Hero MotoCorp Complaints & Reviews

Hi,

I have purchased Hero Duet LX (Panther Black Metallic) on 29th March 2017 from Venkateshwara Auto, Shop No. 12-10-30, 1st floor, Opp Indian Bank, Gunj Road, Raichur 584101, KARNATAKA vide invoice#[protected]SINV[protected], invoiced in the name of M/s Sriram Lahoti, Plot no.13, Shop No. 102, Gunj Road, Raichur 584101. The manufactured date is 03/2017.

My complaint is - its not even a month and the vehicle has broke down thrice and each time we took to dealer, he used to do temporary service and return the vehicle. We informed him that if the brand new vehicle has broken thrice within a month, this should be a faulty bike or there should be some problem with the parts and to replace it as it is within warranty. The dealer's sales executive have not allowed me to meet the Manager to raise my concern. I tried calling the customer care no. to raise a complaint against the dealer and zero customer satisfaction, but unfortunately the customer service representative was so rude that I should have addressed him with filthy language rather with due respect.

Kindly look into the concern narrated above. If there are any faulty parts to replace them with new one. Else I will be forced to take legal recourse against Venkateshwara Auto and as well Hero MotoCorp. This was such a disappointment that India's no. 1 motorcycle manufacturer treat its customer.

Regards,
Sriram Lahoti
[protected]

My name is madhavendra parmar my bike no. Mp 43 dw 1226 year of 2016
Ratlam hero showroom feasibility is very bad bike heandal is bend problem. Me complaint from first servicing but problem is not clear on three servicing.
Ratlam showroom is very bad
Bike is too much vibrate when we cross 40 speed.
The main is hero corp claim milage 102km/lit, but actually it is giving 45 to 50km/lit
Name madhavendra parmar
Mob. No. [protected]

From Hero Motocorp authorized dealer in Maner, Bihta, Patna, I purchase a hero Splender i the year 2013 but still they not provided me the original owner book for this 2 wheeler. detail of vehicle and owner,
Name of Owner- ABDUL AZIM
REG.NO -BR01BW5322
CHASIS NO.-MBLHA10ASDHH58609
Year of Purchase- 2013
When ever i try to talk with the shop person Mr ajmal he asked me moe money and more time for make a document correct

My name is manoj verma, i have a new bike hero hf deluxe engine number ha11enh4a05145 and chessis no-mblhar209h4a05402, buying form mahadeep motors jhalawar dated[protected]. Yesterday i drop my bike at the showroom for first free service. Company person check the bike and take it and he told me a single word come tomorrow. Today dated 20 april 2017. I am going to the showroom receive my bike. When i reached there they charge me 350 rupees.290 rupees for oil change and fifty rupees for oil seal. I want to know that who gives them the right to place new parts without my permission, without informing me when i refuse to pay this etc amount. They said get rid the bike here, after a long discussion i pay the amount they are not give me the bill. Its never end with this bike then i drop my one more bike hf deluxe engine number ha11ege4f) 1276, chassis number mblha11ace4g03557 owner name uday bhan singh for servicing today i strictly told the service person, do not place the new part without my permission service person check my bike and take it after few hours, he call me and said to me that battery is not available in bike what to do. I ask him you check my bike there now you tell me battery is not there. How could be possible. Kindly provide me the solution for both bikes.

I own hero pleasure, purchased from dd motors, bbsr in 2012 and from then have been getting my pleasure serviced at hero service centre only. But this time the servicing is to bad. It is nearly 6-7 times i had to take my pleasure to the cente for just 1 cause but not solved my issue. The pleasure has starting issue, the engine stops very frequently if slowed down or when brakes applied, in themid of traffic and humps and everywhere. Its not solved yet and no proper feedback has been provided. I have lready spent rs 3000+ on the same. Andits annoying.
This is not expected from a renowned service center. I want proper action to be taken against this.

I purchased duet from varenyam meters bhopal mp Nagar branch, and claimed insurance for that, 13days passed and it's not done yet. I called them many time, and there response is too bad, the authority of the service center have no idea about when the parts of the moped will come, all the time they talked in a very furious way and they don't have any fear of complaint... Very bad service, and bad experience at all, will never suggest anyone to buy from hero...now Tell me what should I do?

Yesterday, I went to R.L. motors, mansarover industrial area Jaipur for 3rd bike service.where I describe the problem about my bike.in which first is seat setting, second a trouble in downing the gear and third mileage issue to the worker which receive my bike.and he mentions all the problem in a paper.in evening when I go to service centre to pick up my bike than I see that bike did not proper washed and the problem in gear is remains and when I speed up my bike above 40-50 kmph it's make a abnormal noise.these are external point which are easily visible.on the other hand, internally/ technically what they do/ don't .I don't know.but I expect they nothing like more formality.I do not satisfied with this service and I should not service again in this service centre.I want that 3rd service of my bike will revised and take a action against concern authority/ official.and the trouble which I faced, for this pay me. Thanks

From
c.Umapathi
issaiyagam
22/17b arumuga nagar
patchapatty
salem 636015

To
the hero motocorp
head office
newdelhi

I am herohonda cd100ss user.I purchased my bike on 03.10.2002 from[ashok auto agency salem] i am using it for more than 14 years from the date of purchase i am servicing my bike only in your reputed concern [ashok auto agency salem]more or less the service is ok but not satisfiedi left a full service including engine service at[protected] the invoice number is[protected]RINV-10080 the bill amouny is Rs-11, 162 at kilometers of {12908} after this service service itself the entire sound and perfomance of engine started to decreaseand it acts very worst there is no proper service in your reputed concern to inform you i am maintaining my service in correct kilometers and after some kilometers there was some regular services of some 800kilometers gap with some general checkups and again i left the bike for service .In the last full service i paid the bill of Rs 5054 via card the invoice no is[protected]RINV[protected] date is[protected] kilometers was {25964}.And it was a full service after the service some 2 days later the same problem which occured in previous engine service occured the entire engine was very much filled with noise and the bike perfomance was really worst .I took the bike again to {ashok auto agency salem}again they made some adjustments but even though that was not proper the bike is really worst and very much difficult to drive.And i too maintain my bike for 14 years but this time i am not satisfied due to poor service and worst perfomence.If this the situvation in company service then its not fair. I always belive in company service due to the fact its worthy. i have eclosed the service invoices from 2014 to 2017 So please look after into this in serious manner and kindly do the needful

my email id [protected]@yahoo.com

The concern which i consult is
ASHOK AUTO AGENCY
551, AGPR complex meyyanur road salem-636004
Tamilnadu India
Authorised dealer:Hero Motocorp ltd.
contact no[protected]

thankyou

place-salem
date[protected]

Respected sir. I have bought honda duet from shradha hero showroom, ambavadi. On the second day i have noticed a defect in the vehicle and also informed about that to showroom manager. He said it's all right and after treating the defect it again arise after a month and than again after 3months. And due to defect the vehicle stops as it is on the road and as a result of this i had been part of accident. I asked him to change the vehicle as per the norms bt the showroom manager nt considering my request. I have also emailed you the bill and insurance details please go through it and consider my application. So it's a humble request to you to take action regarding the showroom manager (Mr. Das) and workshop manager (Mr keyur patel) and please help me.

Yours faithfully
Dinesh l chora

Sir, i bought hero maestro edge on 29 march 2017 from hero showroom in Etawah, up .even after 20 days couldn't get registration no.of my scooty because of this i m facing problem.
What kind of service you are giving to your customers, i have seen same complain from many customers which are not yet resolved.please resolve my problem as soon as possible.just because of your poor service m very disappointed.

I have purchased Scooty of HERO MOTOCORP from the sakchi, jamshedpur on 14-March-2017. One month has already gone but still they have not provided registration number, even they are not responding properly. When I have called to showroom executive then said that we are already facing so much problem due to concern about 3S model and you are also creating problem. After that I said but I have purchased scooty in full price then why should I suffer then he said that I can not help you in this regards now and also can say any things.

Dear san,

Greetings for the day!!..

This is sivakumar. Last month 24th march i bought the hero passion xpro in sri senthil autos, erode.
Yesterday (17.4.2017) i brought my bike to sri senthil autos for first free service.in that, service is not
Done properly. Still my complaint is not rectifies and main things is my bike key chain is missing while
They delivery my vehicle. At the time i complaint to service manager, but he is not response properly.
He taking very aggressively. I am very dissatisfied. Kindly accept my complaint and take action.

With regards
Sivakumar p
Tn 56 k 0436
[protected]@
Erode district - 638112
Ph no; [protected]

Sir,
Today i visit for hero pleasure service to A U bhurawala at himatnagar service station. Employee make job card with 3 notes which i tell him.
When i went to make invoice i paid my bill.But he did not make all 3 simple complain. When i tell him regarding complain he said that we can't solve your complain.Sorry. we have not this type of part regarding one complain. Another is to fit side glas. When i check it, it was as it is.

I bought a hero duet scooty from

mokhaHero Pune no: [protected]/16

I bought a duet scooty here in hero shoreroom that bike is not giving avarage not at all I am going to shoreroom from last 3 months from when I bought scooty from shoreroom and they are rotating me
Around the shoreroom and he is not responding to my words and he is not at all giving respect to me he changed some parts in bike when I...

Hi, When i have submitted my Vehicle that is Pleasure at Bikes Auto near Vijay Cross Road, at that tim emy Meter point was 12010 and when i got my vehicle back that Meter point was 12025. Mr Parag sitting there and he was telling me that if there was some fault then serivce man will check two time by making round. Is this 15 km a round for service man, I just want to know. Please help me on this otherwise i will submit the bad reviews on Social networking channels. Also my things like mirror also changed. They are thief and its service department is too bad.

Hii sir i am rohit khare form barabanki..i was hero bike purchase in date 18 months old..my bike num UP41AC2388 ..i will complete 6 free service..then next service month of march 2017 but service not good..actuly i find it and 2 screw miss and not cheq battery and headlight..so present time problms problms so pls resoul my complain..hero bike centre main branch barabanki near bus stop..225001..

Rohit kumar khare
[protected]
Barabanki

Kindely

form to hero moto corp. team
before three month i purching a new hero bike i smart 110 cc form chandra automobile civil line faizabad 224001 ( u.p.)

sir,
i request to you pls. solve my services problem to delay for employee . they give only date & date every day by employes they can't hearing my problem
thank
mohd. muzammil ahmad
mo . [protected]

Dear sir
मै आपको पहले भी लिख चुका हूं कि मेरी बाइक ismart110 की engine में बहुत समस्या है ।
इसका porformence बहुत खराब आ रहा है और हमारी बाइक की service को ऐजेंसी भी नही कर रही है मेरी बाइक पिछले 2 दिनों से खड़ी है । क्या मैंने बाइक खड़ी रखने के लिए लिया है आपके श्री अंकित जी जो की वाराणसी में है उनका भि कोई रेस्पांस नही है और उन्होंने शिवानी मोटर्स इलाहबाद जो की एजेंसी है उसके मेनेजर को डाट दिया है जिसकी वजह से अब वो हिमको रिस्पांस नही दे रहे है । अब मैं यहाँ पर आकर क्या करूँ ? मेरे पास अब कोई ऑपशन नही मिल रहा है । इसलिए अब मुझे consumer court का सहारा लेना पड़ेगा।
धन्यवाद
आशीष त्रिपाठी
उत्तर प्रदेश
इलाहाबाद
[protected]

Hi Sir/Mam,

I have visited last Sunday 09/04/2017 Bright motor service center Mausam Bagh Sita Pur Road Lucknow -226020 .
I have registered issues for my bike no UP 32 GH 2205 Headlight focus left handed, self start not working in gear & Bike working with full leave clutch. As per suggestion I got changed the my bike clutch cable. After that clutch is not set and have change did not do the proper solution . Still I am facing above all issues.

Regards
Shahsikant
[protected]

I want to complaint against Gaurav automobiles, Dongar Gaon, Mhow, M.P Manager's
Contact no. [protected].This company gave me a certificate tha it has bikes available for sale.I have booked a motorcycle hero splender I smart 100 cc from this company.We made a draft at CSD Depot, Jabalpur on 21st March 2017 for the payment of the bike. The Depot give me a certificate to release the bike. We went to the Gaurav automobiles company taking the certificate but the Gaurav automobile company said that they have no available bikes. Now it has been 24 days and the bike is not available till date because of this I have suffered a loss of 1, 00, 000 rupees. I have many problems because of all this. I am suffering from economic problems . There are no available transport here that is why I was purchasing bike but now there is so much problem they are not able to go to school by which there is loss of education to my children . Also I have economical problems I have a government job and I cannot do my duty well. My wife daily fights with me because of all this matter . Now you tell me who is responsible for this loss I have suffered. I want you to contact to Gaurav automobiles and ask them to deliver me the bikes as soon as possible.I have already complaint in The Hero Motocare on 4 April 2017 and my mobile complaint registration number is[protected]. If I do not get a response soon I will go to consumer court. Bike should be provided as soon as possible.