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Hero MotoCorp Complaints & Reviews

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Updated: Apr 12, 2026

Complaints 6268

Resolved

257

Unresolved

6011

Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Hero MotoCorp reviews & complaints page 181

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Address: Hyderabad, Telangana

Worst customer service at medially hero showroom, hyderabad. Telangana.

There is no proper response if we go for servicing of bike. There is no proper response if we go for any spare part of two wheeler. Very very disappointed with their service.

I went nearly three times for single spare part that too not for installation just for buying. They are concerned about instalation charges than selling of spare part.

Hero MotoCorp customer support has been notified about the posted complaint.

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HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

Please accept our sincere apologies. We request you to share us your Mobile number on Email ID app.[protected]@heromotocorp.com for our team to look into it.

Regards,
Team Hero MotoCorp

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Address: Chennai, Tamil Nadu, 600039

Am abdul, i purchased hero passion pro on november 2018 at nagappa motors (No 27 a, madhavaram high road, sembiam, chennai - 600011, near sembiam 2nd gate, moolakadai) my bike back wheel alliament is not proper and i informed it on my first service but they have not resolved my problem yet because of this reason i already met with accident twice and on 11/02/2019 i gave my bike for service at same nagappa motors and informed about the same issuse but service supervisor did not care about it and returned the bike with same issuse and when i asked about this to him he didnot respond me properly and use some hash word on me infront of other customers and he said he willnot atten my bike service anymore, this made me feel bad about hero bikes and service, i request you to do needfull asap (Abdul rahim contact #[protected] bike no : tn05 bt 7920)..

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HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

We totally understand the inconvenience you are experiencing. We request you to help us with your Mobile number on Email ID app.[protected]@heromotocorp.com to assist you further.

Regards,
Team Hero MotoCorp

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Address: Alappuzha, Kerala, 688537

I bought a hero splendor plus from s s motors (Ard of east venice), aroor, chandiroor.
Its headlight bulbs blow in lights and damaged 3 times, this is my 4th bulb, auto electricians suggested that its voltage regulator is complaint. I contacted s s motors they told that voltage regulator has no guarantee. Bike purchase date is 10/10/2017. I am the regular customer of hero motor corp, this my third bike from hero motor corp. Please change my voltage regulator immediately.

12/2/2019 yours faithfully,
Shafeek t a,
[protected]

Hero MotoCorp customer support has been notified about the posted complaint.

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HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to kindly share your Mobile number, Email Id and Dealer state with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

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Address: Udham Singh Nagar, Uttarakhand, 263153

Dear team, i am not geting any claim under insurance from urs workshop from last 6months, they told there are no products available in their workshop. As my insurance is going to expired. Kindly do the needful. My scoty laying in urs workshop. Thanks & regards, jagmohan singh, mob-[protected], [protected] registration no-uk06am0382, policy no-[protected].

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HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to kindly share your Mobile number, Model name and Dealer details with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dhansri auto noida sector 63 mob #[protected] i am not able to register complaint on https://www.heromotocorp.com/en-in/reach-us/query-form/. i wanted to register complain against the dealer but hero website gives me an error while doing it and i am unable to submit complaint. I was charged rs.4000 for
Accessories without informing me. I did not get any in voice fir the accessories. I was charged rs.70, 000 for scooty including accessories, registration and insurance. I paid rs.10000 as down payment and... Got it financed by hero fincorp for two year emi and it posted me rs.16500 as interest fortwo years...

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[email protected]

from Fatehabad, Haryana

Feb 12, 2019

Model no: Passion pro i3s-Self -Drum- CAST
Registered no : MH08AS5860
Chassis no :MBLHAR183JHD72446

My new bike passion pro facing handle fork vibration problems. I did 3 servicing every time I told service centre about this issue.
One time they change handle fork ...but problem remains same.

M

milu0615

from Surat, Gujarat

Feb 12, 2019

Dear Sir

Registered No : Gj05ld0316
Chassis No :Mblha10ameha75284

I Have Service Done At Balaji Hero Ichchhapore. But Unfortunatley Very Bad Service Done By Balaji Hero. And His Service Manager Very Rudly Behaviour With Us. I Ask Please Arrange Home Visit For My Minor Problem. Just 1.5 Km Away From Service Center But He Denied For Same. Please Do The Needful For This And Solve My Complain. After My Complain Resolution I Give Proper Feedback.

HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

Sorry to hear that. We request you to kindly share your Mobile number, Model name and Dealer details with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

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Address: Mumbai City, Maharashtra, 401107

Again. Beautiful reply from customers service after 25 days parts are not available with distributor we have wait for manufacturers to respond till then they cant say how many days it will take more. What a pathetic service hero is providing us..

Ecs of bike is deducting monthly & parts not available from last service till now.

5 years warranty of engine instead no initiate to change or repair engine

Is hero going to compensate me with my travelling allowances

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HeroMotoCorp

from Delhi, Delhi

Feb 11, 2019

Dear Sir,

We highly regret the inconvenience caused. We request you to kindly share your Bike model, Mobile number, Dealer details with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

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Address: Nadia, West Bengal, 713513

I have purchased a hero e byke datetd 12/11/2017. But the batteries expaired before warranty period (With in 1 year). I have handed over the batteries dated 02/11/2018. My complain no-b0118. But till now i have not received the replaced batteries. I am in okward position due to negligence of sub dealer, dealer and hero e byke company.
Please solve this problem and relief me from harashment during three months

Hero MotoCorp customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by utpalchakrabo19 I have purchased a Hero e byke datetd 12/11/2017. But the batteries expaired before warranty period(with in 1 year).I have handed over the batteries dated 02/11/2018.My complain no-B0118.But till now I have not received the replaced batteries. I am in okward position due to negligence of sub dealer, dealer and Hero e byke Company.
Please solve this problem and relief me from harashment during three months

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HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Sir,

We do not make electric bike as of now. You can visit our website here: http://www.heromotocorp.com/en-in/the-bike/two-wheeler-motorcycles.html for more information.

Regards,
Team Hero MotoCorp

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Today i got my passion pro serviced from your authorised showroom "shree samarth autumotive" verna, margao, salcete, goa. It was my 5th free service. However, since it was crossed 460 days just by 25 days, i. E., within which 5th free service had to be availed, it turned out to be paid service.

The greatest tragedy is that after getting it serviced, while returning from service centre, it broke down on the way. It was immediately reported to the service personnel at the service centre. The moot point is that the ability and efficiency of the mechanical staff employed by the motocorp.

This has not only inconvenienced and disturbed me, it has led to increase in number of dissatisfed customer base for the hero motocorp.

My vehicle is still unmotorable. See that my vehicle is immediately reserviced at no extra cost.

Hero MotoCorp customer support has been notified about the posted complaint.

Feb 09, 2019

Updated by SANDEEP PAUSKAR Vehicle number GA 08 AL 3037

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HeroMotoCorp

from Delhi, Delhi

Feb 11, 2019

Dear Sandeep,

We regret the unpleasant experience. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

R

Rakesh kumar Bhandari

from Anandpur Sahib, Punjab

Feb 12, 2019

Dear Sir,

on dated 21st jan-19 i visited at your dealer name Raunak Motors bathinda regarding service of my two wheeler .

but at the time of payment he demand 3% wipe charges against payment of service bill.

please let me know this is applicable at your all dealer .

waiting your response

HeroMotoCorp

from Delhi, Delhi

Feb 15, 2019

Dear Rakesh,

We're sorry to hear your disappointment. Please share your Mobile number and Model name on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: 122003

Himgiri hero se 6month pahle bike purchase kiya tha. Usi din se meri new bike me start/ stop problem aa rhi thi. Ulta bike ko kabadha bana diya, 4time complete or 20time visit kar chuka hu... Kiss bhi department se koi solution nhi mila. Bike mechanic koi bhi sahi nhi h.
Showroom jake thank gaya hu...

Main sabhi se suggested karunga es showroom se bike purchase mat karna, jo mere sath hua vo apke sath bhi ho sakta h...

Lalit chauhan [protected]

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HeroMotoCorp

from Delhi, Delhi

Feb 11, 2019

Dear Pradeep,

We would like to investigate the issue. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for assistance.

Regards,
Team Hero MotoCorp

HeroMotoCorp

from Delhi, Delhi

Feb 11, 2019

Dear Lalit,

We would like to investigate the issue. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for assistance.

Regards,
Team Hero MotoCorp

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Address: Kalahandi, Odisha, 766014

Vehicle no-od08c8460. Facing problem since last 3 years. Given several complaints also. My registered no is ([protected]). Local service station, (Bimla motors) is unable to give permanent solution.
Last time informed zonal office also but not got any satisfaying answer from them.
If company is not interested in my complain or not wanting to provide me service. Then say clearly, that you will not provide any service. Then i will go in my way. Why you are harassing people.

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HeroMotoCorp

from Delhi, Delhi

Feb 11, 2019

Dear Abhimanyu,

We would like to investigate the issue. We request you to kindly share your registered Mobile number with us on Email ID app.[protected]@heromotocorp.com for assistance.

Regards,
Team Hero MotoCorp

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Address: 401107

I have already raised complaint on toll-free helpline no. My complaint number is[protected]. This complaint was registered on 28 jan 2019 in which it was mentioned that my vehicle is in the workshop from 21 st jan and parts are not available. They require block piston and piston ring but it is almost 20 days the parts are not available to them. I'm fed of taking follow up. If parts are not available they can change the entire engine as we have 5 years warranty of engine. Take whatever measures required and do the needful.

Hero MotoCorp customer support has been notified about the posted complaint.

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HeroMotoCorp

from Delhi, Delhi

Feb 8, 2019

Dear Sir,

We would like to investigate the issue. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

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Address: 690533

Sir. The kl 29 p 7866 has a bike. Kayamkulam purchased from power city. Now it's the third service. The bike is getting damaged from the first service. There are no problems mentioned till now. Error: 1 - mileage 2: the device that knows the petrol does not work properly 3: the foot off the back is from the back. Therefore, it is easy to see the solution

Hero MotoCorp customer support has been notified about the posted complaint.

Feb 06, 2019

Updated by Naushad Maideenkunju Sir. The KL 29 P 7866 has a bike. Kayamkulam purchased from power city. Now it's the third service. The bike is getting damaged from the first service. There are no problems mentioned till now. Error: 1 - mileage 2: The device that knows the petrol does not work properly 3: The foot off the back is from the back. Therefore, it is easy to see the solution

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HeroMotoCorp

from Delhi, Delhi

Feb 7, 2019

Dear Naushad,

Sorry to hear about the trouble you faced. We request you to kindly share your Bike model, Mobile number and Dealer details with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

A

Abinash Kanaujiya

from Musafirkhana, Uttar Pradesh

Feb 8, 2019

Bike service is very late and very cropet workers and Jo
à¤œà¥‹ à¤ªà¤¹à¤²à¥‡ à¤†à¤¤à¤¾ à¤¹à¥ˆ à¤‰à¤¸à¤•à¤¾ à¤¬à¤¾à¤¦ à¤®à¥‡à¤‚ à¤¬à¤¾à¤‡à¤• à¤¬à¤¾à¤¦ à¤®à¥‡à¤‚ à¤¸à¤°à¥à¤µà¤¿à¤¸ à¤¹à¥‹à¤¤à¤¾ à¤¹à¥ˆ

A

Ashok kailashchandra khorwal

from Kandla, Gujarat

Feb 8, 2019

Mari gadi 2 var shrvish karavel che ane me jiya re 3 thiji sarvish karava gayo to tiyare mari gadi number lock and vil bhelensh bagdelu hatu sarvish kariya pachibi aej halt che gadini have mare su karvu aavi sijveshn ma mae javab joiae mane

Ashok kailashchandra khorwal's reply, Feb 2, 2019

aanu jaldi nivarn thay aevi mu aasha rakhu chu tamara ti B/o

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Address: 507001

Dear hero,

My vehicle hero glamour new model i3s 2017,
Your authorized service sri sri sri auto motives khammam very bad and wrost. Minimum water wash also not satisfied few days back i will serviced my vehicle i general service are not done, like escalator adjustment, breaks, chain adjustment.
I completed nine services in your service point i have not satisfied your service.

I have not coming your authorised service.
Regards,
Nareshkumar
[protected]

Hero MotoCorp customer support has been notified about the posted complaint.

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M

Mujaffar khan

from Allahabad, Uttar Pradesh

Feb 6, 2019

40km pe bike bafring karne lagti hai

HeroMotoCorp

from Delhi, Delhi

Feb 6, 2019

Dear Nareshkumar,

We regret the unpleasant experience. We request you to kindly share your Mobile number, and Dealer details with us on Email ID app.[protected]@heromotocorp.com for assistance.

Regards,
Team Hero MotoCorp

S

Sagar Aneja

from Thanesar, Haryana

Feb 8, 2019

I have submitted my bike for servicing on monday. They just washed and changed motor oil. They didnâ€™t even washed the carborater. They did service very poorly

P

pradeepdeccan

from Idukki, Kerala

Feb 8, 2019

Sir, Am pradeep j from kerala state kollam district.my bike hero acheiver Reg No KL24P 1905 .Me give my bike VENAD MOTORS

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Address: Pratapgarh, Uttar Pradesh, 230141

One of my ratives have bought a hero hf deluxe on april 2018 from rajesh auto sales partapgarh and the main dealer is janta trading company, but didn't receive rc yet. They belong to a very poor family but even they had paid all the money cash to rajesh dubey, who is sales man of rajesh auto sales. Saler who saled bike to us was a fraud and now he is asking more money from them for rc and nobody is here to help them. Suggest what to do? Should we suggest other people not to buy hero bikes because their dealers are unable to provide comfort or convenient to people??

Hero MotoCorp customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by Kail kumar One of my relative had bought a hero HF deluxe on april 2018 from rajesh auto sales partapgarh and the main dealer is janta trading company, but didn't receive RC yet.They belong to a very poor family but even they had paid all the money cash to rajesh dubey, who is sales man of rajesh auto sales.Saler who saled bike to him was a fraud and now he is asking more money from them for RC and nobody is there to help them. Suggest what to do? Should we suggest other people not to buy hero bikes because their dealers are unable to provide comfort or convenient to people ??

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A

amiy Jaiswal

from Bathinda, Punjab

Feb 8, 2019

Avi Hero Service centre soyepur belwababa azamgarh road Varanasi
Very very Bad service
No manner to talk with customers
I Request to close this service Center
And charged heavy panelty
No rules follow by service centre

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Address: Bhagalpur, Bihar, 812006

As I was change my Hunk shock absorber 2 month back for which I paid Rs. 4400, , now it was liked and I am not getting any positive response from hero service centre which on NH80 near to Nathnagar chowk, Bhagalpur.
My problem is to get service for new shock absorber because it was leaked and not working properly. As I am among the hero service provider they are providing any solution and making delay from last two weeks

Hero MotoCorp customer support has been notified about the posted complaint.

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HeroMotoCorp

from Delhi, Delhi

Feb 6, 2019

Dear Sir,

We regret the trouble caused. We request you to kindly share your Mobile number, and Dealer details with us on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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Address: Bathinda, Punjab, 151001

Dear sir/madam,

I am amandeep singh from village-dhunike, distt - bathinda, i have purchased a hero hf deluxe from rounka motors branch bhairupa. I had a very bad experience with the dealer.

I have purchased a vehicle on 17th dec 2018 but i have not received the papers of bike. I was keep on tracking them over phone and person many times, but there is no proper responce from the employees of the shop. I requesting you to deliver the papers to me. Other vise i have to take a legal action against the dealer and very strong complaint against the employee mentioned. Kindly revert with a favorable reply.

Regards,
Amandeep singh
Ph :[protected]

Hero MotoCorp customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by aMaN dk Dear Sir/Madam,

I am Amandeep Singh from Village-Dhunike, Distt- Bathinda, i have purchased a hero hf deluxe chassis no- MBLHAR201JGH17178 from ROUNAK Motors Branch Bhairupa. I had a very bad experience with the dealer.

I have purchased a vehicle on 17th dec 2018 But i have not received the papers of bike. I was keep on tracking them over phone and person many times, but there is no proper responce from the employees of the shop. I requesting you to deliver the papers to me . Other vise i have to take a legal action against the dealer and very strong complaint against the employee mentioned. Kindly revert with a favorable reply.

Regards,
Amandeep Singh
Ph :[protected]

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HeroMotoCorp

from Delhi, Delhi

Feb 6, 2019

Dear Amandeep,

We regret the unpleasant experience. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

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Address: Ranchi, Jharkhand, 834002

Respected sir,

I have bought a new bike (Splendor plus) on 17 september 2018 and after a few months during 1st servicing of the bike on 23 october 2018. I have changed the spark because i was facing problem to start with it and till then bike travelled 626 kms.. And then that problem was solved..
But now a days the new spark again creats problem and today it stopped working and bike was not started and i am facing much harrasment and suffers a lot..
What's the reason behind it...
Was the spark duplicate or any other issue..?
What's the reason for continuously bike starting problem???
I m your customer... But not satisfied with this type of your product... Plz check the issue and reply me the reason and solved the peoblem as soon as.
Copy attached :-
1) bike purchased copy
2) bike number alloted copy
3) first servicing copy with changed spark

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HeroMotoCorp

from Delhi, Delhi

Feb 4, 2019

Dear Prince,

Apologies for the unpleasant experience. With respect to your Complaint[protected] raised via Corporate website. Our team is already working on your concern and will call you back to share an update.

Regards,
Team Hero MotoCorp

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Address: Kollam, Kerala, 691509

Sir me complaint all level in hero moto corps. My bike hero achiever register number kl24p 1905. My name pradeep j. Me give my bike in change my odometer cable on 02 february 2019 in venad motors kollam, kerala. But me faced another many problems in road after changing my odometer cable. Starting trouble and off the bike many times in road. So it's servicing is very bad and mechanics is not good... So please forward my complaint otherwise me go to consumer court soon. Me want ur reply soon

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HeroMotoCorp

from Delhi, Delhi

Feb 4, 2019

Dear Pradeep,

Sorry to hear about the trouble you faced. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

I

Intrenet Point

from Noida, Uttar Pradesh

Feb 6, 2019

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Aapke company hero ka ek bike liye hai splendor plus is3 jisko liye huye abhi 90 days bhi nahi hua hai aur uske engine kharab ho gaya hai to keya usko thik karane ke liye aagancy ko paise dene hoga aur average bhi nahi de raha hai engine ka aawaj bhi engine kharab hone ke karan aawaj bahut karta hai 3 din se ghum ke ja rahe hai agency se ek hamare bagal ka hai 5 km dur to wo jane pe har baar yahi bolta hai ki 4000 rupay kharcha parega nahi to jaha se liye hai waha le jaiye jb waha e gaye to bola 2 din baad aana abhi time nahi hai to aap bataiye keya aapke company ka saman purchase karne bahut aasani hoti hai pr aagar kuchh thik karane jao to 1 din baad aao 2 din baad aao 3 din baad aao aisa kyu karte hai saath me paise bhi mangte hai yahi aapke company ka rule hai aur yahi fayada hai aapke company ka gari lene pe

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HeroMotoCorp

from Delhi, Delhi

Feb 4, 2019

Dear Mantosh,

We would like to investigate the issue. We request you to kindly share your Mobile number with us on Email ID app.[protected]@heromotocorp.com for assistance.

Regards,
Team Hero MotoCorp

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Address: 110044

Sir meri bike no. Dl3sdw5857 hai jo ki meri bike bhot problem krti hai aur is bike mai mai aapne aap side indigeter chalne lg jaate hai aur bike ki light selp sb band ho jaati hai mai bhot baar singla acenges gya pr we log bekoof bnate hai unko bike problem se koi mtlb nahi hai sb unko rupey ki pdi rhyti hai aur mai yahi chata hu ki meri bike ka solve kraya jaye aur mai delivery mai job krta hu jb mai raat ko bike chalata hu to kuch bi dikhai nahi deta ak baar please contact me [protected], [protected]

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HeroMotoCorp

from Delhi, Delhi

Feb 4, 2019

Dear Pawan,

We highly regret the inconvenience caused. We request you to kindly share your Mobile number, Email Id and Dealer details with us on Email ID app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

S

shyjumaruthadi

from Muvattupuzha, Kerala

Feb 4, 2019

I purchased a hero honda Glamour byke ( chase no [protected]) on january 2018 I servised the vehicle in East Venice Service station at Alappuzha, Thookkukulam. Kerala. after first service seems engine oil leakage in the top of the portion, in the time of second service they are not maintain properly and this problem is continues after third service

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