Hero MotoCorp Complaints & Reviews

Yesterday i went for 5th free service to venad automobiles vendermukku at kollam, kerala for my glamour two wheeler. They made the invoice at 1610 hrs. They told everything is ok. After delivery i just travelled about 300 meters and i found that the indicators are not working. I came again the same moment told about the complaint, they have done something and told its ok. Again i travelled for few meter and found that the indicators are not working. I came back and handed over to them. Finally they handed overto me my bike at1730 hrs and told me that the problem could not be rectified because the indicator switch is having some complaint and it is out of stock.

To,
Pune Customer Care - Hero MotoCorp Ltd

Hero MotoCorp Complaint Status Update [ID: 2050541]

NO RESPONSE FROM HERO MOTOCORP LTD & DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE

WAITING FOR CALL FROM YOUR SIDE, VERY PATHETIC & BAD SERVICE RECEIVED FROM HERO MOTOCORP--

I had purchased Hero Duet ( MH 12 PV 2502 ) from your Kharadi branch, pune ( GAVANKAR MOTORS, KHARADI ) in October 2017, I am trying to call Sujoy Gavankar and his service center phone no last 55 days, but both numbers are not reachable & switched off and Kharadi - Gavankar Hero showroom and service center both are closed from long time, I waiting for my Duet due service, pls call me back and send your Hero new showroom & service center address. I am regularly going to your Service center but no one is there to guide me last one and half months.
NOTE : If any issue and problem comes in my Hero Duet ( MH 12 PV 2502 ), due to not servicing, I Richa Shukla will not responsible for any problem & issue, you (DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE& Hero MotoCorp Ltd, will responsible for any type of issue & problem in my Hero Duet ( MH 12 PV 2502 ),

I LRADY SPOKE WITH HERO COP CUSTOMER PAERSON (HIMNASHU - DATE[protected] BUT NO RESPONSE FROM YOUR SIDE
Pls solve my problem where I have to go for servicing of Hero Duet ( MH 12 PV 2502 ), 3rd servicing due date is over, so, this is your responsibility to arrange 3rd free servicing of ( MH 12 PV 2502 ).

Thanks,
Richa Shukla
HERO DUET - MH 12 PV 2502
[protected]
[protected]
[protected]

This is to bring to your notice that in the year of 2016, i had purchased one maestro scooter from your baruipur showroom. When i visited your showroom your sales representative insisted me to buy maestro scooter saying this has been launched recently & service is very good than the existing hero all models prevailing. They were very very humble & convinced me to buy that vehicle.

All is going on smoothly but after three months there after the vehicle started showing problems, sometimes there was repeated problem in starting the scooter, i personally visited to your show room on numerous times & get the service done but problem has not yet been resolved fully. Your entire service team were very helpful & whenever break down call given they rushed to my residence & took back the vehicle. Every time i have been told by them that problem is solved & it will never happen. I met your entire team who got the service of my vehicle done like tarun da, sanjay, kaushik, mustafa, baloram, each & every technician, they have done technical analysis on my vehicle but none of them have been able to erase out the issue to put an end to this problem,

On last sunday, i personally carried the vehicle to your showroom personally & got the service done, that time too vehicle was running perfectly but some issues was not resolved which i noticed after taking delivery such as speed meter light was not working, & break of the vehicle was not perfect, i thought when i will visit the next time i will intimate them to rectify the same.

Today morning when i decided to take the scooter with my daughter for her tuition, to my utter surprises i have found that again that starting problem started, even kicking the scooter i could not start, my entire schedule went in vain. I logged the call with your breakdown department & they said they will visit my premises in around 5-6 pm today to take my vehicle.

Now my family members say that they have given you old scooter otherwise why within two years so much of problems will be coming. I also presume that there is some manufacturing defect on the vehicle as nobody is being able to erase the problem permanently. If you go through the data base, you will find each & every details of service & break down.

This has become nightmare keeping the vehicle as we do not know when it will start & when it will not….

Under the circumstances above, i would request you to please do the needful & let me know whether this can be replaced with some alternate mode of taking back new scooter, the difference of amount can be paid by me instantly.

I have a good life card in which you get discount on spares and also get points. But when i asked for discounts mr. Kiran has refused to do so because i have redeemed my 180 points of my card, he told me that either you can redeem voucher or take discount. But at the time of taking card of goodlife they told you will get both. When i insisted he has told that he is giving me discount as mercy. I want to know that what the policy of good life. Staff behavior is pathatic. I also feel that i have been cheeted because he have refused to give bill same time and asked to come tommarow when i asked bill today they told that system is nor working. When insisted he has given bill in that he gave 3950/- computer bill and 670/- manual bill. Why manual when yesterday i paid 4622/- by card from computer only he found the figure 4622, then from where manual bill comes.

Hi, I padamdeep singh from patiala went to patiala chittosho motors for buying a hero super splender bike last Friday of previous week this month but totally disappointed with the dealing of employees in agency they really are not concerned with their respected duties.i just wandering around for seeking help there but nobody dealt.i am riding hero bikes for many last years and planned to buy a new one yet i am in delimma rather to buy or no.plz upgrade your dealing services with customers.[protected]

Sir/madam, 21 august 2018

I have bought scooty hero duet (Dl5s av 1857) dated 15 july 2016, engine no. Jf33aagge38052, from r. K. Automobile, dilshad garden, opposite dilshad garden metro station, delhi-1100095.

R. K. Automobile suggest me for service to r. K. Hero service, mansarovar park, near mansarovar metro station and i have reached there on time for service and the do their duty well, but i don't understand some problem about handle lock, starting and petrol tank cover open and lock problems.

R. K. Hero service has not done solve the properly my problem and i time and again, dishearted, depressed and mentally torcher because of this problems.

I am waiting for your reply and your action.

Thanking you.

Your faithfully
Izhar ahmad
A-170, ground floor iii, surya apartment, dilshad colony, delhi-110095
Mobile: [protected]
Email: [protected]@gmail.com

The lock key was loose connection for that engine was start and off running condition. Today i told that and requested manager of rudra automobile but he refuse to chenge the product and excuse me for regular servicing not done so that he did not chenge though the product is within warranty period.
My name - saikat kumar
Contact no-[protected]
Bike - hero glamaur fi
Name of service center-rudra automobile, burdwan, 713401
Bike registration no-wb42ab4614

Hai sir,
I am having hero pleasure scooter past 3 year and i am doing regular service in kangeyam hero authorised service centre, but my pleasure having starting problem every morning 10mits to 15 mit's service person they told me every hero scooter type will starting complaint at morning that was not rectifie, this not right and from service centre, i want to rectifie my complaint and please take action.
Regards,
P. Dineshkumar
[protected]
[protected]@gmail.com

To,
Pune Customer Care - Hero MotoCorp Ltd

NO RESPONSE FROM HERO MOTOCORP LTD & DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE

WAITING FOR CALL FROM YOUR SIDE--

I had purchased Hero Duet ( MH 12 PV 2502 ) from your Kharadi branch, pune ( GAVANKAR MOTORS, KHARADI ) in October 2017, I am trying to call Sujoy Gavankar and his service center phone no last 55 days, but both numbers are not reachable & switched off and Kharadi - Gavankar Hero showroom and service center both are closed from long time, I waiting for my Duet due service, pls call me back and send your Hero new showroom & service center address. I am regularly going to your Service center but no one is there to guide me last one and half months.
NOTE : If any issue and problem comes in my Hero Duet ( MH 12 PV 2502 ), due to not servicing, I Richa Shukla will not responsible for any problem & issue, you (DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE& Hero MotoCorp Ltd, will responsible for any type of issue & problem in my Hero Duet ( MH 12 PV 2502 ),

I LRADY SPOKE WITH HERO COP CUSTOMER PAERSON (HIMNASHU - DATE[protected] BUT NO RESPONSE FROM YOUR SIDE
Pls solve my problem where I have to go for servicing of Hero Duet ( MH 12 PV 2502 ), 3rd servicing due date is over, so, this is your responsibility to arrange 3rd free servicing of ( MH 12 PV 2502 ).

Thanks,
Richa Shukla
HERO DUET - MH 12 PV 2502
[protected]
[protected]
[protected]

Sir/Mam,
my name is mohsin khan and i am from jhansi, UP. 2 month ago i was serviced my Hero Pleasure at Suri Automobiles. my vehicle problem is that it was not running after starting, so i talk to mechanic about my problem, they said engine is jam and some parts will be changed, i am ok with that. when he serviced and check out me my whole exp. was 12000 approx. after that my vehicle working good. but after 1 week that shwoing same problem, i complaint again at service center they said i have to take vehicle on service center, for your kind INfo my house from the service center is 26 kM. i take my vehicle on a loading and then reach at service center, they said coil plate is doing problem so we have to change it, i said ok and they changed it, then my exp. is 1500 approx. after that i came to my location. after some days thats starting same problem, now you tell me, what i do, i think your mechanic can't find proper problem in vehicle. i gave 15000 approx but problem is still same. when i call to mechanic so he said, i am in out of city and that's not my fault, we have no guarantee for that problem, if i gave full money to service center so why service center not take responsibility for his fault. now i am disappoint with your services. so tell me what i do for that.

Sir I buy hero duet scooty in 2017 and after that atleast 10 times my scooty petrol tank lock has been automatically unlocked and didn't locked, but after that I service many times and repairs by hero service centre but the problem doesn't get resolved. And hero service centre doesn't change my scooty lock, my scooty registered in agra and authorises dealer of hero is Rama motors, kargil petrol pump, agra... So sir o request you to plzz do...

Very worst service in darshan motors. Chennai-600019.
We have bought hero pleasure scooter 4 months back in the payment of full.
When we buy this scooter we unable to kick the kicker. It was very hard to kick. And we complained the service center in my first free service after driving 500 kms (Three months). They cannot resolve this issue and told to me you have to pay 250 rupees then we can resolve the kicker issue. It was no a our mistake. Because this problem in initial stage. Please assist me and do the needful

Take the necessary action to the darshan motors or

I cannot continue with your service and any purchase your bike or scooters in future and cannot refer to others to buy the hero products.

My name: selvamani. Mobile#[protected]

Hello sir
I purchased new bike from aman motors.. Situated at sherpur chowk, khajuri khaas delhi 110094.
I'm visit there for 1st service of my bike but wrost quality of service and washing also
My bike sounds like an old bike it's engine is heating too much and clutch plates sounds... And i told the service engineer to check it and check it's timing chain sound but he told me that everything is ok..! This is your service for customer..?
And my bike is only some days old
I purchased it on 29/july/2018..
Give me solution asap
Thanx
Regards charanjeet

Hi,

This is to bring to your attention with real disappointment that, after buying new passion x pro on 30th june, 2018 from your authorised dealer m/s. Bikes auto (Vijay cross roads ahmedabad) when i visited again for my bike's first service, they're saying that their motor for water is not working and they can do service of my bike but without washing. Alternatively, they asked me contact after three four days. When i contacted them again now they're asking me to contact after one week or else get my bike serviced at some other work shop, as their motor is still not repaired.

As that showroom cum workshop is nearer to my office, why should i go to some other work shop? Further, this is not at all expected from your authorised dealer that they don't have basic amenities for servicing bike even.

Now, i am standing at point where the maximum allowed kms before first service of my bike are going to be reached up, if i'll not get my bike serviced before that they're threatening me that i may loose my warranty.

Could you please intervene and help.

Name : ramiz modan
Bike : gj1ud3724
Purchased on : 30th june, 2018.
Contact number:[protected]
Thank you.

Ramiz modan

I have one Mastero Edge which I purchased on Year 2017 May. After some months it is giving continuous complaints. Main complaints are when reducing acceleration vehicle suddenly stop. Always facing starting problem if it auto and with kicker. When in riding vehicle suddenly stopping then cant start suddenly and facing problems in travel. Many times went to service center with theses problems. Still it not corrected.

Hi team,

I purchased my two wheeler (Hero splendor +) in 2012, wanted to complaint about the kind of services your authorised services centers are providing is not good, not even upto the mark too. Every time i submitted my byke for servicing they left something or the other & now my byke engine has been open twice within 22000 kilometers. I got my byke back today & the engine is making some irritating noice after charging about 15000 rs for engine & overall service of the byke. I am really not happy with the kind of services your authorised service centers are providing. Requesting you to kindly have a look & advise me how to deal with these kind of issues.

Thank you
Manoj
+91-[protected]

I am priyanka mondal sau, w/o - sudarsan sau of vill - baikunthapur, p. O. Masunda, dist - north 24 pgs, pin - 743711, mob. [protected], bought a pleasure scooty on 07.06.2018 by cash inclusive of registration charge and insurance from auto ways, rajberia, north 24 pgs under cynosure manik's auto center. But till date the vehicle is not registered.in the period from 07.06.2018 to 28.06.2018 they did not apply for registration. They are making plea that the govt. Announced "no license, no sale" on 28.06.2018. Then, what they were doing before 28.06.2018. Now, i am facing lots of inconveniences & want to pay back my purchase amount in lieu of return of the scooty.

Mene pahle v ek bar online complaint kar chuka hu, but koi solution nahi hua hero company ke harda jile ke dealer ke landline number par fon lagao to bolte hai ye number finance balo ka hai. Meri bike kharidi jabse wheel problem kar raha hai mene es bat ki complaint do bar service par bata chuka hu. Magar problem aaj v vesi hi hai. Or bike jab 50 ki speed par jati hai to jhtke v marti hai

I have owned hero super splendor 3 month before. From the 2 day onwards engine is making knocking sound. I have visited the service center n number of time but they people never solve my problem. Every time they gave same reply like hero has made this bike like that only. Drastically engine noise are increasing day by day. Seriously i got exhausted with hero. I have already via customer care help line. After complain delear called me and ask to visit the service station, instead of solving my problem he gave the same reply that knocking sound coming from the engine is factory build it is default sound. So i am requesting you to please provide me genuine solution. The technician in that service station told me that they haven't any knowledge about new hero splendor so they can't.
Complain no. [protected]

Dealer name. Harsh auto nagri

Contact number[protected]

Worst vehicle which is built by hero motors, it's like a ghost, bad experience and worst service authorized dealer in visakhapatnam, mvp double ratnam motors, my bike ap31du 1430 is not start by self its all ways start by kick, what are doing company, service centre both are service only commercially how do you know customer pain, i suggest hero please return back my vehicle with out any money.