Hero MotoCorp Complaints & Reviews

Dear sir/madam,

We purchased hero maestro edge on 1st may 2016 and today our above vehicle engine seized, please note following details for vehicle;

Engine no. Jf33aaggc35704
Frame no. Mbljf33aaggc04784
Vehicle regn. No. Hr-36-z-2055

We do all services for above vehicle by ajit motors (Hero dealer - kotkasim, alwar - 301702) and record mention in service book, but when we go today to lokendra automobile hero - mundawar, alwar, rajasthan 301407 he told that above vehicle are not cover in warranty.

Regards
Yeshpal
[protected]
[protected]

.
Hi,

I had purchased hf deluxe bike in june 2016 hr-29-am - 5600. From than i am facing lots of problems:

Oil leakage problem.
Last paid service completed on 9th april, 2018. This problem increased after service next day i had updated to service centre m/s shiva motors, ballabhgrah, they called me we will resolved your problems in insurance claim.
So, kindly resolved my bike problem as soon as possible.
Regards,
Harvinder
[protected]

Hi team,
Good morning.
I had an issue with my duet with starting trouble and gets switched off while running. I gave it for service @ mrg motors coimbatore. They said that issue was with crd unit and changed it @ rupees 1300.. Again there was an issue repeated complaint and said that issue was with the crd unit and replaced it @ 1500. Still the issue persisted i decided to check with the local mechanic and he told me that the...

Valli motor - muthialpet, pondicherry branch - hero service center
Invoice number : 10981ce18v2405
Total service amount – 2353 rupees
Service center job sheet create person : mahesh – [protected]
My mail id : [protected]@engineer.com
Py 01 bz 5158 my bike number – 30 may – 10.00 am service morning submitted
Evening time 6.00 pm – my bike service person very rude and customer 0 % response
Service person my bike in proper fitting front light visor and 7.10 pm water wash completed, tomorrow same service person site i’ll told not proper fitting visor your site but very rude speak am not fix this problem – tell manage / owner – no problem easily unmannered speak
Kindly take action and this service person hero motor corp worst customer handled
More service this bike no problem first time worst service person really am see that hero motor corp
See that my bill copy proof

Hi,

I have purchased maestro edge bike in feb 2018. From than i am facing following problems:

Patrol leakage problem. Whenever you fill petrol, patrol leaked.
Start problem: some times vehicle is not even start. After so many tries it start.
Engine shut down problem: whenever you release accelerator, engine of vehicle shut down.
Race problem: some time vehicle is not going beyond 40 speed.

Sir i purchase maestro oct2016 at subham center jaipur (Chassis no. Mbljf33aag4h14666). During this period there was so many time self start problem occur. During service i was tell to service center about this every time. But till now problem was still persist.

Bike not start even with various attempt of kick many time. And i brought it by moving from 2 to 3 kilometers 3 time only during last 18 month due to not start even with kick. This is worst bike and service seen in my life.
I will suggest my relative, friends and on social media not to buy heroes vehicle because they not take responsibity of there vehicles after selling.

I own a hero duet which is bought from cheran automobiles kaimanam, trivandrum 10 months back. Now i cant start it using the self start. I already informed my dealer regarding this 2 days back and they are not attending my complaint. I talked with the supervisor, and he is giving false promises that they will attend the issue, still the problem is not solved.

Totally disappointed with the customer service.

Sir

I am shivanagappa having of your bike hero maesto std bs iii ka32el7615 not serviced. It given at chittapur bagyavanti motars of your authorised dealer (Where i purchased) on
Dated[protected]. After 3days the service personel said it is sent to be gulbarga hero motors main dealer (Karnataka)
& did it. Till today it was in gulbarga hero motors main dealer
For solving the problem your skilled efficient personnel took 37 th successful days.

I hope you understand the problem, & solve it at the earliest successfully. (My phone no [protected])

Thanks

Application no ap[protected]
Token no[protected]
I bought vehicle on 19/05/2018, till today i coudn't gt t/r form, when i am goin to the showroom they are telling silly reason internet not working and then simply com by tommorrow, it is repeating. They are telling that problem i from our ide, it will tak anothr 1 week for procesing your t/r. So kindly solve my problem as early as possible.

I have procured hero i-smart with registration number dl9sba 3442 in july 2015. I have gone through all free services. One free service was not considered by the service centre "shiv service station, sec-1, dwarka, new delhi" as the it has exceeded the km limit for 25 km. After all paid services were carried out.
In my last paid service which was done on 6th may 2018 for 33.5 km. There was no issue in the bike prior to the service. Neither the service centre pointed out any issues in the bike. After 2- 3 days there was some sound coming from the engine side. On 21st may the engine was seized as per the service centre people.

Need to know when there was no issue then how engine can seize. I had to pay rs. 11555 for the repair.

As per term and condition hero corp is offering 5 year of engine warrant and 50 thousand km which ever is less.
My bike only run 9000 km and engine crank sound coming and my scotty not getting pickup. I was approached to hi tech, anandpur kolkata, this is the authorised service center of hero. But his service manager is telling i will not taking any warranty without higher formation intimation.
I am requesting to higher formation take my request for major repair of scotty engine.

Amit saurabh
Mob [protected]
Reg no wb0842363
Engine no jf16ecegm07276
Email saurabh. [protected]@gmail.com

Please recall of all i-smart 110 bikes for engine problem. It's create a another type of sound just like timing chain problem. Another problem of this bike engine off in running condition. I think that your company is not suitable for manufacturing another model except hero honda because you have not technology just like honda. So, please manufacture only old model. Thanks...

Hai im sabarihasan from namakkal... My brother having a passion pro bike tn30bb3087.. We are going to service our vehicle from may 26 i have complaint mileage breakup now my bike only giving only 35 its worst service for rms hero namakkal[protected]... Here after im not service to ur company not proper response for customers worst ever i seen lot of times this service centre

I purchase my bike on 6 may 2016 in the name of anuj burad from himat jai motor (Jodhpur) (Rajasthan). I purchase i smart but i m not satisfied with bike due to average. From purchase date to free service date given by company.in all free services i complaint for average problem but always reply from the company service manager say sir we adjust the average this time you check... From purchase date to till date i get average between 42 km to 48 km per litre.
Company claim for i smart 102 km per.
Litre.
I request to please solve the problem.
If i didn't get solution in future you loose your hero bike customer.

Thanking you

Anuj burad
106, vardhaman street behind old parakh petrol pump, paota 'b' road, jodhpur (Rajasthan)

M-[protected]

Dear hero team,

I am a owner of hero hf deluxe rc no rj08su2684, i have submitted my vehicle for repairing on 21april2018 and after that last 30 days continuelly take update on goyal service center located at deoli rajsthan but for some specific repairing part doesn't available now, from 22.04.2016 at 10:00am while submitting the vehicle i gave full authority to the service center personnel to rectify all the other irregularity if found during repairing but after all hamper my personal work during your unmanageable service i m last 30 year your customer but not i really dissatisfied for your work now.
Now i requested for please do this needfull

Regards
Mr. Sarwan singh meena
Mob. No. [protected]

Dear sir,

I had purchased hero xtreme from kottayam jubilee motors on may 2015. Till now i had done every service from the same showroom itself. On 11th may 2018, i had given my bike to same showroom for full service. I had, in clarity told the concerned personnel about the troubles including the missing occurring in between and chain socket change. After two days the bike was returned back and a bill of rs5724 was paid by me.

After two days i returned the bike back again to the showroom upon finding that the troubles were not rectified. Even though i got the bike by noon it was not yet rectified then also. There by i contacted the customer care. Later service manager asked me to bring the bike and i did the same. After 4 days of service they returned back the bike on 19th may and charged me rs280 but still the troubles are not rectified.

I have never expected such negligence and unethical practice from a reputed firm. Due to my ill experience i had lost interest in getting service from the said showroom and since i had lost my trust in hero i hereby demand to bring a solution to my complaint.

If otherwise i will be forced to seek support from consumer court. I am attaching the copy of the bill. Expecting an apt solution from your side..

Sandeep ks
Kottayam
Ph : [protected]
Ph: [protected]

Dear sir,
I had purchased hero xtreme from kottayam jubilee motors on may 2015. Till now i had done every service from the same showroom itself. On 11th may 2018, i had given my bike to same showroom for full service. I had, in clarity told the concerned personnel about the troubles including the missing occurring in between and chain socket change. After two days the bike was returned back and a bill of rs.5724/- was paid by me.

After two days i returned the bike back again to the showroom upon finding that the troubles were not rectified. Even though i got the bike by noon it was not yet rectified then also. There by i contacted the customer care. Later service manager asked me to bring the bike and i did the same. After 4 days of service they returned back the bike on 19th may and charged me rs.280/- but still the troubles are not rectified.

I have never expected such negligence and unethical practice from a reputed firm. Due to my ill experience i had lost interest in getting service from the said showroom and since i had lost my trust in hero i hereby demand to bring a solution to my complaint.

If otherwise i will be forced to seek support from consumer court. I am attaching the copy of the bill. Expecting an apt solution from your side..

Sandeep ks

I have registered a complaint vide complaint no.[protected]on dated[protected] till now no response was received from company end

Name of the company-hero motocrop model - mastero edg. Vehicle no.-hp21b5024 i have purchase a scooty from mastero from a dealer reliable motors nangal dam, distt roopnagar punjab and after 10 days of purchase i am facing battery issue and scooty is not start so i make complaint to dealer and service center they check the product and repair it but after sometime i am facing same issue so i make complaint but dealer deny to replace it. And right now my scooty is dead so i complaint to the dealer but they not provide the satisfactory response and they said we can't help you aapse jo hota hai kar lo. I complaint to the company customer care but they not provide the satisfactory response. Please look into this matter. Sh

Vijay kumar

[protected]
Show quoted text

Dear sir,

I have purchased a fashion pro in vishal motors chintal, hyderabad, telangana
And he is talking unprofessional language
My bike is having milage from the date of purchase but still your deeler at chintal is not responding, i visited him 3 to 4 times but no use.

Please solve my problem otherwise i will approach to consumer court.

Dear team,

I have one hero bike passion pro 2018 model. On 15/05/5018 i met one minor accident on the road at penjim goa. I have no injury in my body. My bike's handle band, back side indicator damaged and one rear mirror broken. I had handed over my bike wheel magnet show room same day and i had reported to icici two wheeler insurance same day also. But after 04 days there is no action on the repairing work. So i contact to hero toll free number. After 10 days show room person has called to me and he replaced the good parts of the bike without any permission. There was no fuel tank dameged and other parts also but they replaced.