Hero MotoCorp Complaints & Reviews

Hi,

This is to bring to your attention with real disappointment that, after buying new passion x pro on 30th june, 2018 from your authorised dealer m/s. Bikes auto (Vijay cross roads ahmedabad) when i visited again for my bike's first service, they're saying that their motor for water is not working and they can do service of my bike but without washing. Alternatively, they asked me contact after three four days. When i contacted them again now they're asking me to contact after one week or else get my bike serviced at some other work shop, as their motor is still not repaired.

As that showroom cum workshop is nearer to my office, why should i go to some other work shop? Further, this is not at all expected from your authorised dealer that they don't have basic amenities for servicing bike even.

Now, i am standing at point where the maximum allowed kms before first service of my bike are going to be reached up, if i'll not get my bike serviced before that they're threatening me that i may loose my warranty.

Could you please intervene and help.

Name : ramiz modan
Bike : gj1ud3724
Purchased on : 30th june, 2018.
Contact number:[protected]
Thank you.

Ramiz modan

I have one Mastero Edge which I purchased on Year 2017 May. After some months it is giving continuous complaints. Main complaints are when reducing acceleration vehicle suddenly stop. Always facing starting problem if it auto and with kicker. When in riding vehicle suddenly stopping then cant start suddenly and facing problems in travel. Many times went to service center with theses problems. Still it not corrected.

Hi team,

I purchased my two wheeler (Hero splendor +) in 2012, wanted to complaint about the kind of services your authorised services centers are providing is not good, not even upto the mark too. Every time i submitted my byke for servicing they left something or the other & now my byke engine has been open twice within 22000 kilometers. I got my byke back today & the engine is making some irritating noice after charging about 15000 rs for engine & overall service of the byke. I am really not happy with the kind of services your authorised service centers are providing. Requesting you to kindly have a look & advise me how to deal with these kind of issues.

Thank you
Manoj
+91-[protected]

I am priyanka mondal sau, w/o - sudarsan sau of vill - baikunthapur, p. O. Masunda, dist - north 24 pgs, pin - 743711, mob. [protected], bought a pleasure scooty on 07.06.2018 by cash inclusive of registration charge and insurance from auto ways, rajberia, north 24 pgs under cynosure manik's auto center. But till date the vehicle is not registered.in the period from 07.06.2018 to 28.06.2018 they did not apply for registration. They are making plea that the govt. Announced "no license, no sale" on 28.06.2018. Then, what they were doing before 28.06.2018. Now, i am facing lots of inconveniences & want to pay back my purchase amount in lieu of return of the scooty.

Mene pahle v ek bar online complaint kar chuka hu, but koi solution nahi hua hero company ke harda jile ke dealer ke landline number par fon lagao to bolte hai ye number finance balo ka hai. Meri bike kharidi jabse wheel problem kar raha hai mene es bat ki complaint do bar service par bata chuka hu. Magar problem aaj v vesi hi hai. Or bike jab 50 ki speed par jati hai to jhtke v marti hai

I have owned hero super splendor 3 month before. From the 2 day onwards engine is making knocking sound. I have visited the service center n number of time but they people never solve my problem. Every time they gave same reply like hero has made this bike like that only. Drastically engine noise are increasing day by day. Seriously i got exhausted with hero. I have already via customer care help line. After complain delear called me and ask to visit the service station, instead of solving my problem he gave the same reply that knocking sound coming from the engine is factory build it is default sound. So i am requesting you to please provide me genuine solution. The technician in that service station told me that they haven't any knowledge about new hero splendor so they can't.
Complain no. [protected]

Dealer name. Harsh auto nagri

Contact number[protected]

Worst vehicle which is built by hero motors, it's like a ghost, bad experience and worst service authorized dealer in visakhapatnam, mvp double ratnam motors, my bike ap31du 1430 is not start by self its all ways start by kick, what are doing company, service centre both are service only commercially how do you know customer pain, i suggest hero please return back my vehicle with out any money.

Hero motors we are very troubled buy your product which is worst experience of myself hero. Duet bike when the purchase date we noticed ratnam motors mvp, visakhapatnam many times but no body take any action, or understand the customer problem self is not worked when i start the bike which is starts kick, ladies use this bike hoe is it possible, what about your company represents doing our duty, please under stand solved this problem other wise hero motors return the vehicle we don't want money enough experience your duet ap31du 1430. Thanking you hero motors.

Dear sir,

I am jagadeesh,
I bought a new motor bike from hero motocorp and bike model is
Hero splendor+ i3s self start drum brake alloy wheel - i3s granite blue.
Since purchase 30 days onwards we are facing bike stopping problem. We have complained about this problem with hero motocorp and simply they are doing some adjustments and giving back to us then after service for days problem is not showing, after 30 days again bike automatically stopping in the mid of road while moving, if i explain same issue to dealers they said poor driving skills you have to improve your driving skills. I don't want to take risk by holding this problematic bike. Either i wanted to return this to hero motocorp and need refund my money back either i wanted to exchange with other good product.
Splendor plus bike itself having problem i am not getting feeling like i have bought new bike
Kindly please help to resolve my problem.

Thanks,
Jagadeesh
[protected]

I gourab roy chowdhury from howrah west bengal. I bought a hero maestro edge on[protected]. 1st servicing was done. But the authorised service centre of hero just wash my scooty and change the engine oil & they also use fuel (Petrol) from my scooty fuel tank for final brush. I want to know that this type of cheap service provider by a popular company named hero motocorp

Dear sir/mam
My name harender
Pn.[protected]
V. No. Dl4scu2177
From my first day there is a noise concern. And i can not go to the service center again and again. (This time they did not have fix till my scooter cover, what would they do? Do not disturb anyone so distraught to send a new one. Now tell me what should i do?
Dealer name m/s upper india trading co p ltd.

I have been purchased mastro edge at Superb Moter, Hardoi road, Lucknow. And getting service there, I have get service 3 times from purchasing, I have finding some major issues like average and startup problem but no one looking my problems that's why I complained you, I disagree your service person and service. Resolve the issue.
Vehicle details.
UP32 JF 5981
SYED MOHD AFZAL.
[protected].

Dear sir i was purchase a new hero super splendor no date 16/04/2018 but my new bike gear not working properly and its horan also not working properly my bike engine sounded on 50km speed last time i serviced my bike in oswal motors pvt ltd kh. no- 848 main road burari delhi 110084 but they are not doing there work properly.i am facing same problem again and again please sir do some thing tell service center people but they are doing nothing please sir help me. my bike number is DL8SCH2448

Dear sir,
I requested to you that my motor cycle hero passion xpro more noise coming at rear brake.i shown to showroom (vishal motors Alibag)but problem not solve.also very low mileage 40kmph.company mileage is 65kmph. please rectify this problem.

Regards
Prabhakar Janardan Thakur
cont no.[protected]

shrowroom
vishal motors
at-Alibag, taluka Alibag Dist.Raigad Maharashtra pin-402201.

I purchased a new hero maestro edge scooty on 22.07.2018. Within weeks there is problem of engine oil leakage and engine sound. I didn't get registration number yet and my new scooty is at service center at anand vihar new delhi from 4-5 days.
As i was delivered a defective scooty without proper checking i request you to please provide me a new maestro edge scooty as i don't want any problem again. Also as scooty is not with me i am facing problem in going to office.
Please resolve this matter at earliest.

To pawan munjal
The director
Hero motorcorp.

Hello sir,

I own hero hero splendor ismart purchased in may 2016. From the starting, i am making done the bike service done by my nearby authorised service dealer named – jagdev motors. Yesterday (7 august 2018) i faced a different problem in the service centre which i am sure not faced by anyone. I give my bike for service to the same nearby dealer and my bike got registered first as for service in the morning and at that time i also applied for joy ride card. They gave me the time of 1 pm which up to service will be done but i went to them at around 3:15 pm. And here was the surprise, when i reached the service centre, the bike was not yet serviced and the most surprising thing was that before going for picking up the bike, i even call the service centre and they have assured me that your bike is ready (After confirming from someone) for the pickup. This was the horrible experience for me as i have wasted my un-paid holiday at the office, my energy and even the petrol. Before writing to you also, i have written several complaints on the hero app regarding the billing purpose as from last 3 services, i am not getting the bill after the servicing and the excuse was always the same of that printer is not working, please take the bill at the evening (Means i have to again come to the service centre just for the picking up the bill). I purchased the bike from your company just because of my uncle as he already has two hero bike and his experience with you was very good for a long period of time.
Now i have no time to make the bike service done in this whole month. No one can expect this from an international company like hero motocorp.

Looking forward to your response.

Thank you

Harsh kabra
[protected]
Jaipur - 302021

Dear sir/mam
I bought my mystro edge on 06th july 2018. I have just availed 1nd free service on the 24 june in matoriya hero workshop located in jaipur road, sikar. Rajasthan. They took nearly 6hours to get the service done.in fact they are doing nothing but washing and oil changing. They have not even done greasing and i compaint about engine vibration or stearing problem with front side of scooty irritable sound problem. And i told about all the probems of scooty. And when it was handed over to me that i told once again about probems but the service machanics ignore me. This is the service matoria hero showroom had provided me. After that the condition has worsen. Still i'm suffering from this irritating situation and this situations are give me depression. And now i am facing lots of problems :
1. The engine is sounding extra and its vibrating
2. The scooty running hardly compare to other brand scooty.
3. I'm suffering from the stearing balance problem and irritable sound of front body sound and.
As i have been a first time hero user. This is the first time when i have lost my faith. Now i finally realised why honda is on top. As a dissatisfied customer, what to do now.. Whom to call...
Regards,
Anil kumar jakhar
Sikar, rajasthan
Mob. No.-[protected]
(Rj23fs6093)

I had purchased a hero pleasure scooty from kukreja automobiles, munirka on 26.06.2018. On 05.07.2018, got the massage regarding registration number (Dl12sm1531) after that i made call to the kukreja automobiles and they told me that they will call in 4-5 days for fixing of number plate. After that i have visited 2 times kukreja automobiles and also called 3-4 times but always they said that it will be fix tomorrow or we confirm in 5 minutes.

Sir, i wants just to say that kukreja automobiles called me many times for remind me about the servicing but whenever i ask them about number plate they did'nt answer and just ignore the matter.

Sir i know, hero motocorp is most respected firm and have much concern about their customer but the behavior of your salesman was not satisfactory. Whenever you had already charged me the cost of the number plate than its your responsibility to fix it in shortest possible time. After this i have not pursue the matter.

Now i wants to know respectfully, to look into the matter and direct them or inform me whether i should fix it from outside. An early reply will highly solicited

I am the owner of hero pleasure vehicle (Ts 08 fd1974), i have purchase bike in dec-2017, since the first day starter is not working till now for every service they changed the plug and recharged the battery and added that bill to me.
After the service of next day starter won't work. Service showroom in habsiguda hyderabad.

Worst service why there will be problem with starter from 1st day onwards.

T naveen kumar,
+91 [protected],
Hyderabad

This is to inform you that i have service in bhagwan motors, delhi road saharanpur-247001. I am not satisfied for services regarding:-

1. Compressior not working.

2. Service provider is not punctal about services.

This matter are taught to manager, supervisior but there is not positive response. I attached the video of this matter.

Contuct us :- [protected]
Email id :- [protected]@gmail.com

Consumer name - satyendra kumar
Address :- vpo pahanshu, rampur maniharan, uttar pardesh, saharanpur
Pin code :- 247451

Details of vehicle (Super splender)
Vehicle moddel - super splender
Engine no - jao5eghqjj32407
Vehicle registeration no - up11bf6246
Malfunction date - 02/08/2018.

Details of dealer
Dealer name - bhagwan motors
Dealer address - bhagwan motors, opposite regency garden, near iti, delhi road saharanpur - 247001
Dealer contact no[protected],
Mob - [protected]