निकल खराबी आ गई हैं जिसको मैंने हीरो मोटोकॉर्प शोरूम शिवम मोटर्स बून्दी में सही करवाया है जिसका मैनेजर संदीप अग्रवाल मेरे से 1966 रुपये भुगतान करने की मांग कर रहा है इसके लिए मैंने कंपनी के हेड ऑफिस और टोल फ्री नंबर पर भी प्रयास किया लेकिन किसी ने सन्तुष्ट जवाब नहीं दिया है।
                            प्लीज मेरे सहायता करें।
                            +1 photos
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Sorry to hear about the trouble you faced. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                            Regards,
                            Team Hero MotoCorp
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                              M
                              Manglam Mishra
                              from Mumbai, Maharashtra
                              Sep 25, 2019
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                              Address: Lucknow telibagh, Lucknow, Uttar Pradesh

                              They have taken 5000money from me and done nothing on my bike my bike problem not resolved my bike has not wash properly and behavior of adviser susil was very bad they are fortunate to customer to change that part which are not necessary and they have 5000 then i also have not problem but whatever i have tell to adviser that is not resolved that is concerned
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              We're sorry for the inconvenience and completely understand how you must be feeling. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                              Regards,
                              Team Hero MotoCorp
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                                S
                                Sunil@1986
                                from Mumbai, Maharashtra
                                Sep 25, 2019
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                                Address: Khopadi Budruk, भवानी चौक, 422103

                                I purchased bike from regent auto malegoan which is splendor pro.. After that passing registration not completed by dealer in the period of date... That's why whole amount for registration paid by me... It's hurrasing... Bcoz passing registration charges already paid to dealer... Date of purchasing-28 oct 2016... My contact number-[protected]
                                Bike number-mh-15 fw-7314
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                We would like to investigate the issue. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                Regards,
                                Team Hero MotoCorp
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                                  U
                                  Upadhyay OM
                                  from Lucknow, Uttar Pradesh
                                  Sep 24, 2019
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                                  Address: Amit auto mobile Anand nagar, Maharajganj, U.P, 273155

                                  Hero agency pe nayi gadi ki free servicing ko seriously nahi kiya jata hai. Jab mai servicing karane jata hu to batae hue problems ko thik karne ke bajaye ve kehte hai ki scootey kharab hai, iska matalab hero ki nayi scootey kharab hai logo ko nhi lena chahiye. Jab kaise bhi karke servicing ho jaati hai to agar koi problem fir do teen din me aati hai to ve scooty ko kharab batate hai aur kehte hai ki hero ki scooty kharab hoti hai.
                                  Agar aap chahte hai ki aage hero ki gaadi hi li jaye to meri baato ka dhyaan dijiye aur kuch action lijiye
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                  Regards,
                                  Team Hero MotoCorp
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                                    A
                                    Arindam Mahata
                                    from Chennai, Tamil Nadu
                                    Sep 23, 2019
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                                    Address: 603002

                                    New glamour i3s engine overheating in less than 3 km ride. Changed engine oil twice still problem not resolved. Showroom guys tested different 125 cc hero bikes same problem. Hero bikes have faulty engine. Don't buy. Every bike getting overheated in less than 3 km. Showroom people also not supporting. Very serious fault in engineering. How this bike got quality certificate
                                    Hero MotoCorp customer support has been notified about the posted complaint.
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                                    Dear Sir,

                                    We regret the inconvenience caused to you. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                    Regards,
                                    Team Hero MotoCorp
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                                    It's very worst that people here don't have value for time . The promising day delivery they never give. People live bike and go and they have to spend money to go and again come. But this useless people ll never no that. Just keep doing timepass
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                                    Dear sir/madam, please slove this matter all ready 3 service done but no slove as is as.
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                                      amit gawriaya
                                      from Noida, Uttar Pradesh
                                      Sep 23, 2019
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                                      Address: Mandawa, 333704

                                      Dear respect sir|/madam
                                      Know your information sir i have purchased a bike your hero motocorp company modle 2018 i3s red color splender plus self start allow vahile.
                                      I am returning complet service for your rigesterd service center and total running bike 19500km but bike engine damage and bike up oil.
                                      So please request you my bike repair engine and replace engine, please any solution for my bike engine

                                      Thanks & rigrads
                                      Amit kumar
                                      [protected]
                                      Bike no. - rj18 sz7580
                                      Bike service center name - suraj motors mandawa.
                                      Purchase details - suraj motors mandawa. Jhunjhunu. Raj.333704
                                      All service complete
                                      Bike model - feb. 2018
                                      Total running km - 19500
                                      Red color splender plus
                                      Hero MotoCorp customer support has been notified about the posted complaint.
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                                      Dear Sir,

                                      Apologies for the unpleasant experience. We have notified your complaint[protected] to our team and they will be in touch with you.

                                      Regards,
                                      Team Hero MotoCorp
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                                      Priyanka Auto Care Bagbahara during service parts ko damage kr Naya part lagane Kha jata hai Mai mansik rup se pidit hu Service ke dauran meter ko kharab kiya gya, fir meter wire ko gayab kr diya gya
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                                        CAlokram
                                        from Port Blair, Andaman and Nicobar Islands
                                        Sep 23, 2019
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                                        Address: AKT., Dairy farm, South Andaman, Andaman and Nicobar Islands, 744101

                                        My complaint is that i purchased my vehicle on 26th july 2019. My bike reg no is an01p3624 resident of port blair, a&n islands. After doing my 1st service in 633kms the bike is developing some defects regarding fork and cone set. I approached to the authorized service centre akt in dairy farm... They are not willing to take my vehicle coz its under one year warranty although after 3days i somehow managed to give my vehicle today i. E 23rd of sept but they returned my bike saying no issue... After a chat with mechanic he told me he will see the issue and inform me in the evening. Such a irresponsible behavior of the authorized service centre i not bearable. Kindly look into the matter and reaolve the same at the earliest.
                                        Hero MotoCorp customer support has been notified about the posted complaint.
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                                        Dear Sir,

                                        We regret the unpleasant experience. Please share your Registered Mobile number, Email Id, Dealer details and VIN (Vehicle Identification Number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                        Regards,
                                        Team Hero MotoCorp
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