Hero MotoCorp Complaints & Reviews

Dear Sir/Mam
I have purchased SPLENDER PRO (DRS) From Cynosure Manik's Auto Centre
Regd Office 3/2 Jessore Road P.O. - Madhyamgram, P.S. - Barasat Kolkata 700129. Till now I have not received RC BLUEBOOK from Dealer . They are extending time day by day. I have issued my vehicle no. WB 18P 7224 . My registered Mobile no. is [protected] and [protected]. I am not able to ride on my Bike.

Kindly take appropriate action

Hello sir/madam

I am a customer of Hero MotoCorp since 2009. I have CBZ extreme bike of hero, i went to hero service centre rithala at Metro Motors one month ago for repair the chain set and camp holder of my bike and they called me after 5 hour (approx 4 p.m) and told me that we don't have camp holder in our stock, so please leave the vehicle for 3 days, it will be repaired within 3 days. I leaved my bike in service centre. I went after 3 days but my bike was not repaired completely rather it was damaged from the front. When i asked for damage then workers and supervisor was saying that we don't know how it was damaged, then i met the manager (Dharmender Dahiya), he was saying it happens in the service centre and we can do anything. I asked him for changing that damaged part then he was not getting agree after spending 1 hour he got agree for changing the part on a condition that you have to pay half for damaged part, i got agree for paying half. He told me that part is not available with us right now, please come with your bike between 7 to 10 days but till now he is saying that the truck or inventory didn't come. Please take an action against your staff, that will be good for hero moto corp.

Regards
D.K. Chaurasia
[protected]

Dear sir;
I am purchased one new hero splendor i smart 110 bike (Mblja06axghh24007) from east venice hero motors alappuzha on 22.10.2016. Now the vehicle have only 5 months age. Now the vehicle covered only 7000 kms. When we service this vehicle at your recommended interval such as 1500km, 3000kms, 6000kms. I am reported a complaint that the vehicle both tyre air pressure becomes lowering. When we fully fill the air pressure, after 1.5 day it's full air become drain out. Every two or three days we are filling the air pressure locally.
Every time i complaint the failure the above mentioned service team, they says now it' is corrected and you take delivery. But the complaint not rectified. After 6000 km service, before 15 days we given the vehicle to service center for the same complaint., now the 15 day is over but the vehicle did not delivered yet after completing the work. What a will do?, this is very very poor and irresponsible dealing from hero motor corp and dealer.in future i will not entertain my friends and relatives to purchase any product from both of you

I have bought Hero Splendor Smart 110 Bike on 2nd October 2016 and since after the purchase one or the other parts of the bike get damaged itself as i think now Hero use inferior quality of parts for the bikes and you people don't think about the Brand image and when ever customer reaches the service center there also you have to listen a new story.
I don't understand why a brand like Hero is doing like this or may be earlier it had collaboration with Honda bikes and now that has been breached so people are playing this game with the customer.

I want to get my bike replaced with the new one as it is in Warranty and I am not happy and satisfied with this bike as I think the model which has been sold to me has defective engine chassis brake and every thing and even the average also is not proper also and I have met with an accident due to brake as it does not work properly and this bike is risk for my life as even the side stand also came out and the battery also became low in 2 -3 months of continue usage.

Please get my bike replaced with the new one or else I will go too consumer forum as well as I will write about the worst and 3rd class service in all social sites and do understand that for me it is not possible to go to service center for all kind of parts damaged in every 2 days and it is a hard enarned money for me and you people are cheating customer and want to make money.

Please reply on this and also discuss about the quality of the parts used in the bike with the Quality team or if it is a china made product then also you can let me know as the reason for the poorest and cheap quality of spare parts and at any cost I want my bike replaced with the new one.

Dear Sir/Mam,
I inform you that we purchase a Hero Maestro scooter on 17 jan 2017 from RAM LAKHAN MOTORS Ghatampur kanpur nagar 209206
but accessories of scooter no fitted by dealer after full payment 59500/ and no give tax invoice any only registration and insurance slip [provide by dealer.
I and my relative go many times in showroom but no satisfactory action taken by dealer and no give me tax invoice and no fitted accessories.
Please give right solution about this and what will do.

Abhishek Sachan
SSE
Cummins India ltd.

I was purchase new splendor pro bike before one year, and now this bike is not giving milage afer proper maintenance and its part is also very lifeless its
Clip is break and battary cover is fall down and another cover is also same i was join this 3 time but its also have no long life so please improve your product and give me the proper suggestion about it because its high cost in your hero service centre

Pleasure to buy a new car on the date 14.07.2016 and I am jhaaleli three days of the complaint pasunaca. Although the car will not start and it suddenly started falling off in. The question I speak often or about the Maroti dealer at Hingoli and train in taken was to theada offer much thatura matura and car show rumala three of the four days that the female donkey female donkey eight to take into it for fifteen days, and day and the car shows, took out of the room they fall off the back. Car ghevuna I feel remorse. Maroti showroom would balale boluna bhetuna company's Hingoli are giving me answers to fifth from bottom. Since I fall off the wagon every time I have a lady is me sararika and psychological. Please let me be judged by the gambhiratene ghevuna About aapan. phone no [protected]

On Day Of Purchase the Fuel Meter And Ignition Was Not Working.It Got Corrected In A Time Span Of One Month.In a New Bike the Spark Plug Blowed Off And The Reason was Oil Relase From Engine. Inspite Of My Complain About the Engine They Didn, t Hear .They Just Changed The Spark Plug So That The Bike Can Cross The Warranty Time And the Hero Doesn, t Become Liable For The Warranty The Customer Can Claim For.
After The Change Of Spark Plug Of My Hero Splendor Plus The Problem Persisted And Each Month Twice Or Thrice I Ran To The Authorised Service Center For The Same Complain Of My Bike Not Getting On Due To Oil Coming To The Spark Plug Corner . But After that They Didn, t Registered My Complain Inspite Of My Several Request. They Never Found For The Solution For The Oil Coming To Spark Plug.
Therefore As Per Warranty I Claim That The Company Hero Moto Corp Provide Me With The Option To Have A New Bike Because They Fail As Per Their Promise Because The Bike's Most Important Part Engine Has Gone Wrong.

Sir,

I have purchased hero mastro scooter) (Old model) on october 2017 from city wheels kagadaspura bangalore

The rc book model name is printed as mastro edge as model name..

I was keep contacting the dealer they are not ready to make it corrected and they are asking extra money from me

Rc book is applied by the dealer.

But they are not ready to take the responsibility for the mistake

I am keep contacting for last 5 moths.. There is no progress yet.
Expecting a quick action from your side

This kind of attitude and customer behavior will spoil your customers

If i dint got any proper response i will go to next level or consumer court

Thanks

Rithin
Mob:[protected]

Sir I have purchase hero motorcycle RJ- 14- HA- 9480 01 may 2016 something but sir usake engine me kuch problem ho gayi to Mene aapake toll free number.pe call Kar ke complete karawayi thi sir to unhone call karake mujhe bulaya or bola 1500 rupees Dene hoge but ab 5000 mange rahe Hai ab AAP hi bataye sir me Kya karu please sir help me my mobile num.[protected]

Visited patel automobiles hero workshop sanskar mandal for oil seal change as oil was leaking but they demanded 80rs for the same. 15 rs for rubber seal and remanning for service even in warranty period. so i went to other workshop near crescent circle within 10 minutes they changed oil seal without demanding a single rupee. please take the complaint in serious manner as free service is worst for sanskar mandal workshop. even when i said that i will complaint further they said that go and complaint anyone without hesitation

Hi sir ..i booked hero duet scooter on 26 March 2017 in GEM MOTORS, Thrichy Road, Sungam branch, Coimbatore, Tamil Nadu. on that day itself i paid full amount for above mentioned model and customer executive will confirm the date of delivery is on 29 March 2017.but still now i not getting the delivery of bike and also no proper response from the service center ...

Dear Team,

I Purchased glamour i3s bs4 2 wheeler vehicle in delivery time accessories not done.

Mainly bumper was not done in vehicle. not having bumper how to drive vehicle

In show room asking to accessories 1week time.

Bumper not having delivery time more problems facing for clients.

Please request to resolve ASAP
Regards
Naresh
Khammam
Telangana

Service quality
Dear

I am purchage new bike splender plus on date 18 may 2016. My continue comlaint chain set & speed meter defective with first service.

Money demand new chain set & speed meter replacement by service center (Krishna motors bulandshahr)
When my bike is already under wareenty this is very wrost service and staff.

Complaint against
Hero service center
Krishna motor
Bulandshahr

My number
[protected]
Laxman singh
Bulandshahr

Dear Sir,

Please arrange to provide a duplicate invoice for my Hero Honda Splendor plus with the following details as the present dealer at Kaniha, Angul, Odisha is not willing to provide the same. The duplicate invoice is required to transfer my vehicle registration from Odisha to AP and the original invoice is lost during transit. I am attaching herewith the ownership record and data for your ready reference.
br...

Hi I have purchased Hero Glamour bike (TS25 3505) 2 months ago and i had completed my 1st service at devi motors which located in mulug warangal district in telangana state.Now its engine getting noise then i went to the service center and after checking and they confirmed that the problem in crank shaft it was defect of manufacturing and i am so disappointed with your product and i will not suggest to my friends and relative for hero moto.

I am pro hero customer from last 15 year I have 2 Hero Honda splender and 1 Hero Honda hunk but I am very disappointed with the service I received this time I have purchased a new hero splender on 30 march and I have received a benefit of rs 5000 as cash benefit on BS3 and insurance free.

After all this today I received my insurance but in which declared value of the vehicle has been written rs 42501. Photo of insurance is attached It clearly a case of cheating with a customer with showing a less price of vehicle in insurance. I expecting a help from company's end and action against the dealership team.

One more thing till today I have not received the manual book and other documents from dealership end.

I have booked hero majestro at 31.03.17 under company offer of discount on Bs-iii model .
Adv booked with full payment but still not hand over new vehicle
Offered take old one or give more 5000rs money by cash to as office and pocket money for obligation to provide offer.
Plz do needful
Agency detail is - On sai automobile hosangabad road bhopal

Dear sir I purchase bike 8th March supreme motors in byadgi Karnataka that time told owners i3s bike is BS 4 engine told but now invoice BS3 engine march 30 & 31 reduce the rate up to 5_22 percent only one day I ask owner I want BS4 engine bike or refund my discount amount but showroom owner no response this is not only my problem that my purchase all customer problems please solve this problem.

Dear HERO team, i bought Here Extreme in 2012 from Uppal Motors, sec10 Noida and since then i get it serviced and Teflon in this service station only. The teflon was renewed on 19/8/16 as i ride less bike so sometime service time ( which is after 3 months) gets delayed so Teflon too. i last serviced my bike on 4th December and Teflon was done but seems it was not added on the paper. Today when i delivered my bike, the Teflon guy WIKKI denied to do this as it is delayed by more than a month ( around1.5 months). I am a faithful customer of hero and i never did anything for this bike other than Hero UPPAL. I request to help in getting this teflon done. i will make sure, will take care in future.

Owner : Tanveer Ahmad Ansari
Vehicle Number: UP16 AJ 4882
Contact : [protected]

Thanks in advance
tanveer