Hero MotoCorp Complaints & Reviews

I am a consumer of your hero showroom manikchak, malda, west bengal brunch. I purchased hero glamour fi on[protected] from hossain automobile. And as per rooting service i went to service center and ask for first service. They received my bike and i told them that for personal reasons i will receive the bike after seven days they say "ok" but when went to receive my bike they told that service manager accident my bike. And they ask my all papers for insurance claim. I gave them all papers. But after one and half months to till date i have not received my bike. When i asking for bike they told one perts not found in market. And always used filthy languages and throw out from there showroom

Hi
My bike hero splender i smart
I have purchased last five month.
Your supplier dealer in nikol naroda at shukan char rasta, opposite janseva karyalay.
My three time service your dealer
I have complete fuil oil change per services
My bike starting volume to high.
Bike average is 45 per k. M.
In city.
Battery no work than six month.
Starting problems per day
No manage your dealer support
And their staff and services department.

I have change new bike...

Dipak miyavara
[protected]

Dear sir/ madam,
Super splendor 2018 i3s modal purchase, but in the motorcycle, there is a great problem, you are requested to remove my bike problems.
Bike no - gj02 cr 3684
Problem details are-
1- gear box not properly work, 1st & 2nd gear veri hardly working
2.- engine noise & vibration their on after vehicle running mood
3.- right side mirror adjustment loos, i. Running position mirror left down.
4.- handle angle not ok. Handle down to right side

I've been very dissatisfied with the service provided by one of Hero Motocorp's franchise in Kushalnagar, Kodagu, Karnataka. The name of the showroom/service center is M.S.M Automobiles. Hence, i decided to complain about it through the official complaints section of Hero Motocorp's website which would help us to resolve the complaint efficiently without bringing the name of the company in a public forum, but i couldn't do it. Because Hero Motocorp had not listed this particular franchise in it's site and you cannot make a complaint unless you select one of the franchises they list in their site. The service center seem to follow deceitful practices such as borrowing the customers phone to collect the 'experience code' and give themselves a positive feedback which i think, is very disrespectful towards the customers. I noticed a clause in the 'Delivery receipt' which said " Vehicles in this workshop are handled/driven and kept at owner's risk". I wonder how we're supposed to trust them with our vehicles... Upon taking the delivery i noticed some scratches on my vehicle and brought to the managers notice immediately, to which he proudly says that they might have bumped the vehicle to the wall while handling. I couldn't say much to it as they had already made me do the payment even before showing me the vehicle.

I have bought bike on 26TH AUGUST 2018 from JAYDEEP AUTO DEALERSHIP MAKARPURA, VADODARA.
And from last 3 months i have been waiting for my number plate, still there is no response regarding my issue. and i had visited the dealership many times the people are not taking responsibilities, there is always delay in providing service. now they have told to come for my number plate on 3rd December 2018.
MY NAME-AKASH KALARTHI
MOB. - [protected]

Hi,

Again complaint againts with service center due to service done without customer care no happy call no satishfactory from service canter on 11 nov give bike for service he did not propely service today when i comming to my office i saw whole engine oil fall down on road might be possible nut was loose oil waste due to technician fault i did pay extra charges to service center as demand when i told to him bike making extra sound doing like bullet.

Want to complaint againts service center who is the responsible for that my office located in okhla and who is pay again engine oil amount and nut amount and might be possible engine got damage pl provide soulation and take strict action againts service center they are doing like a local service center...

Service center details..

Pragati automobile
Add. A-3 main wazirabad road khasra no 618 main bhoupra rd garima garden ghaziabad up 201005

Regards,

Bhavan singh [protected]

I have bought bike on june 2017.
I have paid half amount via online payment and half amount via credit card.
He is not giving me any bike related document.
Insurance document and not register my bike with rto.
Didn't get bike number also.
I have raise complaint to hero motor customer care but no output.
Bike travel near about 10000 km.
Bike chassis no - mblhar085hhe36241
Bike is owned by ankur suresh kasar.

My bike was accidentally and i claimed this bike insurance, but before my bike claim some part was fine now it also got spoiled as if some parts of the brake wire handle and bike locks and i talked about it in snowy so they say that this part was not meant to change. Now tell me to change the part that is fine, but it is not ready to listen to me, and i complained about this there was no action of the branch manager of the company, yet tell...

I purchase my new super splendor on 11/07/2018 from ds motor teliamura tripura. Engine no ja06ehj9e18867, vin :- mbljari6xj9e18560. Customer name :- dilip deb. Mainly complain is that after delivery from showroom the leakage of engine oil is continiously flowing by drop. I also inform ds motor but they did not satisfactory response as what a customer want.

I want to say that hero provide me very bad service.in past 2 years my maestro edge engine got repaired twice. I am faced such disappointment from this company. My vechile number ch01bk1651. I was also talked to the customer care and manager but they are not cooperative with me, instead of giving good service to me they are arguing with me that they will not come for the pick and drop service.

I 'm drawing your attention to the matter with great disappointment that i decided to own an indian made decent looking bike i. E, hero super splendor & owned it on 06/11/2018. At the time of buying some vital accessories were unavailable with the dealer and they assured me to make them available subsequently. But to my dissatisfaction accessories like engine plate, seat cover & dikie are not available with them till date. Upon contacting the dealer they are saying repeatedly the same line that these are not available with us. So, i think it brings a negative remarks on your brand for such minor services despite your monthlong advertising on various media. To me you are just like a cheap street seller. You are far interior than any brands like honda, bajaj, etc.

Dear heromoto corp

This person whose name i mentioned in my subject dont know how to deal with customer and how to tackle with thier problems instead he is replying that nothing i will do for you and the way is saying is like the person is giving threatens and the most prominent thing is that he is laughing on me that i am fool person which indicates to him that he is very intelligent in this universe.
I request is to you that please overcome my problem which is wel known to company tsm i. E. Territory sales manager and give shortly solution to my problem which is not a minor one but a major one.

Sender name:rajesh machhiya
Address:-hoshangabad (M. P) 461001
Mob no:-[protected]
[protected]

Since then i have not been able to start the service. So useless service. There is no hearing in the workshop. Maintenance and clinics are not taken care of. Go to workshop not a helpful part, coming after a week.

I tamnoy das, from barasat, north 24 parganas, pin 700124, i purchase a hero glamour from cynosure manik's auto center madhyamgram on 23/09/2018 vide invoice no. Vsi-19244. At the time of purchse they forced to me buy a insurance policy of rs.8000/- but i purchase a insurance policy out side of the showroom of rs.5040/- and the idv of rs.70000/- instead of 61000/-. After that i several time go the dealer and failure they are not given the documents. Till date they forced to me insurance purchase from the dealer.in this circumstances the insurance co have no problem about the idv also rto office. The insurance co said claim given to the party i have no problem.

Sir my name is bharat kumar. I am from dhanbad jharkhand. Ihave purchased my pleasure scooty in july 2018. But my battery is dead now. I have submitted my battery in reliable industries matkuriya dhanbad, where i have purchased bike on 31/10/2018 but still i did not get any information and when i call them then they ignore my complain and reply me that you have to wait i week more.
Some details of my pleasure :-
Eng. No-jf16egjgg00027
Chechis no-mbljfn03xjgg01051

Bharat kumar
Mob. No-[protected]

I kept my hero dust in kumar automobiles date - 25/10/2018 but still not its completed.. I call to insurance as well kumar service center but not resolve my issue,,,
I strongly dissatisfied hero service..
I want to leave hero.. Because of service.. I need to resolve my issue or u can kept my hero duet for your own use. I don't want to your vehicle..

For my bike servicing i am came to sec-4, bokaro branch service centre. I am in line for 5th position for paid service but mr. Ashish kumar sharma place me at 6th position. He gave the number before me to his own relative. When i asked them they misbehave to me and told that i am not doing your bike service. After some other staff interference they accept my bike to service. Kindly take action as soon as possible.

Dear sir, my self bhuri singh, purchased maestro edge from mahadeep motors, jhalarapatan, jhalawar, rajasthan in september 2018. After that i have faced some problem in maestro edge vehicle. I noted all type problems in maestro edge vehicle during 1st service on company counter but no check and change any type problem in vehicle i. E. No change oil in engine but company charge all type service bill including oil price. Maestro edge meter show service indication after company service and i requested many times for fitting number plate in vehicle in company. They were new pretext at each request and r. C. Of vehicle only given me. I feel that they were lost my vehicle number plate.

Ive purchased the bike in february and i've been at the service centre for more than 10 times and i'm facing problem with the bike.

After repeated requests also the problem is not solved.

I've already filled the petrol of around rs.6000/- and that for 2500 kms.

Time and again i've complained.
I'm filling petrol of rs. 100/- and it is getting in reserve at around 40-42 km. I complained it at the service centre, they told me to keep it for one day, i did that but then there was the same problem.

I also complained that the bike was vibrating, they told me it will also be solved.

But both the problems still occurs.

As instructed to me i gave my bike in the service centre and i was told they have changed carborator, now the average will be ok.
But regret to inform you that the average has improved from 40 to around 45-46 (In rs. 100/- petrol).

Again i complained it to the service centre and i was told it will be done.

I met executive from customer department and i informed him regarding the issue and requested that the piece may be replaced and if not possible please give me the bike after complete set up is done.

I was assured that the issue will be discussed with higher authority.

I was called at the show room and was asked to meet sales manager, who told me that the dealer will give you rs. 38, 000/- for your bike and we will give you rs.1500/- discount for purchase of new bike.

It is completely be-fooling.

Time and again i am telling it is a faulty piece and it needs to be replaced.

1. Handle vibrating
2. Average problem

Still this two issues are not solved and now the start button is not working, needs a kick start now.

It is once humbly requested to kindly look into the matter and solve it.

Dear sir my hero player on service in manama automobiles hiran magri sec 4 hiran magri udaipur.
Some of new goods in scoity. The charge of goods are rs. 326.
And the labour charge are rs 132
Means its 40%. Can you pl. Explain what is ratio of your labour charge.in india no any company taken 40% labour charge.

So pl. Inform that what is your labour charge system.