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Updated: Dec 12, 2025
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hero MotoCorp reviews & complaints page 171

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C
Chandu411
from Delhi, Delhi
Apr 29, 2019
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Address: Mumbai City, Maharashtra

Dear all,

I want purchase a new bike in mumbai. When i approached hero moto corp and many other agencies they are asking for a rs 2000 extra (Apart from on road price). They are saying that if you don't have your own house in mumbai then you have to pay this charge. I have rent agreement as address proof.

Kindly provide your valuable suggestions how to deal with this kind of corruption.

Thanks for your understanding and awaiting for reply,

Best regards,
Chandu
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp
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    R
    Rahul tiwari
    from Mumbai, Maharashtra
    Apr 29, 2019
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    Address: Infront of RTO office pan bag vidisha, Vidisha, Madhya Pradesh, 464001

    I used to serve on hero motor car, even after i got the service, my bike was not cured. I have served many times but this problem is not being fixed properly and every time i get a service ka le is taken. Maneger has also been told, but even if the bow is done properly every time, my bike is not cured, i am very worried and this showroom has been missing me for 1 year. Please take any action on this.
    +1 photos
    Hero MotoCorp customer support has been notified about the posted complaint.
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    Dear Sir,

    We regret the trouble caused. We have notified your complaint[protected] to our team and they will be in touch with you.

    Regards,
    Team Hero MotoCorp
    Reply
    complaint resolved 29/04/2019
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      P
      pramod3681
      from Pune, Maharashtra
      May 23, 2019
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      Address: SR NO 67/4B,BHAIRAV NAGAR DHANORI ROAD,PREMAL DATTA MANDIR LANE, Pune, Maharashtra, 411015

      I purchased Hero Duet from Singh Cycle & Motor co, Pune on 8th Feb 20019
      I haven't got the vehicle number yet. It's very frustrating me as I took the bike by cash and still it's taking too much time. I want to return the bike and get my money back earliest possible.

      Are you really serious about your business? Then cancel such dealers those are not providing vehicle number or registration number since 3 months.
      Hero MotoCorp customer support has been notified about the posted complaint.
      May 24, 2019
      Updated by pramod3681       Hero MotoCorp customer support - What action you are planning to take on this???
      Jun 06, 2019
      Updated by pramod3681       It's still no action since 4 months I took the vehicle.
      View replies
      Dear Pramod,

      We highly regret the inconvenience caused. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

      Regards,
      Team Hero MotoCorp
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        R
        ravinderkumar2019
        from Delhi, Delhi
        Apr 29, 2019
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        This is to bring to your kind notice that i have got service of my bike bearing regn. No. Dl4s cq 6044 on 18.4.19 at shiv ganga automobiles, peera garhi, new delhi-63. They have charged an amount of inr 2045 vide invoice no.11461cd19v1328 dated 18.4.19. But they have not resolved the issues/problems regarding the service of my bike. They are making excuses and every time they sent me back whenever i visited to resolution of my problems. More than 5 times i visited the work shop as mentioned above, but they never even listened to me. I have called customer care center so many times but nothing has been done in this matter till date and the issues are still pending.
        In view of the above matter you are requested to kindly look into the matter and do the needful at the earliest. Kindly contact me at [protected], if needed.

        Regrds
        Ravinder kumar
        [protected]
        Hero MotoCorp customer support has been notified about the posted complaint.
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          S
          Sharwanpnbe
          from Patna, Bihar
          Apr 29, 2019
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          Address: Ramnagari,, Patna, Patna, Bihar, 800027

          Sir,
          I have buy new glamuor on 14th-apr-2019. Since the day i am facing problem regarding less torque and power not climb in height roads and flyover.
          I have complained three times in concern showroom and service center but they not resolving my issue. The service technician is a also given feedback the bike clutch plate and gear have problem and need to replacement after that the service manager not resolving bike issue. Kindly provide positive response to change engine because from the purchase day my bike engine torque and speed is bad. My new bike engine opened three times by service team at service center. After many mail they not replying and giving positive response need your support.
          Bike engine no ja06erkgc67196
          Chassis no mbljaw105kgc53931

          Regards
          Sharvan kumar
          [protected]
          Hero MotoCorp customer support has been notified about the posted complaint.
          View replies
          Galamor fi
          Oil motor not working properly
          Hero showroom se koi response nahi milta hai check v nahi karta hai
          Reply
          Dear Sir,

          We regret the unpleasant experience. Our team is already working on your concern[protected] raised via Dealer and will call you back to share an update.

          Regards,
          Team Hero MotoCorp
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            J
            Jogindra Patjoshi
            from Mumbai, Maharashtra
            Apr 29, 2019
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            Address: D D Hero Mohini complex chandra sekharpur bhubaneswar, Khordha, Odisha, 751

            I bought a duet scooter from dd motors bhubaneswar on dt 9.3.2017 engine no je33aagl22343. At time of purchase handle lock wasn’t working properly i was given assurance that it will work after use at the time of first service the same assurance was given after constant use of more than two years the lock is not working properly on dt 28.4 2019 i went to the service station i was told rudely that as i have not done all free service there is no warranty and 5 years warranty is only on engine i went to the sales shop and i was told that they only sell scooters and they don’t receive after sales complaint i fell that the dealer is carrying on adeceptive trade practice the service book guarantees a five year warranty as my scooter has run for only 2700 km the service centre advised me to bring the scooter for service after it has run 500km
            Hero MotoCorp customer support has been notified about the posted complaint.
            View replies
            Not satisfied.. bad service!!...after service my bike not washed by labour..and i3s system does not worked after servicing..very bad service!
            Reply
            HeroMotoCorp's reply, May 2, 2019
            Dear Jayant,

            Sorry to hear about the trouble you faced. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID [email protected] for our team to assist you.

            Regards,
            Team Hero MotoCorp
            Sir meri gaadi H.F deluxe hai jo ki hamne u. P ke badar motor Se purchase. Bike no. U. P 38 M 4322 . Par vo 6000 rupees demand Kar raha hai
            Reply
            HeroMotoCorp's reply, May 2, 2019
            Dear Sikandar,

            Sorry to hear about the trouble you faced. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID [email protected] for our team to assist you.

            Regards,
            Team Hero MotoCorp
            Dear Jogindra,

            Apologies for the unpleasant experience. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

            Regards,
            Team Hero MotoCorp
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              P
              Prabhu Dayal saini
              from Kota, Rajasthan
              Apr 28, 2019
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              Address: Dhani nadi wali Thoi District Sikar Rajasthan, Sikar, Rajasthan, 332719

              मेरा नाम प्रभु दयाल saini s / o Banwari LAL saini Dhani nadi wali Thoi जिला सीकर राजस्थान पिनकोड 332719 aene[protected] ko bike leya tha or uska accident ho gaya hai or wha bike kam hone k liye sorum me kadi hai या wha bike ka kam hone k bad wo ham ko bike nhi de rahe hai yha लें neemkatahna se Bansy Hero auto se liya hai या nhi ham ko iski Rc de rahe haese palese aap hamri karo aap se request अनुरोध हाई धन्यवाद [protected]
              Hero MotoCorp customer support has been notified about the posted complaint.
              View replies
              Hi,
              I bought 2nd hand pleasure from Bhavani Auto Agency Sardhana Meerut. Still I didn't received my original papers of scooty. He make fraud with me. Please take strict action again the showroom owner ASAP, otherwise I will complaint against him in court.
              Reply
              HeroMotoCorp's reply, May 2, 2019
              Dear Sir,

              We regret the unpleasant experience. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID [email protected] for our team to assist you.

              Regards,
              Team Hero MotoCorp
              Engine licag
              Reply
              Dear Prabhu,

              We highly regret the inconvenience caused. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

              Regards,
              Team Hero MotoCorp
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                P
                Prabhu Dayal saini
                from Kota, Rajasthan
                Apr 28, 2019
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                Address: Dhani nadi wali Thoi, Sikar, Rajasthan, 332719

                Mera name prabhu dayal saini s/o banwari lal saini dhani nadi wali thoi district sikar rajasthan pincode 332719 mene[protected] ko bike leya tha or uska accident ho gaya hai or wha bike kam hone k liye sorum me kadi hai or wha bike ka kam hone k bad wo ham ko bike nhi de rahe hai yha bike neemkatahna se bansy hero auto se liya hai or nhi ham ko iski r. C de rahe hai palese aap hamri help karo aap se request hai thank you
                +1 photos
                +1 videos
                Hero MotoCorp customer support has been notified about the posted complaint.
                Apr 28, 2019
                Updated by Prabhu Dayal saini                 Mera name Prabhu Dayal saini s/o Banwari LAL saini Dhani nadi wali Thoi District Sikar Rajasthan pincode 332719 mene[protected] ko bike leya tha or uska accident ho gaya hai or wha bike kam hone k liye sorum me kadi hai or wha bike ka kam hone k bad wo ham ko bike nhi de rahe hai yha bike neemkatahna se Bansy hero auto se liya hai or nhi ham ko iski R.c de rahe hai palese aap hamri help Karo aap se request hai Thank you [protected]
                View replies
                Sir,
                I buy Hf Deluxe bike in March 25, 2019 @ 57, 800 from Nisaniya auto care, Mahender garh road, Kanina. The agency dealer give me Nov. 2018 model instead of 2019 Model . What i do now.
                Reply
                HeroMotoCorp's reply, May 2, 2019
                Dear Sonu,

                We would like to investigate the issue. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID [email protected] for our team to assist you.

                Regards,
                Team Hero MotoCorp
                I'm purchased hero pleasure scooter on 19/03/2018 from this date to till date the scooter is giving 20 to 25km per liter after completing 4 services.in servicing center so many time complainted but still not solving vehicle milage problem.vehicle no KA30 K2405
                Reply
                HeroMotoCorp's reply, May 2, 2019
                Dear Sir,

                We highly regret the inconvenience caused. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID [email protected] for our team to assist you.

                Regards,
                Team Hero MotoCorp
                Hi,
                I bought 2nd hand pleasure from Bhavani Auto Agency Sardhana Meerut. Still I didn't received my original papers of scooty. He make fraud with me. Please take strict action again the showroom owner ASAP, otherwise I will complaint against him in court.
                Reply
                Dear Prabhu,

                We highly regret the inconvenience caused. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                Regards,
                Team Hero MotoCorp
                Reply
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                  S
                  singhmanbir07
                  from Mumbai, Maharashtra
                  Apr 28, 2019
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                  Address: 123302

                  I bought a new hf deluxe last month. Now i facing an issue with braking system. As the hero motor corp is providing 5 years warranty. I have visited the service centre but their mechanic are not able to rectify the problem. But when i request them (Dealer) to replace the defected part in warranty, they are telling that warranty is applicable on engine only.
                  Please suggest what to do.
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  We would like to investigate the issue. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                  Regards,
                  Team Hero MotoCorp
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                    U
                    Uday Satnami
                    from Mumbai, Maharashtra
                    Apr 28, 2019
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                    Address: MP Nagar zone-2, Bhopal, Madhya Pradesh, 464986

                    I bought passion expro on 29 of march 2019 and i found some problems.
                    1. It does not have power and pickup as 110cc engine. It seems like a repaired or old engine.
                    2. I found that it does not have good quality breacks on both the rear and front like dream yuga and honda shine.
                    3. Third one is, its head light does not cover all the road. It shows some dark spots between the light area.
                    So according to my experience and according to dream yuga and shine it is the failed bike.
                    Bought from varenyam showroom zone -2 mp nagar bhopal.
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    Dear Uday,

                    Apologies for the unpleasant experience. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                    Regards,
                    Team Hero MotoCorp
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                      र
                      रजनीकान्त दुदही तमकुहीराज
                      from Delhi, Delhi
                      Apr 28, 2019
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                      Address: Rk mobile king, dudahi, Kushinagar, Uttar Pradesh, 274302

                      महोदय,
                      निवेदन है कि मैं पार्थी रजनीकांत ने 30 मई 2012 को आपके अधिकृत गुप्ता हीरो एजेंसी से हीरो की Impulse बाइक खरीदी, पूरे 1 साथ चलने के उपरांत बाइक की कई पार्ट्स खराब हो गए, जिसके लिए मैं गुप्ता हीरो पडरौना, और दुदही समर आटो के यहाँ बार बार ऑर्डर लिखवाने के बावजूद पार्ट्स नही मिले।
                      जिससे हम तंग आकर बाइक रख दी ।
                      रखी हुई बाइक की पार्ट्स उपलब्ध कराने की कृपा प्रदान करें।
                      -रजनीकांत
                      [protected]
                      +1 photos
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      We totally understand the inconvenience you are experiencing. Our team is already working on your concern[protected] raised via Dealer and will call you back to share an update.

                      Regards,
                      Team Hero MotoCorp
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                        S
                        suhaan.friend
                        from Mumbai, Maharashtra
                        Apr 27, 2019
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                        Address: Khaggu sarai near niyariyan wali masjid, Sambhal, Uttar Pradesh, 244302

                        Dear sir/madam
                        It is to inform you that your hero showroom is not cooperating with me. I live in sambhal and before 7 months ago i have bought a duet scooty and from the starting that scooty was not working properly i complained lot of time in the showroom but they always not give me proper solution...
                        Now this time my scooty engine dead and still they are not cooperating with me... They are doing mishave with me so please give the solution... I hope i will get as soon as possible solution from you...
                        Thankyou
                        +1 videos
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        We are extremely sorry for the inconvenience caused. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                        Regards,
                        Team Hero MotoCorp
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                          M
                          Magesh2410
                          Apr 27, 2019
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                          Hi,
                          I have previously called and told to the customer care, that the service centre is not providing good service and charging heavy amount. I have bought bike in april 2015, i have been doing service regularly within the time frame and oil level in maintained accurately. Now engine make some noise and they are asking to replace the engine. What a poor service for the past 4 years in your hero service centre. It's a day robbery from your side snacthing money from poor people. If you want money, beg us, we will give. Don't do like this and trust is broken fully. I need my engine to be replaced fully at free of cost and sort out the issue.

                          Thanks
                          Magesh
                          Chennai
                          [protected]
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Dear Mangesh,

                          We regret the unpleasant experience. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                          Regards,
                          Team Hero MotoCorp
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                            U
                            Uday Satnami
                            from Mumbai, Maharashtra
                            Apr 27, 2019
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                            Address: Ward no.04, sultanpur, Distt-Raisen, M.P., PIN-464986, Bhopal, Madhya Pradesh, 464996

                            I bought passion expro on 29 of april 2019 and i found some problems.
                            1. It does not have power and pickup as 110cc engine. It seems like a repaired or old engine.
                            2. I found that it does not have good quality breacks on both the rear and front like dream yuga and honda shine.
                            3. Third one is, its head light does not cover all the road. It shows some dark spots between the light area.
                            So according to my experience and according to dream yuga and shine it is the failed bike.
                            Bought from varenyam showroom zon two mp nagar bhopal.
                            Uday satnami — [protected]
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            View replies
                            Dear Uday,

                            Apologies for the unpleasant experience. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                            Regards,
                            Team Hero MotoCorp
                            Reply
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                              A
                              Akif Rizwan
                              from Mumbai, Maharashtra
                              Apr 26, 2019
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                              re: complaint against prakash motor service center lal bagh road bengaluru 560027

                              Address: 560047

                              Hi hero,

                              I have bought the bike (Maestro edge) 2 years before and i am giving for regular service to prakash motor service centre but since four months my bike was noising after crossing the speed of 45. Every month i was going service center to resolve my problem and they were charging some amount but couldn't fix.

                              I have followed continuously four months, then they resolved this problem but new problem came...
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                              M
                              Muttainaushad
                              Apr 26, 2019
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                              Address: Kayamkulam/alappuzha /kerala, 690533

                              സർ
                              Kl 29P7866 രെജിസ്ട്രേഷൻ ഉള്ള ഹീറോ ഗ്ലാമർ ബൈക്ക് കായംകുളം (കേരളം )ഏജൻസിയിൽ നിന്നും വാങ്ങി.വാങ്ങിയ നാള് മുതൽ ഓരോ സെർവിസിനും ഓരോ പോരായ്മകൾ പറയും.അതു ശരിയാക്കി എന്നും പറഞ്ഞു തരും.പക്ഷേ കുഴപ്പം മാറിയില്ല . (പരാതി )
                              1, പെട്രോൾ ഗേജ് കൊള്ളില്ല
                              2, മിസ്സിംഗ് രണ്ടു തവണ കൊടുത്തു .
                              ഫ്രീ സർവീസ് കാലാവധിയായിട്ടില്ല.മിസ്സിങ്�...⇄ കൊടുത്തപ്പോൾ എഞ്ചിനീയർ ഇല്ല അതുകൊണ്ടു വണ്ടി കൊണ്ടുപോയിട്ട് താങ്കൾ വിളിക്കുമ്പോൾ വന്നാൽ മതി.ഇതാണോ ഒരു ഡീലറുടെ ഉത്തരവാദിതോം.സർവീസ് വളരെ മോശം ആണ്‌ .സ്റ്റാഫുകൾ സംസ്കാരം ഇല്ല.പാർട്സിൽ ഉള്ള സ്റ്റാഫ് മോശം സ്വഭാവം.ആയതിനാൽ മേല്പറഞ്ഞ പരാതിക്കു പരിഹാരം കാണുമെന്നു വിശ്വാസത്തോടെ
                              M.Naushad
                              Jauharmanzil
                              Kappileast
                              Krishnapuram p o
                              Alappuzha dis
                              Kerala 690533
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              Apr 26, 2019
                              Updated by Muttainaushad                               KL29P7866 hero glamour
                              M naushad jauharmanzil kappileast Krishnapuram p o. Kerala
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                              Dear Sir,

                              Sorry to hear about the trouble you faced. We have notified your complaint[protected] to our team and they will be in touch with you.

                              Regards,
                              Team Hero MotoCorp
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                                M
                                Madeeha Rehman
                                from Bhopal, Madhya Pradesh
                                Apr 25, 2019
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                                Address: 121 A sundar nagar ashoka garden, Bhopal, Madhya Pradesh, 462023

                                I have purchased this vehicle just five months before and i have to take it for servicing trice till date.
                                Following problems has been seen frequently even after every servicing
                                1. The self does not work if we start after one day the respective person who has done servicing said start it with kick first that to okay
                                2. 2. Then its relay was short circuited and once the vehicle is on it does not off and finally its battery discharge
                                3. 3. Again i have given to servicing but after the servicing also this continues and now battery is discharged and even by kick it is not starting also after servicing they have not closed all parts properly and its all parts vibrate while driving if this is how a new vehicle works under hero than no one should have purchased it
                                I am really disappointed by its working and servicing that i have started suggesting people not to buy it
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                View replies
                                Dear Madeeha,

                                We highly regret the inconvenience caused. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                Regards,
                                Team Hero MotoCorp
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                                  M
                                  madiri
                                  from Mumbai, Maharashtra
                                  Apr 25, 2019
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                                  Address: Krishna, Andhra Pradesh

                                  Good afternoon sir/madam
                                  Iam m purna prakash i purchased hero hf delux 10 months before regarding this i have some doubts so please clarify me

                                  1. Iam attending 3rd service in dasarath kandrika but they are not enter into online is there any my fault

                                  2. At the time of my4th service dasarath motosr are not there soo iam attending rm motosrs near pvp wiht 1000km more then my bike is not suitable for 4th service

                                  3. My bike completed 1000km my bike was suddenly stopped doesn't start. So iam went to rm motors near pvp in that mechanics are sed to me some starting coil was melted so in that i have warranty or not

                                  Please clarify me this dobts
                                  Thanking you sir/madam
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  We would like to investigate the issue. Please share your Registered Mobile number, and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                  Regards,
                                  Team Hero MotoCorp
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                                    baranig
                                    from Melur, Tamil Nadu
                                    Apr 25, 2019
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                                    Address: Coimbatore, Tamil Nadu

                                    I left my hero two wheeler reg. No. Tn38ar 4167 for service on 17.04.2019 at one of your dealer in tamilnadu. The name of the company is suguna automobiies located avinashi road, coimbatore. Accepted delivery on 18.04.2019, till date (25.04.2019) no response from them. I took the vehicle from the same dealer in the year 2008. Kindly register my complaint for the status of my vehicle. My contact mobile no.[protected]
                                    Hero MotoCorp customer support has been notified about the posted complaint.
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                                    Dear Sir,

                                    We highly regret the inconvenience caused. We have notified your complaint[protected] to our team and they will be in touch with you.

                                    Regards,
                                    Team Hero MotoCorp
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                                      A
                                      Aabbhhii123
                                      from Mumbai, Maharashtra
                                      Apr 25, 2019
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                                      Address: New Delhi, Delhi, 110086

                                      This is abhishek sharma, a customer of herofi corp, i purchased a bike and finance through your fi. My last installment got bounced, so one of your personal made me call and start abusing, that why are you not depositing installment.

                                      So this is how your collection team do the work, humiliation is the part of your work, to abuse mc/bc is general practice in your task. This is how your collection person do their job.

                                      Plz clearlify

                                      I'm mentioning contt. No. Also who was abusing.[protected],

                                      Please take strict action and also share if you can, what action have taken on it and how much time will it takevto be done.

                                      Thank you
                                      Abhishek sharma
                                      [protected]
                                      Hero MotoCorp customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Abhishek,

                                      We are extremely sorry for the inconvenience caused. Please share your Registered Mobile number, Dealer details and VIN (Vehicle identification number) on Email ID app.[protected]@heromotocorp.com for our team to assist you.

                                      Regards,
                                      Team Hero MotoCorp
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