Hero MotoCorp Complaints & Reviews

Sir / Mam,

I Arunava Saha (M: [protected]) have purchased 'Hero maestro edge scooty from your authorized dealer Vinline Hero (Add: Narayantala (West), Baguihati VIP Road Kolkata 700059 West Bengal). For your kind information an accident occurred in Sealdhah, due to accident some parts is fully damaged. In this regards I booked the broken parts through your authorized dealer Vinline Hero vide order no. VOR 510 dt: 20.03.17. But till date parts not available, not only that your authorized dealer Vinline Hero has also not confirmed me when parts will be available. One thing I do not understand why a new model scooty parts not available with a reputed dealer. Hence I request you to please clear the matter and avail the parts to dealer to maintain a good relationship with HERO Motocrop.

To,
Whom so ever it may concern,
Hero Moto Corp.

Sir/Mem
I have purchased 'Hero maestro edge vx' scooty from your 'Kashmiri Gate' dealer who is 'M/S Upper India', on 5th March 2017. My concern is that at the time of purchase they actually gave me an accidental scooty, which I realise later, after reaching my home. As at the showroom the meter of the scooty was a 10kms, so I asked the sales person about it, they told me that it was due to the difference in their godown & showroom, as they had to drive new vehicles from godown to showroom. Then accidentally at that time I found that the left brake lever was broken from inside as I was checking that how the scooty brake is locked when standing in a tilt position, I asked sales person again that why is it broken, then they explained me that, it is a display piece so many people touches it, that's why it is broken later they changed it. Then when the clock reached 8.15 pm they started saying that 'please hurry up as it is time to close the showroom', I left the showroom after payment & reached home. After reaching home I & my brother noticed that the front panel of the scooty was different from all the scooty itself & the handlebar was tilted/bend from right side. The next day confirm my doubt I visited another showroom to see it a manufacturing defect or is it the problem only with my scooty. I asked 14 different persons that is it my doubt but each one said the same thing about scooty & that is 'yes front panel colour is different & handle is bend'. I asked 'Upper India' 5 times to please take my complaint seriously then 6th time they asked me took the scooty to their service center & get it fixed., But refused because I want nobody to open a new scooty from inside & use tools on it. You Upper India dealer is a fraud.
I request you to please take that matter seriously & please take back that accidental scooty & give a new scooty, for what I paid for.
Thank you

VRSM Traders

First, my complain against your service, also complain in Maestro Scooter, Before some days, i had purchased a Maestro HERO SCOOTER FROM, Central Motors Bhagwanganj, SAGAR (M. P).
Many times i will complaint regarding for Service, but not satisfied service provide from your dealer.Now Its too much, I'm going to court to change my Scooter against this dealer or Hero moto corp.

My rc no. -PB10GB6221
Name -Jagjit singh
I buy bike from n.s motors, ferozepur road, ludhiana in dec 2016 after 2 month only ..problem in ball point of handle occured..i know this is due to alignment of bike is not right..front tire didnot catch rear tier in same line...bike goes on one side...thats why in handle ball shrinks...handle also goes on one side above ans one side down ...fron where i buy my bike they dont help to get this problem right...problem is in main supporting (skelton of bike) part on which other bike part are fitted...i also show them by pratical that how alignment of bike is not right..they say complaint in company...plz contact in agency and get my bike problem done...(contact no of agency [protected]) (my mbl no. [protected])

The service is very very poor. They are takes amount but not doing well. I asking ... But they are misbehaving to costumers. My bike is passion pro. They are also not responding proper way. They are using unparliamentary language. Workers as well as MD. They said, we are unable to service proper way don't come to our service center. Sir here only one service center is there. Where we are go? Please take my request. This is not my request so many costumers suffering particular service center. Please take any necessary action. This only request. Thank you sir.

I am nitin Saraswat resident of h No 1360 galino 4 hanuman nagar kheri road faridabad I have purchased splendor plus from yuva motors private ltd 29 neelam bata road nit faridabad but now my bike engine chamber has cracked automatically Without any other damage and bike is under warranty but agency charge for this kindly request you for change engine chamber as soon as possible i should highly obliged

I palaparthi srinivasulu - (manager in state bank of hyderabad) gave my glamour vehicle no. ap27ap5753 for engine repair (bore) on 23.02.2017 at dasarath motors, vijayawada, a. p., india.
The company demanded for payment of rs.14640/- at the time delivery, though their estimation was rs.12000/- (including all charges) to repair the bike vide their estimate vide job card no.845 (invoice no.[protected]rinv[protected]/11.03.2017) upon my enquiry in to escalation of charges without any prior intimation and subsequent argument i was forced to pay rs. 13672/- for taking delivery.
Customers have no choice to see when the repair is going on at its service centre, i have good faith on hero company to never cheet the customers. first time, i have very much doubt about, how many parts are replaced for to my bike and they have charged more.
I have expected a professional behavior with the people of hero company, in view of its great stature. as a consumer i have every right to be notified prior to be charged. hence i request for refund of the excess amount collected from me by the dasarath motors, vijayawada, a. p., india, in arbitrary nature and send me the proceeds to my address in your records.

सर 2014 में मैने 1 सुपर स्पलेंडर खरीदी थी। उस समय कंपनी ने मुझे उसका माइलेज 65 का बताया था लेकिन जिस तरह मेरी बाइक आयल पी रही थी मुझे संदेह हुआ की इसका माइलेज बहुत कम है इसके लिए मेने माइलेज चेक किया तो वो 21 किलोमीटर प्रतिलीटर निकला। मार्च 2017 में ही मेने कंपनी के वर्कशॉप में इसकी शिकायत की तो उन्होंने मुझे कहा कि हम आपको इसका माइलेज चेक कराते है इसके लिए उन्होंने बाइक पर बैठाकर लॉन्ग रूड पर माइलेज चेक कराया तो वो 85 का निकला। मेने उनसे कहा कि अगर बाइक लॉन्ग रूड पर 85 का दे रही है तो क्या लोकल में 20 का ही देगी? पर उन्होंने उल्टा मुझे कहा कि पता नही आप कैसे चलाते है। मेने कहा इतना माइलेज तो कंपनी ने भी नही दिया था आपने 85 का कैसे दिखा दिया पर उन्होंने मेरी कोई बात नही सुनी और उल्टा कहकर की आपको तो खुश होना चाहिए की आपकी बाइक इतना दे रही है। मेने कहा कि जरूर आपने किसी गलत तरीके से माइलेज चेक कराया है नही तो लोकल और लॉन्ग रूड पर इतना अंतर नही आता पर वो नही माने। श्रीमान मेरी इस समस्या का जल्दी कोई निदान किया जाए नही तो में निश्चित रूप से उपभोक्ता फोरम में शिकायत करूँगा।
नितिन अग्रवाल
मोहल्ला सिंघान
काशीपुर
उत्तराखंड
पिन कोड 244714
बाइक नंबर uk18a9713
मोबाइल [protected]

I bought hero splender+ bike from billaiya auto, gurusari (Jhansi) up. before 6 month. the chain of my bike looses after 200-250 km. when the chain loose a sound generat by chain kit kit ... i tightened it many time but there is no permanent solutions for this.
i am not satisfie with the service provide by your service centre that is in Gurusarai jhansi up.

I had bought a hero passion xpro drs from vinline engineering pvt. ltd. (narayantala west, baguihati, kolkata-59) on 16th june-2015.. my registration number is wb20 al 6528 (customer name - cement menufacturing company limited, 3 alipore road, satyam tower, alipore, s24pgs).
Till date i have done my all servicing (probably 9th till date) from hitech hero service centre, ananadapur and all action taken as per service center supervisor (change engine oil in each servicing (no top up service was provided), change parts if needed.

I had 2-3 issues in common every time like poor mileage (avg 50km/ltr, even after 20 months) and gear shifting problem (from 3rd to 4th) and it was not resolved ever. it was suggested that i can get 60-65km/ltr mileage after 1yr by the service center but now they have not any answer
I just want to know that is these issues curable or not from your end, if not i have to think about other actions.

Hi,

This is Sakthi varman, PH: [protected].

We have bought Passion pro i3s bike on January 2017 first service also over and we had complained about this starting problem. still the starting problem remains same. bike does not gets started even though we have kicked more than 20 times. Am totally dissatisfied with this bike. kindly solve this issue. Am unable use my bike in emergency. its irritating me.

Thanks,
Sakthi

Dear sir/madam,

I karumuri nagalakshmi kumari purchased hero duet this year 11/01/2017 from hero motocrop ltd agent Sri chittiauto mobiles nidadavole they give last year 03/2016 year model the showroom management not tell those thing just now ask to management not answer properly.
Give the solution about the problem. Thanking you sir,
Yours faith fully
K nagalakshmi kumari
[protected]
Purushothapalli
[protected]@gmail.com

Sir, i bought white duet on august2016. And
From first servicing the vehicle started complaining of many problems. And the main problem is the petrol cap system was broken. I went many times to your show room. But they are not not replacing the petrol cap system and always saying that the stock was over since from 4months. Sir, my house is so far from the showroom minimum 20km. On every week end i am going to showroom and ask to replace the petrol cap system but the answer was no stock and as always they reply plz come on next sunday.
This is not the problem of my alone there are so many customers had problems with same showroom. The mechanics are not doing work properly. Always asking for commission. The customers are affraid to take any actions. Plz take any action. Becoz. I am a customer.

Sir, I bought your company's Hero Glamor Bike from Sikanderpur Ballia UP, 4 months ago.
After walking just 1800 kilometers, the clutch plate of my bike got spoiled, as I live in Allahabad at this time, I took your bike to Kanha Motor Service Center in Allahabad.
There manager was told that the bike is from another district, so we will not be able to change the parts here, I requested a lot, then the manager told me that first I will take approval on mail and then tell you.
But sir those people the last one month is just bothering. So far my bike is in very bad condition.
Please help me sir.

Chandan kumar singh
Allahabad, uttar pradesh
Mob no [protected]
Email id : [protected]@ gmail.com

I purchased hero duet in november 2016 in peddavallu state centinarycolony kalva cherla raghavendra hero showroom. But still the registration process is not processed.first service is also not completed.showroom responds very negligible. Solve my issue as soon as possible. Hero showroom did not reacted properly.i need help from u.sove my issue please

I purchased new hero duet on 21 march 2016. so many people told me not to purchase duet, it is a failure vehicle, go for activa- honda.But without hearing to them i purchased duet. on 9th February 2017 my new hero duet was given to repair due to engine complaint. The show room which I purchased was hero show room in gonicoppal, kodagu, karnataka - 571213. early after 8 months from the date of purchase the scooter had other problems like engine automatically getting switched off, and when asked mr. sanjay showroom owner, he said to me that see in your hand all fingers are not equall and teased me. he said after service that now i have repaired your scooter and there will be no problem in future. also after service he did not give me any bills. and now on 9th feb. when i contacted a mechanic near my house he said that please complain to your dealer and file a case against showroom and publish in news papers. the showroom owner mr. sanjay said on 9th feb. that it is not possible to service here and the vehicle has to be given to mysore for engine repair. if within a year engine failure than what to do. i will surely publish in news paper and give complaint to court. now it is your duty to replace me with a new scooter or i will go ahead with legal process.

Hi,
I bought new passion pro with i3s technology and auto head light on bike on 3/3/2017 in krishna sai motors, h. No: 1-32/2, sai nagar, malkajgiri, hyderabad, telanagana-500047 show room. But i didn't get any tr, invoice, insurance documents from show room yet. It's already 15 days. Last night i called to dealer regarding about my documents. The duty fellow don't know how to communicate with customer and he using un parliamentary language. He saying why did you buy the bike. They are saying due to problem with your site registration is pending. Then why should bike was sold? Actually i love hero bikes but after i bought new bike from your company i realized you guys providing waste services to customers and i really dislike your services. And dealer name is jaipal reddy.

Thanks,
Srikanth
+91-[protected].

Hi
On 13march 2017 i was going on my bike than suddenly bike stop... I tried many time to run but I failed to do so... Than I went to hero service centre... They checked my bike and said that there is issue with your chain that's why it was not running and because of chain, chamber was also damage...they will replace chain set and do service as service is also pending... It was under warranty and has a insurance from Lombard ... They decline me for warranty as well as insurance claim... As a individual I was unable fight them... They charge labour cost also... Seriously I'm unhappy with hero...

I am paying around more than 3000 everymonth as service charge for my two wheeler maestro
Now it has poor milage and the service is very bad in chakyath mukku service centre Thalassery.
Every month we are complaining regarding this and they are not taking care of this
If this continues frequently we will complaint in consumer court for over and unnecessary charges.

I m balpreet singh. I had met with an accident on 27th February 2017 and on 2nd march 2017 i had given my bike (hero ignitor) to Hero Arc Motors Ashram for the claim. Today is 16th march 2017 and i have not received any response or date from them on which date my bike will be okay. I had went there many times but they told me that they do not have Hero Ignitor's parts available with them right now.I had called Mr. Mehra at Hero Arc Motors Okhla, i had spoken to him regarding this issue. He also did not gave me any response for my problem. I am facing very much problem with this. Kindly resolve my issue as soon as possible or otherwise, My next mail will be to the consumer court with the video of my bike condition and your irresponsiveness kindly contact me on - [protected] asap.